Arvato

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Arvato Services
Private
Industry B2B
Headquarters Gütersloh, Germany
Area served
 Worldwide
Products customer support, financial services, logistics,
Revenue 4.847 Bilion Euro 31. December 2015
394 Milion Euro 31. December 2015
Number of employees
 70,653
Parent Bertelsmann
Website Arvato
Arvato Services in Münster

Arvato is a fully integrated subsidiary of Bertelsmann SE & Co. KGaA.[1] Approximately 70,000 employees work for arvato services in more than 40 countries.[2] Its services include customer support by phone, email and chat, the development and execution of customer loyalty programs, financial transaction processing and logistics.[3][4][5][6][7] Arvato also offers complementary logistical services, such as consulting, procurement/purchasing, order management, production, repair services and warehousing.

As a customer service provider and global player[8][9][10][11] in B2B[12][13][14][15][16] the company competes in diverse markets with other international enterprises such as Stream Global Services and Xceedcc.

The history of arvato began over 175 years ago, when Carl Bertelsmann opened a lithographic printing shop in the East Westphalian town of Gütersloh. This was the first step in the development of a corporate division that today accounts for more Bertelsmann employees than any other. The business began by printing and shipping books and other printed materials for Bertelsmann’s publishing companies, then expanded to provide services for external customers. This marked the birth of arvato, which subsequently grew larger, became involved in new industries, developed innovative products and expanded into other countries and continents − until it became what it is today.

arvato is organized into several solution groups:

  • Customer Relationship Management (CRM), services include call centers.
  • Supply Chain Management, services include distribution, ecommerce and packaging
  • Financial Service
  • IT Services
  • Digital Marketing
  • Print Service
  • Replication (Sonopress, formerly arvato Entertainment), services include optical disc replication, distribution and packaging

Each solution group comprises one to many reporting units.

Locations

North America South America Europe Africa Asia Oceania

Canada

Kitchener, Ontario

Brazil

São Caetano do Sul - SP

São Paulo

Osasco - SP

Hortolândia - SP

Austria

Schwechat

Wien

Ivory Coast

Abidjan

China

Beijing

Changchun

Foshan

Hangzhou

Hong Kong

Nanchang

Shanghai

Shenzhen

Xiamen

Australia

Smithfield, NSW

Northmead, NSW

United States

New York, New York

Valencia, California

San Francisco, California

Los Gatos, California

Los Angeles, California

Weaverville, North Carolina

Greenville, South Carolina

Dulles, Virginia

Louisville, Kentucky

Pleasant Prairie, Wisconsin

Yakima, Washington

Chandler, Arizona

Colombia

Bucaramanga

Belgium

Vendin le Vieil

Zaventem

Morocco

Casablanca

India

Bangalore

Gurgaon

Mumbai

New Delhi

Mexico

San Jerónimo, Monterrey Mexico

Perú

Bellavista, Callao

Czech Republic

Brno

Nymburk

Stochov

Tábor

Senegal

Dakar

Japan

Chiba-Ken

Uruguay

Montevideo

Denmark

Kopenhagen

South Africa

Uitenhage

Malaysia

Kuala lumpur

Estonia

Tallinn

Philippines

Finland

Helsinki

Singapore

France

Vendin le Vieil

Thailand

Germany

58 Locations

Ireland

Dublin

Italy

Bergamo

Calcinate

Milano

Netherlands

Abcoude

Heijen

Hendrik-Ido-Ambacht

Maastricht

Venlo

Venray

Norway

Oslo

Rørvik

Poland

Błonie

Konin

Plewiska

Poznań

Szczecin

Żerniki

Portugal

Lisbon

Romania

Brasov

Sibiu

Cluj-Napoca

Russia

Yaroslavl

Spain

Alcalá de Henares

Alcorcón

Barcelona

Jerez

Madrid

Martorell

Sevilla

Salamanca

Zaragoza

Sweden

Malmö

Stockholm

Uppsala

Varberg

Switzerland

Adligenswil

Baar

Rothkreuz

Schlieren

Zürich

Turkey

Adana

Ankara

Elazig

Gümüşhane

Istanbul

Izmir

United Kingdom

Birmingham

Bootle

Chesterfield

Congleton

Slough

Swansea

Willerby

Recent acquisitions

In 2014, arvato continued its expansion into integrated e-commerce services by acquiring major parts of the Netrada group, a leading e-commerce and logistics provider for the fashion industry.[17]

References

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External links

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