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PR to add Support Ticket Templates for customers to use when submitting tickets to support

@ThatAmatoGuy ThatAmatoGuy requested a review from NimRegev as a code owner August 11, 2023 19:25
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@ThatAmatoGuy ThatAmatoGuy requested review from paul-codefresh and removed request for NimRegev August 11, 2023 20:49
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@paul-codefresh this is just the sample so far for end users to submit requests.

I know its not complete but wanted to get this started

Preview can be found here

@ThatAmatoGuy ThatAmatoGuy self-assigned this Aug 11, 2023
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Edited and streamlined content
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@paul-codefresh @taylor-gill I want to add this as a separate topic in the KB bucket as otherwise users will not be aware of this in the midst of all the How Tos. Let me know

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the title has a closing ouble quote but not an opening one

Create support tickets for bugs, feature requests using our templates”

The format makes it hard to figure what to do
I would write it as a code sample (maybe with marked down for ZD)

Added open quotes to support ticket topic
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@lrochette I believe we do not use markdown for zendesk. I changed the template as Quoted Text to make it easier to read. If they copy and paste this should keep the format.

@NimRegev I moved outside of the KB Articles to its own level. This should not be easier to find.

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Looks better

@ThatAmatoGuy ThatAmatoGuy merged commit c42afd5 into master Aug 22, 2023
@ThatAmatoGuy ThatAmatoGuy deleted the add-support-ticket-template branch August 22, 2023 20:15
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4 participants