Communicating Climate Change Discourses Mediations and Perceptions, Mar 31, 2009
Global warming is one of the major policy challenges for contemporary societies. The construction... more Global warming is one of the major policy challenges for contemporary societies. The construction and implementation of an environmental policy largely depends on public attitudes. Those public attitudes can be influenced by the mass media in several ways. Therefore, exploring the quality of the media coverage on global warming is important. So far content analyses of the communication on climate change have mostly focused on the USA and the UK press. Although the UK coverage has been examined several times, content analyses in other European countries are very sparse. Research of the EU coverage should be broadened, because previous research suggests that there might be differences in the way American and European media report on global climate change. Content analyses in the US press have shown that in many articles the emphasis is on scientific uncertainty. This critical reporting is less prominent in the UK, and in Germany the emphasis is on scientific certainty. On the other hand, the UK press reflects a very alarmist tone when it covers global warming and Germany describes global warming as a 'climate catastrophe', while US newspapers tend to use a more neutral tone. Because these results suggest that there might be differences between US and EU reporting, we argue that more research in Europe is needed and suggest a research method for pursuing it.
Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te... more Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te reageren, werken de lidstaten van de Europese Unie tegenwoordig met een 'early warning system'. Zo'n systeem moet goed kunnen communiceren. Wij onderzochten de communicatieve prestaties van het Belgische systeem. Het kan beter, zowel wat algemene persberichten betreft als de interactie met specifieke doelgroepen.
This article investigates the cross-national prevalence of five news frames in quality papers’ co... more This article investigates the cross-national prevalence of five news frames in quality papers’ coverage of the Treaty of Lisbon (EU Constitution). Three frames were identified in earlier studies: economic consequences, conflict, and human interest. Two additional frames were identified and composed: power and nationalization. During the seven-month period leading up to the signing of the Treaty of Lisbon (December 2007), we analyzed 341 articles from four quality papers: Le Monde (France), De Volkskrant (The Netherlands), De Standaard (Dutch speaking community of Belgium), and Le Soir (French speaking community of Belgium). Our results show that although significant differences between newspapers were found in the amount of framing, overall they reflected a similar pattern in the adoption of the news frames. The economic consequences frame, followed by the power frame, appeared most prominently in all of the newspapers’ coverage. However, the conflict and nationalization frames recu...
International Journal of Nonprofit and Voluntary Sector Marketing, 2003
This paper describes the Flemish customer contact centre for government information ('the Flemish... more This paper describes the Flemish customer contact centre for government information ('the Flemish Infoline') as an example of marketing in the public sector. First it defines the term 'customer contact centre' and describes the objectives and main characteristics of the Flemish Infoline. It then identifies the three reasons for setting up the Flemish Infoline in 1999: the complicated Belgian institutional
Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te... more Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te reageren, werken de lidstaten van de Europese Unie tegenwoordig met een 'early warning system'. Zo'n systeem moet goed kunnen communiceren. Wij onderzochten de communicatieve prestaties van het Belgische systeem. Het kan beter, zowel wat algemene persberichten betreft als de interactie met specifieke doelgroepen.
Prestatiemetingen en communiceren over prestaties met stakeholders is geen vanzelfsprekende zaak ... more Prestatiemetingen en communiceren over prestaties met stakeholders is geen vanzelfsprekende zaak voor (publieke) serviceorganisaties (Hernon, 1998). De Belgische en de Nederlandse spoorwegen zijn voorbeelden van serviceorganisaties die sterk in de belangstelling staan.
This study examines the way Dutch and French newspapers frame climate change during the annual Un... more This study examines the way Dutch and French newspapers frame climate change during the annual United Nations Conferences of the Parties. The methods used in previous studies on the framing of climate change do not allow for general cross-national comparisons. We conduct a quantitative deductive framing analysis on 257 quality Dutch and French newspaper articles between 2001 and 2007. Both countries' newspapers seem to frame climate change through mainly the same lens. The majority of the articles make reference to the consequences of the (non-)pursuit of a certain course of action and of possible losses and gains (consequences frame). Additionally, many articles mention the need for urgent actions, refer to possible solutions and suggest that governments are responsible for and/or capable of alleviating climate change problems (responsibility frame). Finally, the conflict frame was found to be used less often than the aforementioned frames, but more regularly than the human interest frame.
a b s t r a c t and called for evidence-based research on differences between public and private ... more a b s t r a c t and called for evidence-based research on differences between public and private sector communication. This article offers such data by focusing on an increasingly important domain of public relations (i.e., corporate communication about rumors vis-à-vis internal and external stakeholders).
Journal of Nonprofit & Public Sector Marketing, 2005
The Belgian Federal government recently embarked on large-scale reforms of the Police and of the ... more The Belgian Federal government recently embarked on large-scale reforms of the Police and of the Federal Administration. The reforms not only had to contribute to the quality of service, but they were also aimed at serving as a marketing tool for the Police and the Federal administration as both suffer from a negative image due to a long history of politicisation, and more recently, a number of scandals.
Performance measurement and communicating about it with the broader public is not self-evident if... more Performance measurement and communicating about it with the broader public is not self-evident if one looks at public services organizations (Hernon, P., 1998. The government performance and results act. Government Information Quarterly, 15: 153-156). In Belgium and the Netherlands, one organization that has been under constant surveillance from its stakeholders is the railroad company. Originally a national public service, it has changed through a European directive to operate in a liberalized transportation market. In this paper, we present the results of a qualitative study into what the Belgian and Dutch railway companies measure about their performance towards travelers, how Available online at www.sciencedirect.com Government Information Quarterly 25 (2008) 221 -238 ⁎ Corresponding author. Fax: +32 16 32 33 12.
Communicating Climate Change Discourses Mediations and Perceptions, Mar 31, 2009
Global warming is one of the major policy challenges for contemporary societies. The construction... more Global warming is one of the major policy challenges for contemporary societies. The construction and implementation of an environmental policy largely depends on public attitudes. Those public attitudes can be influenced by the mass media in several ways. Therefore, exploring the quality of the media coverage on global warming is important. So far content analyses of the communication on climate change have mostly focused on the USA and the UK press. Although the UK coverage has been examined several times, content analyses in other European countries are very sparse. Research of the EU coverage should be broadened, because previous research suggests that there might be differences in the way American and European media report on global climate change. Content analyses in the US press have shown that in many articles the emphasis is on scientific uncertainty. This critical reporting is less prominent in the UK, and in Germany the emphasis is on scientific certainty. On the other hand, the UK press reflects a very alarmist tone when it covers global warming and Germany describes global warming as a 'climate catastrophe', while US newspapers tend to use a more neutral tone. Because these results suggest that there might be differences between US and EU reporting, we argue that more research in Europe is needed and suggest a research method for pursuing it.
Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te... more Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te reageren, werken de lidstaten van de Europese Unie tegenwoordig met een 'early warning system'. Zo'n systeem moet goed kunnen communiceren. Wij onderzochten de communicatieve prestaties van het Belgische systeem. Het kan beter, zowel wat algemene persberichten betreft als de interactie met specifieke doelgroepen.
This article investigates the cross-national prevalence of five news frames in quality papers’ co... more This article investigates the cross-national prevalence of five news frames in quality papers’ coverage of the Treaty of Lisbon (EU Constitution). Three frames were identified in earlier studies: economic consequences, conflict, and human interest. Two additional frames were identified and composed: power and nationalization. During the seven-month period leading up to the signing of the Treaty of Lisbon (December 2007), we analyzed 341 articles from four quality papers: Le Monde (France), De Volkskrant (The Netherlands), De Standaard (Dutch speaking community of Belgium), and Le Soir (French speaking community of Belgium). Our results show that although significant differences between newspapers were found in the amount of framing, overall they reflected a similar pattern in the adoption of the news frames. The economic consequences frame, followed by the power frame, appeared most prominently in all of the newspapers’ coverage. However, the conflict and nationalization frames recu...
International Journal of Nonprofit and Voluntary Sector Marketing, 2003
This paper describes the Flemish customer contact centre for government information ('the Flemish... more This paper describes the Flemish customer contact centre for government information ('the Flemish Infoline') as an example of marketing in the public sector. First it defines the term 'customer contact centre' and describes the objectives and main characteristics of the Flemish Infoline. It then identifies the three reasons for setting up the Flemish Infoline in 1999: the complicated Belgian institutional
Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te... more Om het potentieel gevaarlijk aanbod van oude en nieuwe drugs te kunnen opsporen en daarop snel te reageren, werken de lidstaten van de Europese Unie tegenwoordig met een 'early warning system'. Zo'n systeem moet goed kunnen communiceren. Wij onderzochten de communicatieve prestaties van het Belgische systeem. Het kan beter, zowel wat algemene persberichten betreft als de interactie met specifieke doelgroepen.
Prestatiemetingen en communiceren over prestaties met stakeholders is geen vanzelfsprekende zaak ... more Prestatiemetingen en communiceren over prestaties met stakeholders is geen vanzelfsprekende zaak voor (publieke) serviceorganisaties (Hernon, 1998). De Belgische en de Nederlandse spoorwegen zijn voorbeelden van serviceorganisaties die sterk in de belangstelling staan.
This study examines the way Dutch and French newspapers frame climate change during the annual Un... more This study examines the way Dutch and French newspapers frame climate change during the annual United Nations Conferences of the Parties. The methods used in previous studies on the framing of climate change do not allow for general cross-national comparisons. We conduct a quantitative deductive framing analysis on 257 quality Dutch and French newspaper articles between 2001 and 2007. Both countries' newspapers seem to frame climate change through mainly the same lens. The majority of the articles make reference to the consequences of the (non-)pursuit of a certain course of action and of possible losses and gains (consequences frame). Additionally, many articles mention the need for urgent actions, refer to possible solutions and suggest that governments are responsible for and/or capable of alleviating climate change problems (responsibility frame). Finally, the conflict frame was found to be used less often than the aforementioned frames, but more regularly than the human interest frame.
a b s t r a c t and called for evidence-based research on differences between public and private ... more a b s t r a c t and called for evidence-based research on differences between public and private sector communication. This article offers such data by focusing on an increasingly important domain of public relations (i.e., corporate communication about rumors vis-à-vis internal and external stakeholders).
Journal of Nonprofit & Public Sector Marketing, 2005
The Belgian Federal government recently embarked on large-scale reforms of the Police and of the ... more The Belgian Federal government recently embarked on large-scale reforms of the Police and of the Federal Administration. The reforms not only had to contribute to the quality of service, but they were also aimed at serving as a marketing tool for the Police and the Federal administration as both suffer from a negative image due to a long history of politicisation, and more recently, a number of scandals.
Performance measurement and communicating about it with the broader public is not self-evident if... more Performance measurement and communicating about it with the broader public is not self-evident if one looks at public services organizations (Hernon, P., 1998. The government performance and results act. Government Information Quarterly, 15: 153-156). In Belgium and the Netherlands, one organization that has been under constant surveillance from its stakeholders is the railroad company. Originally a national public service, it has changed through a European directive to operate in a liberalized transportation market. In this paper, we present the results of a qualitative study into what the Belgian and Dutch railway companies measure about their performance towards travelers, how Available online at www.sciencedirect.com Government Information Quarterly 25 (2008) 221 -238 ⁎ Corresponding author. Fax: +32 16 32 33 12.
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