segmentio · forstisabella · Feb 20, 2024 · Feb 5, 2024 · Feb 6, 2024 · Feb 6, 2024
@@ -512,6 +512,18 @@ sections:
       title: Complying With GDPR
     - path: /privacy/user-deletion-and-suppression
       title: User Deletion and Suppression
+  - section_title: Consent Management
+    slug: privacy/consent-management
+    expanded: true
+    section:
+    - path: /privacy/consent-management
+      title: Consent Management Overview
+    - path: /privacy/consent-management/consent-in-segment-connections
+      title: Consent in Segment Connections
+    - path: /privacy/consent-management/configure-consent-management
+      title: Configure Consent Management
+    - path: /privacy/consent-management/consent-in-unify/
+      title: Consent in Unify
   - path: /privacy/account-deletion
     title: Account & Data Deletion
   - path: /privacy/hipaa-eligible-segment

@@ -24,7 +24,7 @@ The pipeline view shows the following steps:
 - **Successfully received**: Events that Segment ingested from your source
 - **Failed on ingest**: Events that Segment received, but were dropped due to internal data validation rules
 - **Filtered at source**: Events that were discarded due to schema settings or [Protocols](/docs/protocols/) Tracking Plans
-- **Filtered at destination**: Events that were discarded due to [Destination Filters](/docs/guides/filtering-data/#destination-filters), [filtering in the Integrations object](/docs/guides/filtering-data/#filtering-with-the-integrations-object), or [per source schema integration filters](/docs/guides/filtering-data/#per-source-schema-integrations-filters). [Actions destinations](/docs/connections/destinations/actions/) also have a filtering capability: for example, if your Action is set to only send Identify events, all other event types will be filtered out. Actions destinations with incomplete triggers or disabled mappings are filtered out at this step. Beta users of [Consent Management](/docs/privacy/consent-management/) also see events discarded due to consent preferences.
+- **Filtered at destination**: Events that were discarded due to [Destination Filters](/docs/guides/filtering-data/#destination-filters), [filtering in the Integrations object](/docs/guides/filtering-data/#filtering-with-the-integrations-object), or [per source schema integration filters](/docs/guides/filtering-data/#per-source-schema-integrations-filters). [Actions destinations](/docs/connections/destinations/actions/) also have a filtering capability: for example, if your Action is set to only send Identify events, all other event types will be filtered out. Actions destinations with incomplete triggers or disabled mappings are filtered out at this step. [Consent Management](/docs/privacy/consent-management/) users also see events discarded due to consent preferences.
 - **Failed delivery**: Events that have been discarded due to errors or unmet destination requirements
 - **Successful delivery**: Events that were successfully delivered to the destination
 

@@ -2,13 +2,11 @@
 title: Configure Consent Management
 related:
   - "/privacy/consent-management/"
-  - "/privacy/consent-in-segment-connections/"
-  - "/privacy/consent-in-unify/"
+  - "/privacy/consent-management/consent-in-segment-connections/"
+redirect_from: "/privacy/configure-consent-management"
 ---
-> info "Consent Management is in public beta"
-> This means that Consent Management features are in active development, and some functionality may change before it becomes generally available. [Contact Segment](https://segment.com/help/contact/){:target="_blank"} with any feedback or questions.
 
-After setting up your consent management platform (CMP), you can enforce the consent collected from your users by adding the [consent object](/docs/privacy/consent-in-segment-connections/#consent-object) to your events. 
+After setting up your consent management platform (CMP), you can enforce the consent collected from your users by adding the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) to your events. 
 
 Once you've configured consent in the Segment app and updated your sources to contain consent preference in every event, your events are routed only to the categories your end users consented to share data with. Events without the consent preference will continue to flow to destinations without consent enforcement.
 
@@ -44,8 +42,8 @@ Before you can configure consent in Segment, take the following steps:
 ## Step 2: Integrating your CMP with Segment
 
 Once you've created consent categories in the Segment app, you need to integrate your CMP with Segment. Segment recommends using a CMP wrapper, but you can use any solution provided it meets the following criteria:
-- Reads the end user consent preference from your CMP and includes the [consent object](/docs/privacy/consent-in-segment-connections/#consent-object) in every event
-- If using Unify and Engage, generates the [Segment Consent Preference](/docs/privacy/consent-in-unify/#segment-consent-preference-event) event every time a user provides or updates their consent preferences with their anonymousId and userId
+- Reads the end user consent preference from your CMP and includes the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object) in every event
+- If using Unify and Engage, generates the [Segment Consent Preference Updated](/docs/privacy/consent-management/consent-in-unify/#segment-consent-preference-updated-event) event every time a user provides or updates their consent preferences with their anonymousId and userId
 
 Segment provides a OneTrust wrapper for the following sources:
 - **Analytics.js**: Please follow the instructions from the README in the [@segment/analytics-consent-wrapper-onetrust](https://github.com/segmentio/analytics-next/tree/master/packages/consent/consent-wrapper-onetrust){:target="_blank"} repository.
@@ -60,9 +58,9 @@ If you'd like to integrate with any other CMP, Segment requires you to build you
 
 ### Validate your CMP integration
 
-Customers with Analytics.js 2.0 sources can use the [Segment Inspector](/docs/connections/sources/catalog/libraries/website/javascript/#segment-inspector) to confirm that events from their source contain the [consent object](/docs/privacy/consent-in-segment-connections). Unify and Engage users can also verify that the [Segment Consent Preference event](/docs/privacy/consent-in-unify/#segment-consent-preference-event) emits every time end users update their consent preferences.
+Customers with Analytics.js 2.0 sources can use the [Segment Inspector](/docs/connections/sources/catalog/libraries/website/javascript/#segment-inspector) to confirm that events from their source contain the [consent object](/docs/privacy/consent-management/consent-in-segment-connections). Unify and Engage users can also verify that the [Segment Consent Preference Updated event](/docs/privacy/consent-management/consent-in-unify/#segment-consent-preference-updated-event) emits every time end users update their consent preferences.
 
-All users can validate that events contain the consent object and that the Segment Consent Preference event is present using Segment's [Source Debugger](/docs/connections/sources/debugger/). 
+All users can validate that events contain the consent object and that the Segment Consent Preference Updated event is present using Segment's [Source Debugger](/docs/connections/sources/debugger/). 
 
 You can also confirm your events flow to destinations or are blocked from destinations according to the consent categories you created in [Step 1: Create consent categories in the Segment App](#step-1-create-consent-categories-in-the-segment-app), if already connected to the destination. 
 

@@ -2,20 +2,18 @@
 title: Consent in Segment Connections
 related:
   - "/privacy/consent-management/"
-  - "/privacy/configure-consent-management/"
+  - "/privacy/consent-management/configure-consent-management/"
+redirect_from: "/privacy/consent-in-segment-connections"
 ---
 
-> info "Consent Management is in public beta"
-> This means that Consent Management features are in active development, and some functionality may change before it becomes generally available. [Contact Segment](https://segment.com/help/contact/){:target="_blank"} with any feedback or questions.
-
 Segment Connections users can add the [consent object](#consent-object) to their sources to stamp events with the end user consent preferences captured by your consent management platform (CMP) and send them downstream to destinations in categories that an end user consented to share data with. Events without the consent object continue to flow to destinations without consent enforcement. 
 
-For more information about configuring consent categories, see the [Configure Consent Management](/docs/privacy/configure-consent-management/#step-1-create-consent-categories-in-the-segment-app) documentation.
+For more information about configuring consent categories, see the [Configure Consent Management](/docs/privacy/consent-management/configure-consent-management/#step-1-create-consent-categories-in-the-segment-app) documentation.
 
 If your sources also contain the integrations object, Segment will look at the consent object first, and then take into account the integrations object according to the table in the [Reconcile consent object and integrations object](#reconcile-consent-object-and-integrations-object-conflicts) documentation.
 
 > info "Unify users must send an additional event to add consent preferences to Profiles"
-> If you use Unify, see the [Consent in Unify](/docs/privacy/consent-in-unify) documentation for more information about the Segment Consent Preference event, which Segment uses with the consent object to add consent preference to Profiles.
+> If you use Unify, see the [Consent in Unify](/docs/privacy/consent-management/consent-in-unify) documentation for more information about the Segment Consent Preference Updated event, which Segment uses with the consent object to add consent preference to Profiles.
 
 ## Consent object
 
@@ -76,4 +74,4 @@ If there is a category configured in Segment (`functional`) that is not mapped i
 
 ## Content observability
 
-Events discarded due to consent preferences appear in [Delivery Overview](/docs/connections/delivery-overview/) at the "Filtered at destination" step with the discard reason *Filtered by end user consent*.
+Events discarded due to consent preferences appear in [Delivery Overview](/docs/connections/delivery-overview/) at the "Filtered at destination" step with the discard reason *Filtered by end user consent*.
@@ -0,0 +1,49 @@
+---
+title: Consent in Unify
+related:
+  - "/privacy/consent-management/"
+  - "/privacy/consent-management/configure-consent-management/"
+  - "/privacy/consent-management/consent-in-segment-connections/"
+redirect_from: "/privacy/consent-in-unify/"
+---
+
+> info "Consent in Unify and Twilio Engage is currently unavailable."
+> However, Segment's OneTrust consent wrappers automatically generate the Segment Consent Preference Updated Track event, which will be required for future integrations with Unify and Twilio Engage.
+
+Segment uses Profiles in [Unify](/docs/unify/) as the source of truth of an end user's consent preference when enforcing consent in Twilio Engage. To get consent preference on the Profile, Segment requires the use of the [Segment Consent Preference Updated event](#segment-consent-preference-updated-event) and [Identify](/docs/connections/spec/Identify) events to route events to Unify. The Segment Consent Preference Updated and Identify events should include the [consent object](/docs/privacy/consent-management/consent-in-segment-connections/#consent-object).
+
+## Segment Consent Preference Updated event
+Every time an end user provides or updates their consent preferences, Segment requires you to generate a **Segment Consent Preference Updated** event. If you are using [Segment's OneTrust consent wrappers](/docs/privacy/consent-management/configure-consent-management/#step-2-integrating-your-cmp-with-segment), Segment automatically generates a Segment Consent Preference Updated event. This event is required to add the end user’s consent preference on their Profile in Unify.
+
+For example, if an end user agreed to share their information for functional and advertising purposes but not for analytics or data sharing, the Segment Consent Preference Updated [Track call](/docs/connections/spec/track/) demonstrating their new consent preferences would have the following format:
+
+``` json
+{
+  "anonymousId": "23adfd82-aa0f-45a7-a756-24f2a7a4c895",
+  "type": "track",
+  "event": "Segment Consent Preference Updated",
+  "userId": "u123",
+  "traits": {
+     "email": "peter@example.com",
+     "phone": "555-555-5555",
+  }
+  "timestamp": "2023-01-01T00:00:00.000Z",
+  "context": {
+    "consent": {
+      "categoryPreferences" : {
+        "Advertising": true,
+        "Analytics": false,
+        "Functional": true,
+        "DataSharing": false
+      }
+    }
+  }
+}
+```
+
+If you use Protocols, the Segment app automatically adds the Segment Consent Preference Updated event to all your existing Tracking Plans and for every new Tracking Plan. Segment recommends you don’t edit or delete the default fields in the Segment Consent Preference Updated events, but you can add new fields as needed.
+
+> info "Segment Consent Preference Updated is a reserved event name"
+> Segment has standardized a series of reserved event names that have special semantic meaning and maps these events to tools that support them.
+>
+> See the [Semantic Events](/docs/connections/spec/semantic/) docs for more details.