Elizabeth Stokoe

The London School of Economics, Psychological and Behavioural Science, Faculty Member

Loughborough University, Social Sciences, Faculty Member

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I study social interaction across a variety of everyday and institutional settings, using conversation analysis (CA). These settings include telephone inquiries across third, public and commercial organizations, commercial sales, hostage negotiation, interaction in medical and legal settings including doctor-patient and police-suspect/victim communication, and in SaaS technologies.

I have developed 'CARM' - the Conversation Analytic Role-play Method (www.carmtraining.org), as an alternative to the more traditional role-play approach to communication skills training. CARM is an ESRC Impact Case Study and I was awarded the Loughborough University Enterprise Award for social impact in April 2013. In 2017, working with A Dozen Eggs, I launched www.carmeggs.co.uk, working collaboratively on brand-design-language projects.

I was co-Editor of Gender and Language 2011-2014, and Associate Editor of British Journal of Social Psychology 2009-2013. I was also founding editor of Mediation Theory and Practice (2016-2019). I have been Associate Dean Research (2013-2018) and Associate Pro Vice-Chancellor [REF] (2019-2022) at Loughborough University. I was an industry fellow at Typeform (2018-19) and at Deployed (2021-22).

In addition to academic publishing, I am passionate about science communication, and have given talks at TED, New Scientist, Google, Microsoft, and The Royal Institution, and performed at Latitude and Cheltenham Science Festivals. My book, 'Talk: The Science of Conversation', was published by Little, Brown (in 2018) and I have a co-authored book on 'Crisis Talk' coming out later this year. My research and biography were featured on BBC Radio 4’s The Life Scientific. During the Covid-19 pandemic I participated in the Policing and Security sub-group of SAGE SPI-B and am a member of Independent SAGE behaviour group. I am a Wired Innovation Fellow and in 2021 was awarded Honorary Fellowship of the British Psychological Society.
Supervisors: Dr Eunice Fisher
Phone: +44(0)1509 223360
Address: Professor Elizabeth Stokoe
Department of Social Sciences
Loughborough University
Loughborough
LE11 3TU

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Sanna Vehviläinen

University of Eastern Finland

Aino Koivisto

University of Helsinki

Beth Richardson

Michelle O'Reilly

University of Leicester

Bogdana Huma

Vrije Universiteit Amsterdam

Katja Kurri

Ann Weatherall

Victoria University of Wellington

Amanda Tinker

University of Huddersfield

Liisa Voutilainen

University of Eastern Finland

Anssi Peräkylä

University of Helsinki

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An introduction to conversation analysis in social work research

Qualitative Social Work

Communication is at the heart of social work. As Baldock and Prior (1981) go on to highlight, it ... more Communication is at the heart of social work. As Baldock and Prior (1981) go on to highlight, it is through discussions and interactions that social work is done. To understand social work practice is to understand what is happening when social workers and clients meet; what is happening when they are 'talking to one another'. The aim of this special issue it to showcase the value and potential of conversation analysis to understand how the process, practice, and outcomes of social work are achieved through communication. For over fifty years, conversation analysts have built up a vast body of research findings about the systematic nature of social interaction and what constitutes effective communication, informing guidance and policy. From medicine to policing, and from education to service encounters, conversation analysts have made powerful interventions in shaping our understanding of how conversation works. In this special issue, we bring together fourteen articles from international researchers which examine different aspects of social work practice (e.g., relationship-building skills, decision-making, assessment, child protection) to demonstrate how conversation analysis can help us to understand, and inform, social work practice. The catalyst for this special issue was Dr David Wilkins, a social worker, lecturer and self-professed 'non conversation analyst' (although a convert now!). After seeing Prof Elizabeth Stokoe's TEDX talk on "the conversational racetrack" 1 , which brought conversation analysis (CA) to a completely different (and largely non-academic) audience, David contacted her to start a discussion about the insights CA might bring to social work. Between them, David and Liz brought together scholars they knew who were already working in CA and social work. David had a collection of recorded supervision sessions, which he had already examined using other methods (Wilkins et al., 2020). But in us, he found a group of enthusiastic potential collaborators to re-analyse his data using conversation analysis. From this initial meeting, we set up the Conversation Analysis and Social Work Network 2 as a group of academics specifically focused on using CA to examine interaction in social work and related settings. Four years, two online conferences and a pandemic later, we are

Elizabeth Stokoe

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