Refund policy

RETURN POLICY

We offer returns in the form of store credit only. Items must be returned in their original, unused, unwashed condition within 14 days from the day you received your item. Jewelry, accessories, undergarments and home items are FINAL SALE and not eligible for return. Items purchased at a discount of 30% off or greater are FINAL SALE and not eligible for exchange or return.  Shoes must be returned in their original box and that box must be placed inside another box to keep the original box in good condition.

If you receive an item that seems to be damaged, you must email us at orders@therodeorose.com within 3 days of receiving the item.

Shipping fees, duties and taxes are non-refundable.

What items are not eligible for return?

  • Jewelry
  • Accessories— excluding handbags
  • Items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)
  • Gift cards are non-returnable and non-refundable
  • If you return a final sale item, there will be a shipping & handling fee of $20 invoiced to the email address on file. This fee covers the cost of returning the final sale item to you. If this return fee isn't paid within 5 business days, we reserve the right to donate your item. 

How does store credit work?

  • Store credits will be processed within 10 business days after we receive your return and will be sent via email. 
  • Store credit cannot be transferred to another person or account.
  • Online Store Credit is valid online only.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

I think my item might be damaged or defective, what can I do?

Because you are important to us, we strive for our merchandise to be free of manufacturing defects. In the unlikely and unfortunate event that you have received a damaged/defective item, please email us at orders@therodeorose.com within 3 days of receipt a picture of the damage, as well as your name and order details so that we can promptly remedy the situation. 

Exchanges
Exchanges must take place within 7 days of purchase.  If the fit is not correct notify us at orders@therodeorose.com and you will receive a return label.  After the item is received at our shop the correct product or new size will be mailed.