🚧 We found that while a majority of automotive organizations involve sales and customer service functions in their customer experience (CX) initiatives, only 27% involve marketing and 17% involve IT/digital – thereby failing to truly collaborate cross-functionally. ↪️ Take a U-turn from inconsistent and lagging CX with our "Joining the race" report, by understanding how you can prioritize customer engagement across the entire ownership journey, from pre-sale research to after-sales support. Grab your copy now 👉 https://bit.ly/3BSbDEI #OEMs #AutomotiveIndustry #CX
Capgemini Customer Experience
Services et conseil en informatique
Paris, Paris 8 140 abonnés
Building customer experiences that are as personal as they are effective
À propos
The Capgemini Customer Experience (CX) proposition and suite of offerings allow our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. Our approach is personal rather than personalized. Empathizing as well as analyzing. Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time. Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities… all in strong collaboration with our clients. We help our clients in: •Creating experiences that build relationships •Continuously evolving and reinventing brand purpose and proposition with their customers •Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology •Delivering Agile and Scalable CX projects We call it, “You. At Scale.”
- Site web
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https://www.linkedin.com/digital-customer-experience
Lien externe pour Capgemini Customer Experience
- Secteur
- Services et conseil en informatique
- Taille de l’entreprise
- + de 10 000 employés
- Siège social
- Paris, Paris
Nouvelles
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At Adobe, Scott Belsky leads corporate strategy and development, where he is responsible for design across the Digital Media and Digital Experience businesses. We spoke with Scott to understand Adobe’s generative AI product offering and get his insights on how creative professionals can evolve to keep pace with #GenAI. Download your copy of the Gen AI edition of our #CxO journal "Conversations for Tomorrow" for the interview 📥 https://bit.ly/3NLmSBO #CustomerExperience #FutureOfWork #WaysOfWorking Adobe Partners
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EXPECTATION: Automotive consumers demand a hassle-free, digitalized, and sustainable experience. REALITY: Our latest survey reveals that only 18% of automotive organizations have a coherent and comprehensive customer experience (CX) strategy. Download our "Joining the race" report to discover the strategies that can match your CX with current consumer expectations 📥 https://bit.ly/3BSbDEI #AutomotiveIndustry #CustomerExperience
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🚧 We found that compared with other industries, automotive offers a substandard customer experience (CX) – among 13 major consumer-facing industries, OEMs rank 9th and dealerships rank 11th. However, Mobility-as-a-Service (MaaS) ranks 4th, indicating greater satisfaction with the overall experience of using vehicles compared to owning them. So where's the disconnect? 🛣️ Our "Joining the race" report will be your guide for the road ahead. Grab your copy for insights into current consumer expectations and the strategies to help you match them 👉 https://bit.ly/3BSbDEI #AutomotiveIndustry #CX
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Frustrated by chatbots that raise more questions than they answer? It’s time for an upgrade. #GenerativeAI-powered copilots and agents are changing the game—handling routine inquiries, cutting down wait times, and freeing up employees to focus on more complex tasks. They provide immediate, personalized responses and 24/7 support, helping organizations enhance customer satisfaction with ease. Want to take your organization’s #CustomerSupport to the next level? Discover how Microsoft’s generative AI copilots and agents can transform customer support operations in our latest blog. https://bit.ly/4f0dTbZ #CustomerExperience #MSPartner #Copilot #CopilotStudio #Dynamics365
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🚧 Our latest global study shows that automotive brands and dealers risk losing $145 million to $200 million annually due to consumer dissatisfaction from failing to monetize superior customer experience (CX). ↪️ Take a U-turn from inconsistent and lagging CX with the insights in our "Joining the race" report. It will help you understand how you can prioritize customer engagement across the entire ownership journey. Download your copy now 📥 https://bit.ly/3BSbDEI #AutomotiveIndustry #CustomerExperience
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🚧 We found that automotive organizations are missing out on building loyalty and driving repeat business by neglecting the usage, service & maintenance, and sale/repurchase stages of the customer journey. 🛣️ Smoothen out the road ahead with insights from our "Joining the race" report to prioritize customer engagement across the entire ownership journey, from pre-sale research to after-sales support. Grab your copy now 👉 https://bit.ly/3BSbDEI #OEMs #AutomotiveIndustry #CX
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EXPECTATION: Automotive consumers demand a hassle-free, digitalized, and sustainable experience. REALITY: Our research reveals sizeable gaps existing between consumer preferences and automotive executives’ perception. For instance, while 48% of consumers consider brand reputation as a key factor when buying a vehicle, 73% of executives believe it's the top factor. Download our "Joining the race" report to understand current consumer expectations and discover the strategies that can enhance your customer experience (CX) 📥 https://bit.ly/3BSbDEI #AutomotiveIndustry #CustomerExperience
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🚧 Our research shows that compared with other industries, automotive offers a substandard customer experience (CX) - with OEMs ranking 9th and dealerships ranking 11th among 13 major consumer-facing industries. 🛣️ Our "Joining the race" report will help you figure out the road ahead, with critical insights into current consumer expectations of seamless mobility and the strategic opportunities to enhance your CX. Grab your copy for insights 👉 https://bit.ly/3BSbDEI #AutomotiveIndustry #CX
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