Refund policy

ALL ORDERS ARE FINAL SALE. Unless a mistake was made by us, such as wrong item or sizing, only then the customer is subjected to exchange for the right product that was ordered. Please contact us with the issue in mind within 5 days of receiving the product. 

Please review our size chart that is available on the slides of each product or reach out to our customer service, through email or through chat, on the website for more info or questions! 

Once we have shipped your items, the shipping carrier is responsible for any lost or damaged packages. We will only be able to refund orders if we have received the package back. In cases, we can attempt to reship the items to the customer, with additional charge of shipping if the service is requested. 

Note to international customers!

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry. We make every effort to ensure a quick and smooth delivery, but do not take responsibility for any delays or extra fees which may be applied via customs and duty offices in the receiving country. Please ensure you are informed on what these could be on your purchase. 

Please email us at romanticblueshop@gmail.com or message us through the chat feature for any questions!