Delta TechOps

Delta TechOps
Industry	Aviation Maintenance, Repair and Overhaul
Founded	1929
Headquarters	Hartsfield-Jackson Atlanta International Airport
Key people	Richard H. Anderson (CEO, Delta Air Lines); Jack Arehart (President of MRO Services, Delta TechOps); Don Mitacek (Senior Vice President – Maintenance Operations, Delta TechOps)
Number of employees	9,600+
Parent	Delta Air Lines
Website	Delta TechOps

Delta TechOps is the maintenance, repair and overhaul (MRO) division of Delta Air Lines, and is headquartered at Hartsfield-Jackson International Airport (ATL) in Atlanta, Georgia.^[1] With more than 9,600 Technical Operations employees and 51 maintenance stations worldwide, Delta TechOps is a full-service maintenance provider for the more than 750 aircraft that make up the Delta Air Lines fleet.^[2] In addition to maintaining the Delta Air Lines fleet, Delta TechOps also provides MRO solutions and support to more than 150 third-party operators around the world, making it the largest airline MRO provider in North America and the third largest worldwide.^[3]

History

"Fly Delta Air Lines" marker at Delta and Delta TechOps' headquarters at Hartsfield-Jackson Atlanta International Airport

The original Delta Technical Operations Center Jet Base, later known as Technical Operations Center (TOC) 1, opened on June 21, 1960^[4] at Atlanta Municipal Airport (eventually renamed to Hartsfield-Jackson Atlanta International Airport). This facility covered 9 acres, employed 1,600 individuals and provided service exclusively to Delta Air Lines’ fleet of 79 aircraft, including 9 jets. In May 1968, Delta TechOps completed its first expansion, increasing the total space by 7 acres and adding another 1,700 employees, more than doubling the size of the division’s workforce.^[5] In 1973, Delta TechOps added another 20-acre hangar, known as TOC 2, increasing the total acreage to 36. By 1982, more additions were needed to accommodate the growing business, and TOC 1 was expanded by another 10 acres.^[6]

Up until this point, Delta TechOps had only performed maintenance, repairs and overhauls on Delta Air Lines’ own fleet, but in 1983, the division began offering these services to other airlines.^[7] Today, third party business accounts for 20-25% of the division’s workload.^[8] The most recent facility expansion, a four-story, 17-acre addition known as TOC 3, was completed in 1991, bringing the total size of the facilities at Hartsfield-Jackson to 63 acres.^[9]

Delta TechOps generated revenues of more than $310M in 2006^[10] and by 2009, this amount had reached the half-billion mark.^[11] In 2008, Delta TechOps received ISO 9001 certifications for its component maintenance shops.^[12] In 2009, Delta TechOps joined EPA's National Partnership for Environmental Priorities in committing to eliminate lead from machine shop operations and recycle 7,000 pounds of lead.^[13]

In 2011, Delta TechOps expanded its partnership with Skymark Airlines to provide advance exchange power-by-the-hour services for 25 CFM56-7B powered Boeing 737NG aircraft.^[14] Delta TechOps received ISO 9001 certification from the International Standards Organization for its engine maintenance and landing gear shops and is one of only a few airline maintenance, repair and overhaul service providers to achieve the certification.^[15] Delta TechOps invested in new MRO technology for engines to cut costs and boost revenue during 2012.^[16] In 2013, Delta TechOps and EmpowerMX signed an agreement to employ the cloud-based FleetCycle® MRO Manager product as the primary maintenance-execution tool in all of Delta TechOps airframe MRO facilities.^[17] In 2014, Delta TechOps expanded its maintenance providership with Hawaiian Airlines with an integrated component exchange and repair program for 12 Boeing 767 aircraft.^[18]

Training and Support

In addition to MRO services and support, Delta TechOps also provides third-party operators with technical training, engineering support and inventory management. Delta TechOps aviation maintenance technicians (AMT) make up the majority of the company’s instruction and education corps.^[19]

International Reach

Delta TechOps maintains a quick-response Disabled Aircraft Recovery Team (D.A.R.T.) which provides worldwide support.^[20] In recent years Delta TechOps has been recognized as an international industry leader in service flexibility, maintaining dispatch reliability greater than 97 percent fleetwide.^[21]^[22]

Specialties

Accessories, Actuators, Airframe, APU, Aviation Oxygen, Avionics, C S Ds, Cabin Compressors, Cylinders, Electric Generators, Electric Motors, Engine Accessories (Q E C), Engine Components, Fire Bottles, Fire Extinguishers, Flight Simulator Instruments, Flight Surfaces, Fuel Bladders, Generators, Hydraulics, In Flight Entertainment, Instruments, Landing Gear, Lavatories, Nose Cowls, Other Accessories, Oxygen Cylinders, Oxygen Masks, Passenger Service Units, Pneumatics, Power Plant, Restoration Repair, Starters, Thrust Reverses, Wheels & Brakes^[23]