I've used Norton for decades! I feel safe on line knowing that Norton has "got my back"
When I need assistance I can always get in touch with someone at Norton who will "talk me through" my problem and help me to resolve it
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I have been using Norton for several years and have it installed on 6 devices. It has always worked perfectly and I have no cause for concern.
i,ve been with norton quite a number of years ,i can say i will reccomend them highly for thier profesional experties.
Loved this security for years I've been in things will never change anyway you all have a nice day.
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About Norton
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This page is dedicated to the Norton brand, products and services.
About Norton
Millions of people around the world trust Norton. Our passion is more than just offering protection for your devices, online privacy, identity, or everything all-in-one. It’s to empower you and your family to feel safer in your everyday digital life. We believe that when you worry less about the darkness of cybercrime, you can live on the bright side. So, we make protection for your digital life easy. Opt-in to Cyber Safety.
Norton is part of Gen™ - a global company with a family of consumer brands.
We love to hear to your feedback, all of it. Whether you have had a great experience or need a little extra help with an issue, we are here for you. We try to make it easy for you to connect with us through a variety of options including Norton.com/support (self-help articles), our virtual assistant Kate (24/7 availability) plus other options for reaching our team of Cyber Safety experts through chat and phone.
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United States
- www.norton.com
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N I rton works for me
I have used Norton in the past and am completely satisfied with the service.... I feel confident about the quality....
Date of experience: 11 January 2025
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VPN is a waste of time.
For the second day now, Norton VPN is not working correctly. There is no option to "change country". Yesterday I was stuck on Israel. Today I am now stuck on Türkiye.
What am I and other subscribers paying for?
Before this, the VPN would repeatedly disconnect you from the service, requiring the subscriber to not only invest their money, but continual time to micromanage the product to ensure it is delivering the service which you have paid for.
If this was a restaurant, you would send the food back to the chef, refuse to pay and never visit the poor quality, low customer investment premises ever again.
Unfortunately, once you subscribe in advance, despite all the promises, they do not care how you are treated, they already have your money and can do what they like with you.
Date of experience: 14 February 2025
Reply from Norton
Rob, we’re sorry to hear about the issues you’re experiencing with Norton VPN. This is not the experience we want for our customers. Please try restarting the application or reinstalling it to see if that resolves the issue. If the problem persists, we recommend reaching out to our support team directly so at www.norton.com/support and we can investigate and assist further. We truly value your feedback and want to ensure the service meets your expectations.
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It’s kept me secure.
Date of experience: 14 February 2025
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I've used Norton for decades
I've used Norton for decades! I feel safe on line knowing that Norton has "got my back"
When I need assistance I can always get in touch with someone at Norton who will "talk me through" my problem and help me to resolve it
Date of experience: 14 February 2025
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An excellent and reliable product.
I have been using Norton for several years and have it installed on 6 devices. It has always worked perfectly and I have no cause for concern.
Date of experience: 14 February 2025
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works well, but makes the computer slower
malware successfully removed, but makes the computer slower
Date of experience: 14 February 2025
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Kia ora
Loved this security for years I've been in things will never change anyway you all have a nice day.
Date of experience: 14 February 2025
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i,ve been with norton quite a number of…
i,ve been with norton quite a number of years ,i can say i will reccomend them highly for thier profesional experties.
Date of experience: 28 February 2024
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Great customer service!!!
Date of experience: 12 February 2025
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don't like doing reviews
Date of experience: 13 February 2025
Had to wait for someone go one to take our…
Had to wait for some one to take our order for 5 minutes all in the back laughing and carry6 on only 2 choices of drinks food was crap have taken a photo absolutely apaloud how low it's gone
Date of experience: 13 February 2025
Reply from Norton
Thank you for reaching out and for being a customer for Norton. Trustpilot is a review platform where we invite our customers to share their experience with Norton products. If you would like to leave a review, you have the option to edit your existing feedback or to leave a new comment. We appreciate your business and hope you have a wonderful day.
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Never a problem with Norton.Norton is the best.
Never a problem with Norton.
Date of experience: 01 February 2025
Please review case id 91631610
Please review case id 91631610, and feedback to the person who handled my case how truly awful his handling of the situation was
On the first chat to unblock a certain web page, the support staff deleted/reset/amended various system settings which wasn't necessary, and one of the impacts was that the display font clarity in chrome made it almost unreadable for me (as a dyslexic)
The support staff member did fix the issue of me being able to access the webpage I needed to however by adding to the exclusion list in the end
On the second chat the support staff repeatedly told me they couldn't have altered display quality in Chrome, as opposed to listening in any way whatsoever, even after I shared screen grabs of windows being crystal clear, and anything in chrome being blurry
...anyway the system setting that was changed by your support staff (that needed changing back) was under "Adjust the appearance and performance of windows" on windows 11, and then resetting to "adjust for best appearance"
I have just started a third chat asking for the email address either for complaints, and customer services, and the support staff are telling me there is no way to complain, and no email address for customer services, copied from the chat "No...you can only share the feedback or raise complaints via survey."
The second chat did give me a number to call in London, no one has picked up after 45:14 on hold, again very poor
In summary totally awful technical support which has been very stressful
Date of experience: 13 February 2025
Reply from Norton
Ian, we are truly sorry to hear of your experience with our support team and that you had to reach out to us a few times. That is not the experience that we want for our customers.
We kindly requested you to share the information so that we can follow up on the issue and resolve it. Could you please check it at your convenience? We are here to help. Thank you!
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A solid antivirus
A solid antivirus, never have had any issues on my devices.
Date of experience: 13 February 2025
Reply from Norton
Thank you! We're so glad to hear Norton has provided solid protection and kept your devices issue-free!
Extremely disapointed
Bought their premium version & most every day I get messages about sites tracking me & hundreds of other problems Norton can't protect my computer from or fix. Extremely disappointed.
Date of experience: 13 February 2025
Reply from Norton
David, we’re sorry to hear about your disappointment after purchasing our premium plan. Please contact our support team at https://nr.tn/42KrbWt so we can address these issues and help improve your experience.
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Norton delivers security
Norton delivers security. I’ve been a customer for many years and I’m thoroughly satisfied.
Date of experience: 13 February 2025
Reply from Norton
Thank you for your loyalty! We're delighted to hear Norton has delivered the security you trust and kept you satisfied over the years! We truly appreciate your business.
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Keeping things protected
What makes the experience great, is that Norton protection has kept our work, and all other computer use safe and secure.
Date of experience: 13 February 2025
Reply from Norton
Hi Jeffrey, thank you for sharing! We're thrilled to hear Norton has kept your work and computer use safe and secure!
Thanks to my bank.
Thanks to my bank. I have managed to cancel any further thefts from my bank account. I will be pursuing legal and press action to ensure nobody else gets scammed. Will also be taking action to recover all monies stolen from me.
Date of experience: 13 February 2025
Reply from Norton
Paul, we’re sorry to hear about your experience and unsure what happened in reference to your funds. Trustpilot is a review platform where we invite our customers to share their experience with Norton products. You have the option to edit your existing feedback or to leave a new comment. We appreciate your business and hope you have a wonderful day. Please reach out to our support team if we can be of assistance further.
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