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Zendesk source updates [DOC-452] #2705

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Apr 5, 2022
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Zendesk source updates [DOC-452] #2705

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80fbf42
DOC-452 Update Zendesk source with note
forstisabella Apr 5, 2022
0b7b668
Added link to Zendesk API docs DOC-452
forstisabella Apr 5, 2022
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5 changes: 4 additions & 1 deletion src/connections/sources/catalog/cloud-apps/zendesk/index.md
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Expand Up @@ -61,7 +61,7 @@ Collections are the groupings of resources Segment pulls from your source.
| [ticket_metrics](#ticket_metrics) | object | All kinds of aggregate metrics about a ticket |
| [satisfaction_ratings](#satisfaction_ratings) | object | If you have enabled satisfaction ratings for your account, this end point allows you to quickly retrieve all ratings. |
| [ticket_comments](#ticket_comments) | object | Ticket comments represent the conversation between requesters, collaborators, and agents. It includes the full body of each comment, public and private. **Note**: This collection is not included by default. To request it, [contact Segment support](https://segment.com/help/contact/). |
| [ticket_forms](#ticket_forms) | object | Ticket forms allow an admin to define a subset of ticket fields for display to both agents and end users. |
| [ticket_forms](#ticket_forms) | object | Ticket forms allow an admin to define a subset of ticket fields for display to both agents and end users. **Note**: This feature requires a Zendesk Enterprise account. |
| [ticket_skips](#ticket_skips) | object | A skip is a record of when an agent skips over a ticket without responding to the end user. |
| [organization_memberships](#organization_memberships) | object | An organization_membership links a user to an organization. Organizations can have many users. Users can be in many organizations if the account supports multiple organizations. |
| [group_memberships](#group_memberships) | object | A group_membership links an agent to a group. Groups can have many agents, as agents can be in many groups. |
Expand Down Expand Up @@ -283,6 +283,9 @@ In your warehouse, each collection gets its own table. Find below a list of the
| received_at | This timestamp is added to incoming messages as soon as they hit Segment API. |

### ticket_forms
> warning "This collection requires Zendesk Enterprise access"
> Segment's Zendesk source connector only fetches data for the ticket_forms collection if the associated Zendesk account is an Zendesk Enterprise account. For more information, please see [ Zendesk's ticket_forms documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/){:target="_blank"}.


| Property | Description |
| --------------- | ----------------------------------------------------------------- |
Expand Down