Refund policy

RETURNS

NEW self serve returns: To seek approval for a return you can do so from your account via this link:

https://shopify.com/62036115629/account

We have no doubt you will love your new jewelry upon first look. However, if there is any issue with your order please contact us via our contact form or reach out to hello@runeandlight.com so that we can help!

Returns are accepted for exchange or refund. Please contact me within 7 days of the delivery date to initiate a return and ship items back within 14 days of the delivery date. 

Return for Refund: If you would like to return your order for a refund, please contact me within 7 days of order receipt and ship items back within 14 days to receive a refund. You must reach out to hello@runeandlight.com to seek approval for a return. A $5 flat rate return shipping label will be provided (For orders within the US only). Original shipping costs are non-refundable. 

*Returns are for UNUSED/UNWORN jewelry only

* For returns of handmade-to-order pieces, a 10% restocking fee will apply. This will be deducted for the refund for the time and labor put into creating the piece.

* Earrings are not eligible for returns due to sanitary reason. No exceptions. 

* Custom & personalized pieces such as initial / zodiac or any stamped jewelry are FINAL SALE 

* Site-wide sale/ clearance items are FINAL SALE

*Please be sure to read individual listing details as certain rings are not eligible for return due to the labor that goes into creating the ring. (You may return for resizing if needed)

 Please note: in order to exchange or return your jewelry, it must be returned in its new, unused/unworn condition.

*Returns for International Orders are the buyers responsibility. We cannot provide return shipping labels for orders outside the continental US. 

RESIZING

Exchanges for resizing: If you ordered the incorrect size in a necklace, bracelet, or ring - please reach out via our contact tab or email hello@runeandlight.com to request an exchange or resize. 

*For handmade rings, a small resize fee may apply.