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Add feedback widget #1885
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This seems like a great opportunity for using an A/B testing tool, not just so we can see what works best but also in order for us to be able to adjust the amount of feedback that we're getting at any given time. If we're getting too much, we can show it less prominently less often to fewer users. If we're getting too little, we do the opposite. |
To be clear, you're OK with a link to file an issue? |
I would like to try multiple things. That can be the first. |
Made this an Epic since it is going to have multiple parts. |
@misskniss what parts were you thinking? In my mind this was an a link to file a new GitHub issue somewhere in the product. |
Let's start really simple. It's an OSS product and feedback should go into Github. Let's provide an in-app "widget" that takes them right to a new issue form in Github. Per discussion with Ammar/Kyle live. |
One note: I think this should actually be wider than "reporting an issue" aka bugs. I think we should also be using this to gather feedback and feature requests as well. |
@tjcran given that we're going with a link, what sort of language do you think we should use? Maybe something like 'Report an issue or share feedback"? |
@Kira-Pilot i think the or statement is fine since the whole thing is pretty small. Can you also clarify what is the square to the left of the words? |
@tjcran it's a little beetle (for bug). Did you grab that screenshot from chromatic/storybook? If it's too cutesy or if its not showing up for you IRL, I can definitely take it out. |
@Kira-Pilot my screenshot was from dev.coder.com and it is not showing up there. I like it. but doesn't seem to be working. |
@tjcran as discussed, seems to be a windows issue. I will take out for now and adjust wording. In the future, we can add a small png if we feel like we need more pizzazz |
What is your suggestion?
Add a live feedback widget e.g. Intercom to the web UI.
Why do you want this feature?
So users can provide direct feedback.
Are there any workarounds to get this functionality today?
Emails, Discord, GitHub issues, etc., but none are in product.
Are you interested in submitting a PR for this?
No.
Implementation Ideas:
This could start as something as simple as a link to a prefilled github template OR a service for feedback collection
See also the VSCode approach for feedback as suggested by @oxy
Implementation Decision (for first iteration):
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