How can #GlobalBusinessServices evolve into greater relevance? Does it have the potential to transform into a dynamic #innovation capability orchestrator beyond its traditional operational role? Learn how leveraging advanced technologies, fostering cross-functional collaboration, and driving #data-driven decision-making, can enable #GBS to lead the charge in innovation, creating new value and ensuring the organization remains competitive in a rapidly evolving business landscape. Download our research report with HFS Research: https://bit.ly/3XN8oat ConnectedEnterprise
Capgemini Business Services
Conseil en externalisation et délocalisation
Paris, France 18 750 abonnés
Helping organizations transform their global business processes through technology-empowered solutions.
À propos
Transforming your business operations to deliver the Connected Enterprise.
- Site web
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https://www.capgemini.com/services/enterprise-management/intelligent-business-operations/
Lien externe pour Capgemini Business Services
- Secteur
- Conseil en externalisation et délocalisation
- Taille de l’entreprise
- + de 10 000 employés
- Siège social
- Paris, France
- Domaines
- Business Operations, Customer Operations, Supply Chain Operations, Finance and Accounting Operations, People Experience et Intelligent People Operations
Nouvelles
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#Insurance carriers are focusing on personalized services and elevated #CustomerExperiences amid significant dynamics and geopolitical, financial and compliance challenges. Greg Cittanova, Amit Bhaskar and Aneta Szporak recommend focus areas for #CFOs as they navigate long-term shifts and transformation in the insurance industry. Read: https://bit.ly/3UHlkg3 #ConnectedEnterprise
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Transformation is the need of the hour of as life insurers face declining penetration rates in mature markets. Our World #LifeInsurance Report 2025 reflects the views of 6,186 life insurance customers in 18 countries, as well as insights from interviews with 213 leading life insurance company executives across 16 markets, on making life insurance relevant again. The must-read section? Success stories featuring insurers who partnered with us and elevated their #CustomerExperience with a customer-centric strategic transformation and integrated data to create unified customer views. Deep dive into this and more – download the #WLIR25 here https://bit.ly/3Y0BjGA #ConnectedEnterprise
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#EI is a must-have skill for everyone in the workforce. Our #EmotionalIntelligence coaching program aims to get our people up-to-speed when it comes to EI. Discover how over multiple workshops, it empowers employees to utilize EI effectively, enhance their emotional intelligence, leveraging EI to connect with customers and their teams and identify the links between emotion and stress. Also learn how our program earned three wins – two silver awards and a gold award – at the #BHGAwards by Brandon Hall Group - https://bit.ly/4gVVPAR #ConnectedEnterprise #PeopleExperience #Talent
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We are delighted to share that our ability to transform #SupplyChain operations sustainably has earned us the position of a Leader in NelsonHall’s NEAT 2024 report. Among the numerous strengths identified in the evaluation, one is seamless integration of intelligent #automation technologies into key service delivery solutions, helping to drive more efficiency and better user experiences for our clients. Discover more about our capabilities here: https://bit.ly/3Xyh980 #ConnectedEnterprise #Sustainability #StrategicSourcing
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The evolution from traditional #GBS to Generative Business Services marks a game-changing shift towards a future with a focus on creating value through #innovation, strategic #data use, and advanced skills. This research report with HFS Research zooms into how organizations must embrace this transformation or risk being left behind in an increasingly competitive and digital world. Grab a copy here - https://bit.ly/3XN8oat #ConnectedEnterprise #GlobalBusinessServices
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What does the success and stability of #SupplyChain really depend on? How organizations re-define their operational practices and partnerships is an important factor. Discover the core component for delivering supply chain resiliency and continuous innovation in our fourth blog from the supply chain series by Jörg Junghanns. https://bit.ly/3TKgCxy #ConnectedEnterprise
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The new #GBS model prioritizes the creation of value and strategic impact over pure #productivity metrics. Swipe to explore some of the top KPIs and how you can transform your GBS organization in our report with @HFSResearch. Download it here: https://bit.ly/3XN8oat #ConnectedEnterprise #GlobalBusinessServices #ArtificialIntelligence #Strategy
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Claims experiences are a pivotal moment in every policyholder's journey. Yet, 35% of retail policyholders face a complicated application process, and 27% face a lack of empathy. Our World Life Insurance Report 2025 presents a strategic blueprint to help carriers infuse intelligence into core operations and enhance customer lifetime value. This will require three key areas of improvement: ✅ Optimize onboarding by enabling swift risk assessment and deploying data-driven distribution tools such as AI-enabled financial planning tools ✅ Enhance self-service with AI-powered tools for customers and intelligent platforms for agents/workforce ✅ Enable an empathetic, intelligent claims experience through co-pilots Download the report now! https://bit.ly/3Y0BjGA #WLIR25 #LifeInsurance
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A Leader, yet again! We are delighted to be named a “Leader” in #SupplyChain Transformation Services for #Sustainability in NelsonHall’s most recent Vendor Evaluation and Assessment Tool (NEAT) report. Discover how you can transform your organization with an integrated and connected supply chain that delivers cognitive, sustainable operations, and data-driven decision-making as they highlight our strengths in the report. https://bit.ly/3Xyh980 #ConnectedEnterprise #SustainableProcurement #StrategicSourcing
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