Front desk agent

Got a problem with your hotel room that needs to be resolved? Follow this advice from a former hotel front-desk manager and you’ll have the issue straightened out in no time.

Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests. Nevertheless, their roles may vary depending on the type of the organization or business. For instance, the tasks of a […]

Meet Lorenzo, one of our friendly Mobile Marriott front desk agents here to make your stay easy.

Front Desk Agents with black vests and coordinating scarf and tie

Hotel Secrets From Behind The Front Desk - Neatorama

Service always comes with a smile at #FSBeirut. Meet Nader Kabbara, front desk agent. What’s the favorite part of his job? “I love having the pleasure to welcome guests and assist them from the moment they arrive at our property until their departure day". #MeetTheTeamMonday #FourSeasonsBeirut ( Photo by: @davegershman) #frontdesk #fsbeirut #fourseasons #suitandtie #beirut #jacket #emilerassam #uniforms #sartorial #style #hotel #hotels #ootd #totallook

With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover at the front desk. Turnover everywhere in the hotel staff is a major challenge in tight labor markets most hotels operate within, however it seems to especially be an issue at the front desk. Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and…

Imagine yourself going on vacation in some faraway land.You get off the plane at the airport and find your way to a hotel.You walk in the door, and who's the first person to greet and welcome you with a friendly smile?Yes, that would be the hotel receptionist, one of the first people you

hotelier front desk office work life

Hologram technology enables hotels to increase efficiency while maintaining a personal touch. Hotels can quickly answer questions and provide guests with information directly from a life like hologram. Incorporating hologram technology helps to complete tasks normally performed by hotel staff, such as recording guest information, verifying identity and taking payments, leading to a more efficient check-in experience.