MyGate Smartlock
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Door Compatibility Requirements
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2
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How can I choose which lock is feasible for my door?
Curious about the compatibility and features of the MyGate lock for my door?
All About EDGE Lock
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10
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What is this New EDGE Lock?
EDGE Lock Door Feasibility
When will the product be available for purchase?
What is the price of the product?
Is there a warranty on the product?
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Offers & Policies
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1
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Mygate Smart Lock 60-Day Free Return Policy: Buy and Try Offer
MyGate Smart Lock Installation Process
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4
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How can I check if Brand installation services are available for my address?
I have received my lock. What’s the next step in the installation process?
Do I need to arrange any accessories or tools for the installation?
What if essential parts are missing from the box?
Mygate WiFi Gateway - Smart Devices
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3
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How to Configure Your Mygate WiFi Gateway and Why it is a Game-Changer!
How do I add the Wi-Fi gateway to my MyGate lock, and how can I check the status of the gateway connection?
I have successfully configured Mygate WiFi Gateway, but I am unable to remotely unlock my Mygate Smart Lock
Lock SetUp Configuration
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5
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Need Help With Lock Setup?
How to Change Super Admin for the lock?
How can I add my MyGate lock in a MyGate society, and is the MyGate Smart Devices app available to everyone?
Can I manage multiple smart door locks using the same app?
What type of battery is recommended for this lock, and what is its expected battery life?
Users & Accesses
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8
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How to create a user profile?
How Can I Get Access Records?
How can I provide the App and Admin access to my family members?
Need to add a new fingerprint? Learn how to register additional fingerprints
Need to register an RFID card with your lock? Follow these easy steps!
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Lock App Settings
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6
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What is Secure Mode on smart locks and how does it work?
What is Passage Mode, and how does it work?
What is the Auto-Lock feature, and how does it keep your home secure?
How can I remotely unlock the Mygate lock?
Wi-Fi connectivity problems with your MyGate lock? Find out how to solve them in minutes!
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TOP Lock Usage Queries
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6
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How to Delete and Factory Reset Your Mygate Smart Lock on the App
What are the different ways to unlock the door?
How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?
Can I access an activity log of the lock usage, and will I receive notifications on my smartphone for lock activity, such as when the door is unlocked by maids, family members, or friends?
Can I change the PIN code access for my lock, and can I customize the validity period of the OTP? Additionally, can I unlock the door from inside my home?
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All About RFID CARD
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6
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How does the RFID card work with the smart lock?
How do I configure the RFID card with my smart lock?
What is the range of the RFID card for unlocking the door?
Can the RFID card be used for multiple locks?
What happens if the RFID card is lost or stolen?
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All About Mygate Lock Door Remote
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8
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How does the Bluetooth remote unlocking device work with the smart lock?
How do I pair the Bluetooth remote unlocking device with my smart lock?
Do I need to have Bluetooth enabled on my phone to use the remote device?
Can I use the Bluetooth remote unlocking device from a distance?
How many Bluetooth remote unlocking devices can I use with one smart lock?
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