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Apr 28, 2022
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Update csv-upload.md #2817

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9 changes: 7 additions & 2 deletions src/engage/profiles/csv-upload.md
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Expand Up @@ -20,11 +20,11 @@ Click **Download Template** to download a CSV template with identifier columns f
> info ""
> CSV files can only have a single **email** and **phone** identifier column. Include any additional email addresses or phone numbers for a user profile as a separate row.

Navigate to **Personas > Settings** and select the Identity Resolution tab to view or add identifiers in your Segment workspace.
Navigate to **Personas > Settings** and select the **Identity Resolution** tab to view or add identifiers in your Segment workspace.

### 2. Upload a CSV file

Upload a CSV file to Twilio Engage two ways:
Upload a CSV file to Twilio Engage in two ways:
- Drag and drop the CSV file in the dropzone.
- Click **Browse** to locate the CSV file.

Expand Down Expand Up @@ -88,6 +88,11 @@ Please note the following limits as you upload CSV files to Twilio Engage:
- You can only upload one file at a time.
- The CSV file size can't exceed 15 MB.

> warning ""
> At this time, the following beta limitations apply:
> - Email addresses and phone numbers that unsubscribe from your campaigns can't be re-subscribed.
> - If you upload the same email or phone number with different subscription states in a CSV file, the resulting subscription status isn't guaranteed.

## Message consent

Only send messages to subscribed users. If a recipient deletes or flags an unwanted message as spam, inbox providers might start to filter your messages straight to spam folders. View more SendGrid delivery [Best Practices](https://sendgrid.com/blog/why-are-my-emails-going-to-spam/){:target="_blank"} to prevent email from going to spam.