With the mature development of IoT techniques, smart PSS emphasizes the digital transformation of... more With the mature development of IoT techniques, smart PSS emphasizes the digital transformation of the traditional PSS, which is an ever-evolving and value-co-creation system with the participation of users through the whole product lifecycle, especially during the usage stage. Due to the frequent changes of usage situations, the smart PSS providers are supposed to evolve their product-service bundles according to the trends of usage situations. It is critical to determine what is the current uasge situation, thereafter to evaluate and select proper product-service bundles during the usage phase. In this article, we propose a context-aware approach to evaluate the smart PSS performance during the usage phase.
In order to meet user expectations and to optimize user experience with a higher degree of flexib... more In order to meet user expectations and to optimize user experience with a higher degree of flexibility and sustainability, smart product and service system (Smart PSS), as a novel value proposition paradigm considering both online and offline smartness was proposed. However, conventional manners for developing PSS require many professional consultations, and still cannot meet with the new features of Smart PSS, such as user context-awareness and ever-evolving knowledge management. Therefore, aiming to assist Smart PSS development cost-effectively, this paper adopted Knowledge Graph (KG) technique and Concept-knowledge (C-K) model to propose an evolutionary design approach. Two knowledge graphs are firstly established with open-source knowledge, prototype specifications, and user-generated textual data. Then, triggered by personalized requirements, four KG-aided C-K operators are conducted based on graph-based query patterns and computational linguistics algorithms, thus generating i...
The third wave of information technology (IT) competition has enabled one promising value co-crea... more The third wave of information technology (IT) competition has enabled one promising value co-creation proposition, Smart PSS (smart product-service systems). Manufacturing companies offer smart, connected products with various e-services as a solution bundle to meet individual customer satisfaction, and in return, collect and analyze usage data for evergreen design purposes in a circular manner. Despite a few works discussing such value co-creation business mechanism, scarcely any has been reported from technical aspect to realizing this data-driven manufacturer/service provider-customer interaction costeffectively. To fill this gap, a novel hybrid crowd sensing approach is proposed, and adopted in the Smart PSS context. It leverages large-scale mobile devices and their massive user-generated/product-sensed data, and converges with reliable static sensing nodes and other data sources in the smart, connected environment for value generation. Both the proposed hybrid crowd sensing conceptual framework and its systematic information modelling process are introduced. An illustrative example of smart water dispenser maintenance service design is given to validate its feasibility. The result shows that the proposed approach can be a promising manner to enable value co-creation process cost-effectively.
With the mature development of IoT techniques, smart PSS emphasizes the digital transformation of... more With the mature development of IoT techniques, smart PSS emphasizes the digital transformation of the traditional PSS, which is an ever-evolving and value-co-creation system with the participation of users through the whole product lifecycle, especially during the usage stage. Due to the frequent changes of usage situations, the smart PSS providers are supposed to evolve their product-service bundles according to the trends of usage situations. It is critical to determine what is the current uasge situation, thereafter to evaluate and select proper product-service bundles during the usage phase. In this article, we propose a context-aware approach to evaluate the smart PSS performance during the usage phase.
In order to meet user expectations and to optimize user experience with a higher degree of flexib... more In order to meet user expectations and to optimize user experience with a higher degree of flexibility and sustainability, smart product and service system (Smart PSS), as a novel value proposition paradigm considering both online and offline smartness was proposed. However, conventional manners for developing PSS require many professional consultations, and still cannot meet with the new features of Smart PSS, such as user context-awareness and ever-evolving knowledge management. Therefore, aiming to assist Smart PSS development cost-effectively, this paper adopted Knowledge Graph (KG) technique and Concept-knowledge (C-K) model to propose an evolutionary design approach. Two knowledge graphs are firstly established with open-source knowledge, prototype specifications, and user-generated textual data. Then, triggered by personalized requirements, four KG-aided C-K operators are conducted based on graph-based query patterns and computational linguistics algorithms, thus generating i...
The third wave of information technology (IT) competition has enabled one promising value co-crea... more The third wave of information technology (IT) competition has enabled one promising value co-creation proposition, Smart PSS (smart product-service systems). Manufacturing companies offer smart, connected products with various e-services as a solution bundle to meet individual customer satisfaction, and in return, collect and analyze usage data for evergreen design purposes in a circular manner. Despite a few works discussing such value co-creation business mechanism, scarcely any has been reported from technical aspect to realizing this data-driven manufacturer/service provider-customer interaction costeffectively. To fill this gap, a novel hybrid crowd sensing approach is proposed, and adopted in the Smart PSS context. It leverages large-scale mobile devices and their massive user-generated/product-sensed data, and converges with reliable static sensing nodes and other data sources in the smart, connected environment for value generation. Both the proposed hybrid crowd sensing conceptual framework and its systematic information modelling process are introduced. An illustrative example of smart water dispenser maintenance service design is given to validate its feasibility. The result shows that the proposed approach can be a promising manner to enable value co-creation process cost-effectively.
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Papers by ZUOXU WANG