Service excellence

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How to Become a Leader in Customer Experience | Driven to Delight - Joseph Michelli | The Michelli Experience Journey Map Design, Experience Illustration, Customer Experience Ideas, User Journey Map, Experience Mapping, Customer Experience Quotes, Persona Design, Omnichannel Customer Experience, Net Promoter Score

There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such was…

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Customer Service Excellence, Small Business Week, Customer Service Training, Feeling Unappreciated, Service Excellence, Workshop Plans, Business Workshop, Communication Techniques, Vision Board Photos

Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small business, there is, arguably, even more at stake. Here is a 10-point customer service guide that every small business can benefit from.

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