ANEXOS

0402 – Língua Inglesa: logística

1
Present Simple

1) Affirmative:
3ª pessoa do singular – acrescenta um – s
Ex: He runs (Ele corre) ; She sees (Ela vê) ; It (the dog) eats (Ele, o cão, come)
Paul runs (o Paulo corre) ; Alice sees (a Alice vê) ; the pen writes (a caneta escreve)
Verbos terminados em: sh – ch – x – ss – o ; acrescentam – es na 3ª pessoa do singular
Ex: He watches (Ele olha) ; She misses (Ela sente falta de) ; It (the dog) goes (Ele, o cão, vai)
Verbos terminados em: -y precedido de consoante, o –y passa a -i e acrescentam – es na 3ª
pessoa do singular
Ex: to worry (preocupar, preocupar-se) He worries (Ele preocupa-se)
Mas: to play (jogar, brincar, tocar) He plays (Ele joga)
2) Negative:

Usa-se sempre um auxiliar: do à excepção do verbo to be

Na 3ª pessoa do singular, como se acrescenta –s, usa-se does e o verbo principal NÃO leva –s,
ou seja, fica no bare infinitive
Ex: Affirmative: She likes the book. – Negative: She doesn’t like the book.
Sujeito + aux + not + verbo
I do not work = I don’t work
He does not work = He doesn’t work
to work (trabalhar) to be (ser, estar)

I do not work = I don’t work I am not

You do not work = you don’t work You are not = you aren’t
He does not work = he doesn’t work He is not = he isn’t
She does not work = she doesn’t work She is not = she isn’t
It does not work = it doesn’t work It is not = it isn’t
We do not work = we don’t work We are not = we aren’t
You do not work = you don’t work You are not = you aren’t
They do not work = they don’t work They are not = they aren’t

3) Interrogative:
Usa-se sempre um auxiliar: do à excepção do verbo to be
Na 3ª pessoa do singular, como se acrescenta –s, usa-se does e o verbo principal NÃO leva –s, ou
seja, fica no bare infinitive
Há inversão de sujeito to work (trabalhar) to be (ser, estar)
Aux + sujeito + verbo do I work ? am I ?
do you work ? are you ?
do I work ?
does he work ? is he ?
does he work ? does she work ? is she ?
does it work ? is it ?
do we work ? are we ?
do you work ? are you ?
do they work ? are they ?
2
Past Simple

1) Affirmative:
Os verbos regulares formam-se acrescentando –ed ; os que já terminam em –e, apenas
acrescentam -d
Ex: to work – he worked (trabalhar – ele trabalhou) ; to like - he liked (gostar – ele gostou)
3ª pessoa do singular NÃO acrescenta um – s
Ex: He ran (Ele correu) ; She saw (Ela viu) ; It (the dog) ate (Ele, o cão, comeu)
Verbos terminados em consoante, precedidos de vogal única, dobram a consoante ao juntar –ed
Ex: to stop (parar) – he stopped (ele parou) ; to travel (viajar) – he travelled (ele viajou)
Verbos terminados em: -y precedido de consoante, o –y passa a -i e acrescentam – ed em todas
as pessoas
Ex: to worry (preocupar, preocupar-se) He worried (Ele preocupou-se)
Mas: to play (jogar, brincar, tocar) He played (Ele jogou)
2) Negative:

Usa-se sempre um auxiliar: did à excepção do verbo to be

Como o auxiliar já está no passado, o verbo principal fica no infinitivo sem to

Ex: to go, went, gone – Affirmative: He went home. – Negative: He didn’t go home.
Sujeito + aux + not + verbo
I did not work = I didn’t work
He did not work = He didn’t work
to work (trabalhar) to be (ser, estar)

I did not work = I didn’t work I was not

You did not work = you didn’t work You were not = you weren’t
He did not work = he didn’t work He was not = he wasn’t
She did not work = she didn’t work She was not = she wasn’t
It did not work = it didn’t work It was not = it wasn’t
We did not work = we didn’t work We were not = we weren’t
You did not work = you didn’t work You were not = you weren’t
They did not work = they didn’t work They were not = they weren’t

3) Interrogative:
Usa-se sempre um auxiliar: did à excepção do verbo to be
Há inversão de sujeito to work (trabalhar) to be (ser, estar)
Aux + sujeito + verbo did I work ? was I ?
did you work ? were you ?
did I work ?
did he work ? was he ?
did he work ?
did she work ? was she ?
did it work ? was it ?
did we work ? were we ?
did you work ? were you ?
did they work ? were they ?
3
Present Continuous

1) Affirmative:
Sujeito + to be (Present Simple) + verbo principal + -ing
I am work ing = I am working
You are work ing = you are working
He is work ing = he is working
She is work ing = she is working
It is work ing = it is working
We are work ing = we are working
You are work ing = you are working
They are work ing = they are working

Verbos terminados em consoante precedida de vogal única, dobram a consoante

Ex: to run: I am running (eu estou correndo); to swim: I am swimming (eu estou nadando)
Verbos terminados em –e, perdem o –e e acrescentam –ing
Ex: to make (fazer) I am making (eu estou fazendo)

2) Negative:
Como o Present Continuous se forma usando o verbo to be, não se usa outro auxiliar

Sujeito + to be + not + verbo -ing

I am not working

to work (trabalhar)

I am not
You are not = you aren’t
He is not = he isn’t
She is not = she isn’t working
It is not = it isn’t
We are not = we aren’t
You are not = you aren’t
They are not = they aren’t

3) Interrogative:
Como o Present Continuous se forma usando o verbo to be, não se usa outro auxiliar

Há inversão de sujeito to work (trabalhar)

(o sujeito fica entre to be e o verbo principal) am I working ?
are you working ?
to be + sujeito + verbo -ing
is he working ?
am I working ? is she working ?
is it working ?
is he working ?
are we working ?
are you working ?
are they working?

4
Past Continuous
1) Affirmative:
Sujeito + to be (Past Simple) + verbo principal + -ing
I was work ing = I was working
You were work ing = you were working
He was work ing = he was working
She was work ing = she was working
It was work ing = it was working
We were work ing = we were working
You were work ing = you were working
They were work ing = they were working

Verbos terminados em consoante precedida de vogal única, dobram a consoante

Ex: to run: I was running (eu estava correndo); to swim: I was swimming (eu estava nadando)
Verbos terminados em –e, perdem o –e e acrescentam –ing
Ex: to make (fazer) I was making (eu estava fazendo)

2) Negative:
Como o Past Continuous se forma usando o verbo to be, não se usa outro auxiliar

Sujeito + to be + not + verbo -ing

I was not working

to work (trabalhar)

I was not = I wasn’t

You were not = you weren’t
He was not = he wasn’t
She was not = she wasn’t working
It was not = it wasn’t
We were not = we weren’t
You were not = you weren’t
They were not = they weren’t

3) Interrogative:
Como o Past Continuous se forma usando o verbo to be, não se usa outro auxiliar

Há inversão de sujeito to work (trabalhar)

(o sujeito fica entre to be e o verbo principal) was I working ?
were you working ?
to be + sujeito + verbo -ing
was he working ?
was I working ? was she working ?
was it working ?
were you working ?
were we working ?
were you working ?
were they working?
5
Present Perfect
1) Affirmative:
Sujeito + to have (Present Simple) + verbo principal(Past Participle)
I have work ed = I have worked
You have work ed = you have worked
He has work ed = he has worked
She has work ed = she has worked
It has work ed = it has worked
We have work ed = we have worked
You have work ed = you have worked
They have work ed = they have worked

2) Negative:
Como o Present Perfect se forma usando o verbo to have got, não se usa outro auxiliar
Sujeito + to be + not + verbo -ing
I have not worked = I haven’t worked
He has not worked = He hasn’t worked

3) Interrogative:
Como o Present Perfect se forma usando o verbo to have got, não se usa outro auxiliar
Há inversão de sujeito to work (trabalhar)
(o sujeito fica entre to have e o verbo principal) have I worked ?
have you worked ?
to have + sujeito + verbo
has he worked ?
have I worked ? has she worked ?
has it worked ?
has he worked ?
have we worked ?
have you worked ?
Past Perfect have they worked?

1) Affirmative:
Sujeito + to have (Past Simple) + verbo principal(Past Participle)
I had work ed = I had worked
You had work ed = you had worked
He had work ed = he had worked
She had work ed = she had worked
It had work ed = it had worked
We had work ed = we had worked
You had work ed = you had worked
They had work ed = they had worked

2) Negative:
O Past Perfect funciona da mesma forma que o Present Perfect, mas com o auxiliar (to have got) no Past Simple: - had

3) Interrogative:
O Past Perfect funciona da mesma forma que o Present Perfect, mas com o auxiliar (to have got) no Past Simple: - had

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Future Simple
1) Affirmative:

Sujeito + will + verbo principal (Infinive)

I will work = I’ll work
You will work = you’ll work
He will work = he’ll work
She will work = she’ll work
It will work = it’ll work
We will work = we’ll work
You will work = you’ll work
They will work = they’ll work

2) Negative:

Como o Future Simple se forma usando o auxiliar will, não se usa outro auxiliar (will+not= won’t)
Sujeito + will + not + verbo (infinitivo)
I will not work = I will not work (ou: I won’t work)
He will not work = He will not work (ou: He won’t work)

3) Interrogative:

Como o Future Simple se forma usando o auxiliar will, não se usa outro auxiliar

Há inversão de sujeito to work (trabalhar)

(o sujeito fica entre will e o verbo principal) will I work ?
will you work ?
will + sujeito + verbo
will he work ?
will I work ? will she work ?
will it work ?
will he work ?
will we work ?
will you work ?
will they work?

7
Conditional
1) Affirmative:

Sujeito + would + verbo principal (Infinive)

I would work = I’d work
You would work = you’d work
He would work = he’d work
She would work = she’d work
It would work = it’d work
We would work = we’d work
You would work = you’d work
They would work = they’d work

2) Negative:

Como o Conditional se forma usando o auxiliar would, não se usa outro auxiliar
Sujeito + would + not + verbo (infinitivo)
I would not work = I would not work (ou: I wouldn’t work)
He would not work = He would not work (ou: He wouldn’t work)

3) Interrogative:

Como o Conditional se forma usando o auxiliar would, não se usa outro auxiliar

Há inversão de sujeito to work (trabalhar)

(o sujeito fica entre would e o verbo principal) would I work ?
would you work ?
would + sujeito + verbo
would he work ?
would I work ? would she work ?
would it work ?
would he work ?
would we work ?
would you work ?
would they work?

8
 Present Simple

1) Put the verbs in brackets into the Present Simple:

a) Harry _____________ (run) to the shops.
b) He _______________ (send) lots of letters.
c) We ________________ (make) sandwiches for lunch.
d) Jean __________________ (begin) work at 6 o’clock.
e) They ________________ (go) swimming.

2) Change the following sentences into the negative:

a) I live in London. _________________________________________________________________
b) We go to school every day. ________________________________________________________
c) Helen wants to make a phone call. __________________________________________________

3) Change the following sentences into the interrogative:

a) John and Mark come back next week. ________________________________________________
b) You drink too much water. _________________________________________________________
c) Ellen comes here by bus. __________________________________________________________

 Past Simple

1) Put the verbs in brackets into the Past Simple:

a) This camera ___________________ (to work) very well.
b) She ___________________ (to sell) everything.
c) They _________________ (to pay) sixty pence.
d) They _________________ (to know) the way home.
e) Last year, Bill __________________ (to study) very hard.

2) Change the following sentences into the negative:

a) You drank too much water. ________________________________________________________
b) Sam was at home. _______________________________________________________________
c) Ellen came here by bus. ___________________________________________________________

3) Change the following sentences into the interrogative:

a) I lived in London. ________________________________________________________________
b) We went to school every day. ______________________________________________________
c) Helen wanted to make a phone call. _________________________________________________

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 Present Continuous

1) Put the verbs in brackets into the Present Continuous:

a) Jean _______________________ (to work) in the factory.
b) They ________________________ (to swim).
c) David _______________________ (to bring) his pet mouse to school.
d) Paula ______________________ (to give) sweets to her friends.
e) We _______________________ (to take) out dog for a walk.

2) Change the following sentences into the negative:

a) They are having breakfast. _________________________________________________________
b) John and Mark are coming back next week. ___________________________________________
c) You are drinking too much water. ___________________________________________________

3) Change the following sentences into the interrogative:

a) I am living in London. _____________________________________________________________
b) We are going to school every day. ___________________________________________________
c) Helen is making a phone call. ______________________________________________________

 Past Continuous

1) Put the verbs in brackets into the Past Continuous:

a) They ________________________ (to swim).
b) David _______________________ (to bring) his pet mouse to school.
c) Paula ______________________ (to give) sweets to her friends.
d) We _______________________ (to take) out the dog for a walk.
e) You ________________________ (to leave) the country.

2) Change the following sentences into the negative:

a) I was living in London. ____________________________________________________________
b) We were going to school that day. ___________________________________________________
c) Helen was making a phone call. _____________________________________________________

3) Change the following sentences into the interrogative:

a) John and Mark were coming back. ___________________________________________________
b) You were drinking too much water. __________________________________________________
c) Sam was taking his dog for a walk. __________________________________________________

10
 Present Perfect

1) Put the verbs in brackets into the Present Perfect:

a) Sam and Dave ________________________ (to eat) all the sandwiches.
b) Carlos _______________________ (to buy) a dog.
c) Maria and Helen ______________________ (to start) at a new school.
d) Frances _______________________ (to break) her cup.
e) I ________________________ (to lose) my umbrella.

2) Change the following sentences into the negative:

a) You have taken my dictionary. ______________________________________________________
b) Sam has lost his calculator. ________________________________________________________
c) Ellen has decided to study. ________________________________________________________

3) Change the following sentences into the interrogative:

a) We have finished our work here. ____________________________________________________
b) Helen has made a phone call. ______________________________________________________
c) They have left the building. ________________________________________________________

 Past Perfect

1) Put the verbs in brackets into the Past Perfect:

a) Harry ______________________ (to do) the housework.
b) Kate and Bill _______________________ (to find) a new flat.
c) Nick _____________________ (to write) book.
d) We _______________________ (to decide) to start jogging.
e) That man __________________________ (to be) here all morning.

2) Change the following sentences into the negative:

a) I had bought the book. ____________________________________________________________
b) We had finished our work there. ____________________________________________________
c) Helen had made a phone call. ______________________________________________________

3) Change the following sentences into the interrogative:

a) Helen had made a phone call. ______________________________________________________
b) They had left the building. _________________________________________________________
c) John and Mark had found your pen. __________________________________________________

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 Future Simple

1) Put the verbs in brackets into the Future Simple:

a) David _______________________ (to bring) his pet mouse to school.
b) Paula ______________________ (to give) sweets to her friends.
c) We _______________________ (to take) out the dog for a walk.
d) You ________________________ (to leave) the country.
e) This camera __________________________ (to work) very well.

2) Change the following sentences into the negative:

a) They will have breakfast. __________________________________________________________
b) John and Mark will come back. _____________________________________________________
c) You will drink too much water. ______________________________________________________

3) Change the following sentences into the interrogative:

a) I will live in London. ______________________________________________________________
b) We will go to school that day. _______________________________________________________
c) Helen will make a phone call. _______________________________________________________

 Conditional

1) Put the verbs in brackets into the Conditional:

a) Harry ______________________ (to run) to the shops.
b) He _______________________ (to send) lots of letters.
c) She _____________________ (to make) sandwiches for lunch.
d) We _______________________ (to take) out the dog for a walk.
e) You ________________________ (to leave) the country.

2) Change the following sentences into the negative:

a) You would drink too much water. ____________________________________________________
b) Sam would take his dog for a walk. __________________________________________________
c) Ellen would come home. __________________________________________________________

3) Change the following sentences into the interrogative:

a) Helen would make a phone call. ____________________________________________________
b) They would have breakfast. ________________________________________________________
c) Ellen would come home. __________________________________________________________

12
Extra - Exercises

1. Write “was” or “were” in the spaces:

Last weekend at half past eight in the morning, there ________ six children in the hotel.
Three of the children _________ boys and three _________ girls. Two children _______ in bed,
one child _______ in the disco, and one boy ________ in the restaurant. One of the boys _______
in the swimming pool and one of the girls _______ in the hotel shop. Tom ______ not in bed and he
________ not in the restaurant. Susanna _______ not in bed. Maria ______ not in the restaurant and
Lisa _______ not in the hotel shop. Juan and Philip _______ not in bed and Philip ________ not in
the swimming pool or the disco.

2. Complete using the Simple Past tense:

Yesterday, John _________________ (to come) to school, but he _______________ (to

forget) to bring his English book. He ________________ (to leave) it at home, on his desk. When
he ________________ (to be) riding back to school, he _______________ (to fall) from his bicycle
and ________________ (to get) hurt. Someone _________________ (to give) him a glass of water
and he __________________ (to drink) it, but he still _______________ (not to be)) very well, so
he _________________ (to go) to the local hospital and they ______________ (to take) care of
him. The nurses in the hospital _________________ (to phone) his mother and _______________
(to tell) her everything. She immediately _________________ (to cry) a lot, but then they
_______________ (to say) that it _________________ (to be) not serious and she
________________ (to stop) crying. After the hospital, John _______________ (to go) to school,
where he _________________ (to meet) his friends. They _________________ (to be) worried
because they __________________ (to know) he had had an accident. When they
___________________ (to see) that he ________________ (to be) fine, they ______________ (to
cheer) him, _________________ (to sing) and ______________ (to cry).

13
3. Change into the Past tense.
3.1. He gets up late.
3.2. I do not know the way.
3.3. She puts a hat on.
3.4. I give lessons.
3.5. They pay sixty pence.
3.6. He chooses a hot drink.
3.7. They feel sad, don’t they?
3.8. Do they know what happens?
3.9. Doesn’t he get all he wants?
3.10. They know how old they are.
3.11. You don’t like him, do you?
3.12. I’m sure you don’t.
3.13. They spend a long time there.
3.14. She sells everything, doesn’t she?
4. Complete with the Simple Past or the Present Simple.

4.1. He __________________ (to work) hard yesterday.

4.2. He __________________ (not to work) on Saturdays.
4.3. Jane ______________________ (to talk) to a friend at the moment.
4.4. Elvis Presley ____________________ (to love) music and dancing.
4.5. He ______________________ (not to like) his job.
4.6. His sister usually _____________________ (to stand) behind him.
4.7. I ____________________ (to type) the letter an hour ago.
4.8. The postman ___________(to come) every day.
4.9. Last year, Bill __________________ (to study) very hard.
4.10. It __________________ (to rain) last night
4.11. I __________________ (to go) home at five o’clock.
4.12. I ____________________ (to visit) John every Saturday
4.13. We ______________________ (not make) any noise last night.
4.14. We ____________________ (to leave) right now.
4.15. They ____________________ (to have) dinner in the dinning-room.
4.16. You _________________ (to wait) for the bus for ten minutes.

14
Conversation: I Need a Ticket to Osaka. Traveler Activity Sheet

A= Airline Ticketing Agent B=Traveler

You are a traveler who needs a ticket. You will
A: Welcome to Nappon Airlines. How may I help you?
receive a role card from your teacher. Try to find the
B: I need a ticket to Osaka, Japan?
airline with a ticket that best suits your role.

A: We have three flights to Osaka weekly: Monday,

Wednesday, and Friday. The flights on Monday and Friday are
direct and the one on Wednesday has a stopover in Tokyo. Direct/ Departure Arrival Price
When were you thinking of flying to Osaka? Airline Flight Days Stopover Time Time
Monday Direct
B: I would prefer Wednesday.
Nappon Wednesday Stopover 11:20 AM 6:40 $877.00
A: Will this be round trip or one way? Friday Direct PM

B: Round trip returning the following Monday.

A: How would you like to fly? Economy? Business? Or first

class?

B: Business, please.

A: And will anyone be traveling with you?

B: No. I’m traveling alone.

A: OK, please give me a minute while I check price and

availability. Oh! Good! There are several seats still available.
The flight departs at 11:20 AM and arrives in Osaka at 6:40 PM
local time. The price is $877.00. Shall I book it for you?

B: Not yet. I have a few more places to check and then I’ll get
back to you.

15
 Ticketing Agent Activity
Conversation: I Need a Ticket to Osaka. Sheet
A= Airline Ticketing Agent B=Traveler
You are a ticketing agent for an airline.
A: Welcome to Nappon Airlines. How may I help you? Potential customers will see you about
purchasing tickets. Find out what kind of tickets
B: I need a ticket to Osaka, Japan? they want and give them the information that
they ask for.
A: We have three flights to Osaka weekly: Monday, Wednesday, and
Friday. The flights on Monday and Friday are direct and the one on Economy/
Wednesday has a stopover in Tokyo. When were you thinking of City Travel Date Roundtrip/ Business/ Companions
flying to Osaka? One Way 1st Class
Roundtrip
B: I would prefer Wednesday. Osaka Wednesday Returning business none
following Monday
A: Will this be round trip or one way?

B: Round trip returning the following Monday.

A: How would you like to fly? Economy? Business? Or first class?

B: Business, please.

A: And will anyone be traveling with you?

B: No. I’m traveling alone.

A: OK, please give me a minute while I check price and availability.

Good! There are several seats still available. The flight departs at
11:20 AM and arrives in Osaka at 6:40 PM local time. The price is
$877.00. Shall I book it for you?

B: Not yet. I have a few more places to check and then I’ll get back
to you.

16
Sample Conversation

Receptionist: Good morning. May I help you?

Guest: Yes, do you have any vacancies?
Receptionist: Yes, certainly, Mr….eeh?
Guest: Smith. John Smith.
Receptionist: What kind of room would you like, Mr Smith?
Guest: We would like a double room with a child’s bed, if it’s possible.
Receptionist: It's not a problem. How long will you be staying?
Guest: One week. We will leave next Sunday.
Receptionist: OK. I’ll need an ID (Identification Document), please.
Guest: Here you are.
Receptionist: Here is your key and your ID. Room 212. It’s on the second floor, at the end of the
corridor.
Guest: How do we get to our room from here?
Receptionist: Oh, sorry. You may take the elevator at your right or the stairs on the other side of the
lobby.
Guest: Thank you very much.
Receptionist: Is there anything else I can do for you?
Guest: Yes, we would like to have a snack and then visit the Park Museum…
Receptionist: Complimentary breakfast is served in the lobby between 8 and 10 am. You are invite to
taste our specialties. The dining room is on the main floor at the end of the hall. Lunch
is served between 12 and 3 pm and dinner between 6 and 10 pm. You may also use our
main bar next to the swimming-pool.
To visit Park Museum, you may buy your tickets here at the hotel. If you buy them here
you’ll benefit of a 20% discount.
Guest: And how do I get to the Museum?
Receptionist: The Museum is within walking distance. When you get out of the hotel, turn right into
Oxford Street. Take the second turning on the left. It is next to Saint Paul’s Church.
Guest: Thank you very much.
Receptionist: Your welcome. Just call the front desk if you need anything. Have a nice stay.

17
Are there any vacancies?
__________________________________________________________________________________
Did Mr. Smith want a single room?
__________________________________________________________________________________
Was he alone?
__________________________________________________________________________________
How long will they stay?
__________________________________________________________________________________
What did the receptionist need?
__________________________________________________________________________________
Where is room 212?
__________________________________________________________________________________
What could they take to get there?
__________________________________________________________________________________
What did Mr. Smith’s family want to do after checking in?
__________________________________________________________________________________
When is breakfast served?
__________________________________________________________________________________
Where is it served?
__________________________________________________________________________________
Is the dining room on the top floor?
__________________________________________________________________________________
Is lunch served after 3 pm?
__________________________________________________________________________________
May they use the main bar?
__________________________________________________________________________________
Will they benefit of a 20% discount?
__________________________________________________________________________________
Is the Museum within walking distance?
__________________________________________________________________________________
Should they turn left when they get out of the hotel?
__________________________________________________________________________________
What turning should they take?
__________________________________________________________________________________
Where should they call if they need anything?
__________________________________________________________________________________

18
Sample Conversation

Receptionist: Hi there. Are you checking out now?

Guest: Yes, sorry. I know we're a few minutes late.
Receptionist: That's no problem. It's always really busy at check out time anyway.
Guest: Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?
Guest: The room was great. The beds were really comfortable, and we weren't expecting our
own fridge.
Receptionist: I'm glad you liked it.
Guest: The kids were disappointed that the pool wasn't open this morning, though.
Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest: Well we had a nice swim last night anyhow.
Receptionist: Will you be putting this on your credit card?
Guest: No. I'll pay cash.
Receptionist: OK. So the total comes to $123.67, including tax.
Guest: I thought it was $115 even. That's what they said yesterday when we checked in.
Receptionist: Yes, but there is an extra room charge on your bill.
Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you for your
room keys.

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The travel agent is asking Mr Clarke for more information. Write the questions in the correct
places.

Which airport would you like to leave from?

Where would you like to go?
What kind of accommodation would you like?
Do you want to go economy class or business class?
What kind of price did you have in mind?
What time of day would you like to travel?
Will you need travel insurance?
Would you like a standard room or a deluxe room?

Travel agent:__________________________________________________________________

Mr Clark: Oh, up to about $700, I think

Travel agent:__________________________________________________________________

Mr Clarke: yes, please.

Travel agent:__________________________________________________________________

Mr Clarke: yes, we’d like to see Washington and New York?

Travel agent:__________________________________________________________________

Mr Clark: we’d like to stay in good hotels, please.

Travel agent:__________________________________________________________________

Mr Clarke: Standard will be OK

Travel agent:__________________________________________________________________

Mr Clarke: From Birmingham, please.

Travel agent:__________________________________________________________________

Mr Clarke: Not too early in the morning. About midday would be good.

Travel agent:__________________________________________________________________

Mr Clarke: Oh, what’s the difference in price?

Travel agent: Well, let me have a look..

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A) Read the dialogue and complete the booking form.

Travel agent: Good morning. Can I help you?

Customer: Yes, we’d like to book a holiday in New York, please.

Travel agent: How long do you want to go for?

Customer: A week

Travel agent: I see. When do you want to go?

Customer: On 6th July

Travel agent: And how many people will there be?

Customer: Two

Travel agent: How do you wish to travel, by air or by coach, or do you want to take the train?

Customer: Oh, by plane, I think.

Travel agent: Could I just have your name, please?

Customer: Yes, it’s Mr. Clarke.

Travel agent: Right, well, let me just look at the computer.

Holiday Booking Form

Name: ________________________________________
Destination: ______________________________________
Number of days: ____________________________________
Number of people: _____________________________________
Date of departure: ____________________________________
Travel: ___________________________________________

B) Use the information in the text. Complete the summary.

Mr......................would like to...........................………............................for..................................

on……………....................... There will be .........................……………and they want to travel
.......................……….......

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In a Motel / Hotel
Getting a Room for the Night

A. Good evening. Can I help you?

B. Yes, please. I'd like a room for the night.

A. Would you like a single room, or a double room?

B. A single room, please. How much is the room?

A. It's $55 per night.

B. Can I pay by credit card?

A. Certainly. We take Visa, Master Card and American Express. Could you fill in this form, please?
B. Do you need my passport number? No, just an address and your signature.

A. (fills out the form) Here you are.

B. Here's your key. Your room number is 212.

A. Thank you.
B. Thank you. If you need anything, dial 0 for the reception area. Have a good stay!

Key Vocabulary
Can I help you
I'd like a room
single, double room
Can I pay by credit card?
fill in this form
passport number
room number
reception

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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At the Airport
Checking In

A. Good morning. Can I have your ticket, please?

B. Here you are.

A. Thank you. Would you like smoking or non-smoking?

B. Non-smoking, please.

A. Would you like a window or an aisle seat?

B. An aisle seat, please.

A. Do you have any baggage?

B. Yes, this suitcase and this carry-on bag.

A. Here's your boarding pass. Have a nice flight.

B. Thank you.

Passport Control

A. Good morning. Can I see your passport?

B. Here you are.

A. Thank you very much. Are you a tourist or on business?

B. I'm a tourist.

A. That's fine. Have a pleasant stay.

B. Thank you.

Key Vocabulary
Can I have your ticket?
smoking, non-smoking
window, aisle seat
baggage, suitcase, carry-on bag
boarding pass
flight
Can I see your passport?
tourist, business

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

23
Telephone English - Important Phrases

There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an
example dialogue: Here are the most common:

Operator: Hello, Frank and Brothers, How can I help you?

Peter: This is Peter Jackson. Can I have extension 3421?

Operator: Certainly, hold on a minute, I'll put you through...

Frank: Bob Peterson's office, Frank speaking.

Peter: This is Peter Jackson calling, is Bob in?

Frank: I'm afraid he's out at the moment. Can I take a message?

Peter: Yes, Could you ask him to call me at 873 938 244. I need to talk to him about the Nuovo line, it's

urgent.

Frank: Could you repeat the number please?

Peter: Yes, that's 873 938 244, and this is Peter Jackson.

Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.

Peter: Thanks, bye.

Frank: Bye.

As you can see, the language is rather informal and there are some important differences to everyday
English. Look at the chart below for key language and phrases used in telephone English:
Introducing yourself
This is Ken.
Ken speaking

Asking who is on the telephone

Excuse me, who is this?
Can I ask who is calling, please?

Asking for Someone

Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?

How to reply when someone is not available

I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?

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