Shipping and return policies for rithmus

Shipping Info

Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.

Delivery times, quality of delivery services, point of delivery and costs will be different for each type of transport.

We will usually dispatch a product the same week after receiving an order. However, any delivery dates we provide to you are an estimate. Time is not of the essence. There are several possible reasons that dispatch may suffer some delays, such as temporary unavailability of stock and prior confirmation with the customer.

Transport times may be affected by extraordinary incidents with the transporter and difficulties delivering the products. Occasionally our delivery to you may be affected by an event outside our control. See clause 28 for our responsibilities when this happens.

We are not responsible for any delays caused by the transit agency, but we will replace any order that has been damaged or lost by such agency in reasonable time.

This clause only applies if you are a consumer:
(a) We will contact you with an estimated delivery date, which will be within 5-8 days after the date of the Dispatch Confirmation (“Delivery Deadline”).
(b) If we miss the Delivery Deadline for any products then you may cancel your order straight away if any of the following apply:
(i) we have refused to deliver the product;
(ii) delivery within the Delivery Deadline was essential (taking into account all the relevant circumstances); or
(iii) you told us before we accepted your order that delivery within the Delivery Deadline was essential.
(c) If we miss the Delivery Deadline and you do not wish to cancel your order straight away, or do not have the right to do so under this clause, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
(d) If you do choose to cancel your order for late delivery under this clause, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay half the costs of this. After you cancel your order we will refund any reasonable sums you have paid to us for the cancelled products and their delivery.

Please note that there are restrictions on some products for certain international delivery destinations, so please carefully review the information provided to you in respect of such destinations before ordering products.

If you order products from our Website for delivery to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Return Policy

For every product you buy on our website we want you to be satisfied and therefore this is the exchange or return policy we offer you:

30 DAYS TO MAKE AN EXCHANGE OR RETURN REQUEST.

If you need an exchange or return, contact us and we will let you know how to proceed.

In case you do not want a change of product, by law, you are entitled to receive a refund of the product price.

The refund will be made via the same payment method that was used for your initial purchase.