Papers by Sugandren Naidoo
Journal of Innovations in Business and Industry
Document management processes represent a key consideration in business success and quality manag... more Document management processes represent a key consideration in business success and quality management. There is ongoing pressure for the public sector to embrace these tools to increase efficiencies, reduce cost, waste and more significantly upholding their mandate of improved services to its citizenry. An exploratory sequential mixed method comparative case study design described the study’s methodology. The study relied on the combination of a desktop review; semi- structured exploratory individual interviews (n=45) with municipality executive and strategic managers; focus group discussions (n=2) comprising 5 and 7 participants each and a quantitative online survey (n=186), in which executive/strategic municipal employee participants provided experiential insights into the range of factors that influenced technology acceptance of differing document management systems, whilst simultaneously offering their insights on the range of impacts on “total quality” that they experienced an...
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SA Journal of Information Management
Background: Pandemic fears during the coronavirus disease 2019 (COVID-19) pandemic have caused ha... more Background: Pandemic fears during the coronavirus disease 2019 (COVID-19) pandemic have caused hairdressers, beauty salons and distributors, as well as the producers of professional haircare and colouring products, to come together to adapt the value chain of professional services. Aesthetic beauty and physical image have gained personal and economic value amongst all age groups and genders, making the South African hairdressing industry a key player as a socio-economic contributor.Objectives: The main objective of this study was to identify which factors influence digitalisation in the hairdressing industry, and to explain the impact on key stakeholders within the products and services value chain.Method: The methodological approach taken in this study is a mixed methodology, categorised in two phases: phase 1 presented a quantitative approach and phase 2 presented a qualitative approach based on the dynamic nature of the professional hairdressing industry. One hundred responses we...
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South African Journal of Industrial Engineering
All business involves assuming and managing risk, and this is particularly true of businesses inv... more All business involves assuming and managing risk, and this is particularly true of businesses involved in the staging and management of events, which are inherently risky endeavours. Event management is thus intrinsically concerned with managing various forms of risk. This study aims to identify the factors that influence best practices in managing risk during event management, and to determine the extent to which the factors contribute towards effectively managing risk in event management. More than ever before, a variety of stakeholders are expecting that event organisers will actively engage in managing risks and will do so to the extent of what can be considered reasonably practicable. A qualitative approach was undertaken for this study, consisting of ten online (virtual) semi-structured interviews with selected experienced professionals to ascertain their perspectives on managing risk in events management, and why best practice standards are often not employed. The study concl...
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The South African Journal of Industrial Engineering, 2021
Because of the recent introduction of several touchpoints that place purchasing power completely ... more Because of the recent introduction of several touchpoints that place purchasing power completely in the customer’s hands, product development directly impacts how a customer experiences an organisation. The purpose of this study was to identify a course of action to overcome the factors affecting customer experience during product development. The research setting was a leading telecommunications firm in South Africa. A quantitative approach was undertaken through an online survey questionnaire. A sample of 120 individuals participated in the study. The findings indicate that system capacity takes precedence over customers. There also appear to be concerns with the significance of the roles of change management, customer experience, and project management functions in product development. It is stressed that customers need to be more actively involved, that an efficient change management tool should be adopted and socialised, and that the principles of the strategic transformation p...
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The South African Journal of Industrial Engineering, 2021
Organisations implementing homogeneous and intellectual resource organisational capabilities, suc... more Organisations implementing homogeneous and intellectual resource organisational capabilities, such as innovation (INNO) and knowledge management capability (KMC), suffer from organisational capability inefficiencies that are caused by multiple influences. The purpose of the study was to develop a structural equation model (SEM) for the alignment of INNO and KMC that would assist organisations’ managers to improve organisational capability efficiency (OCE) during implementation. Since very little consideration has been given to the analogous nature of INNO and KMC in either theory or practice, organisations have most often implemented these strategic initiatives in isolation or by using a departmentalised approach. A structured questionnaire was used and analysed, primarily by means of factor analysis, to contribute to the validation of the SEM. The findings revealed that organisations implementing INNO must consider KMC and align/synthesise them to attain OCE.
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XXI Century: Resumes of the Past and Challenges of the Present plus, 2020
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International Journal of Business Excellence, 2020
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International Journal of Business Innovation and Research, 2020
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South African Journal of Industrial Engineering, 2020
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International Journal of Productivity and Quality Management, 2019
The focus in this paper is on integration and combination, as two important concepts in managemen... more The focus in this paper is on integration and combination, as two important concepts in management systems. In this paper, a definition of integration and combination as related to business management is proposed. The lack of resolution can be extrapolated to basic dissimilarities in the competing resource-based perspectives on strategy and the application of strategy typologies based on those standpoints. A comprehensive literature review will be conducted. The authors identify a high-level meta synthesis of integration and combination definitions as related to business management. The findings argue that there are remarkable differences, but also similarities between the analyses of Schumpeter and Anderson's theories of integration and combination.
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International journal Productvity and Quality Management, 2020
The focus in this paper is on integration and combination, as two important concepts in managemen... more The focus in this paper is on integration and combination, as two important concepts in management systems. In this paper, a definition of integration and combination as related to business management is proposed. The lack of resolution can be extrapolated to basic dissimilarities in the competing resource-based perspectives on strategy and the application of strategy typologies based on those standpoints. A comprehensive literature review will be conducted. The authors identify a high-level meta synthesis of integration and combination definitions as related to business management. The findings argue that there are remarkable differences, but also similarities between the analyses of Schumpeter and Anderson's theories of integration and combination.
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Papers by Sugandren Naidoo