Resolving per "It works." comment in T348313#9235185. T347692: IDM uses shell account name for password reset form will remain open to track the issue that caused end-user confusion here.

It works.

I'm wondering if we're running into T347692 here.
@BamLifa, I see that your account has cn: BamLifa, uid: bam92. Could you go to https://idm.wikimedia.org/wikimedia/password/ and try to enter your uid instead of your cn?

@BamLifa: Please attach your two files listed in your last comment; currently nobody else can see them. See https://www.mediawiki.org/wiki/Phabricator/Help#Uploading_file_attachments - thanks.

It's what we are doing, but in vain.

In T348313#9231009, @BamLifa wrote:

Now you can click the "reset password" button. You reach here https://idm.wikimedia.org/wikimedia/password/. Enter your email and wait and wait and wait, the link never arrives.

That's the problem we have.

Thank you again for your time!

https://stackoverflow.com/questions/23840098/empty-reply-from-server-cant-connect-to-vagrant-vm-w-port-forwarding comes to my mind...

I end up on https://wikitech.wikimedia.org/wiki/Special:PasswordReset instead.

Yes, I did skip it because it's no longer possible to reset from there (see image below).

In T348313#9231009, @BamLifa wrote:

You reach here https://idm.wikimedia.org/wikimedia/password/

Thank you so much for answering me. Here're the steps :

Hi @BamLifa, please provide a list of clear steps to reproduce the situation (e.g. how and where someone tries to "reset" something), plus what exactly happens at which stage (full error messages, etc).
It also might be easier to join #wikimedia-tech on Libera IRC to debug this.

I assume that everything in this task is complete and demands no further action.

Hi Aklapper,

@Shahadusadik: Hi, is there more to do in this task, or can this be set to resolved? If there is more to do, which exact criteria would make this task resolved? Thanks in advance!

Assuming this is obsolete

I missed this session. Was it documented someehere?

@xSavitar: Is this still active / should this remain open? If so, who will review the five open patches?

The patch needs review ;). The only "improvement" it needs is a rebase at this point

In the past, AHT stepped in to support Trust & Safety with the time-sensitive matter of the Board Elections by providing help with SecurePoll. Unfortunately, at this time we can no longer support nor maintain SecurePoll. Per the Foundation leadership’s instructions, AHT is dedicating all of our time and energy to other critical efforts.