Poor customer service

Since 1911, March 8 has been celebrated as International Women's Day. In China and 14 other countries, people get the day off work; in Bosnia and Italy

Businesses Lose $75 Billion Due To Poor Customer Service || The numbers are out. NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than $75 billion a year. That’s up $13 billion since its last report in 2016. CEOs of companies large and small are recognizing the importance of delivering a better customer service experience. Some…

NLP swish technique

When you're a start-up with few employees and few customers, it's easy to stay on top of what customers want and what they're getting. But as you add more customers and employees, you add links to the customer service chain. That creates the potential for growth and the potential for poor service along the way. That'

Stock Image: Customer Support Service

For all corporations, digitization can be challenging because of several loopholes in their systems. Several problems, such as poor customer service and outdated security mechanisms, demand attention. Technological innovation has enabled fraudsters to use sophisticated techniques and exploit the systems for their benefit. In this way, it is difficult to ignore the rising fraud cases […] The post Video KYC Verification – Streamlining Customer Onboarding For Fraud Prevention appeared f

Read Activia's blog article with 7 creative ideas on how to motivate your customer service team and prevent employee burnout.

If you're fed up with high fees, low yields on savings, and poor customer service, then follow this advice from Consumer Reports on how to choose the right bank.

It’s not like companies purposely provide poor customer service. But they can’t seem to execute at a level that makes customers happy.

Some businesses still ignore the hidden costs of poor internal customer service