Privacy policy
Privacy Policy
TSE & Cashmere House, Inc. and its affiliates (“TSE” or “we” or “our” or “us”) are committed to respecting your privacy. This Privacy Policy is a part of the Terms of Use and describes the types of information collected by us, what we do with it and with whom we share it. It is your responsibility to review this Privacy Policy carefully, especially before providing any personal information to or through the TSE website (currently located at www.tsecashmere.com) (the “Website”).
Please note that the headings contained in this Privacy Policy are inserted for convenience of reference only and shall not in any way define or affect the meaning, construction, or scope of any of the provisions contained in this Privacy Policy.
Mobile Terms of Service
The TSE Cashmere mobile message service (the "Service") is operated by TSE Cashmere (“TSE Cashmere”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to TSE Cashmere’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TSE Cashmere through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TSE Cashmere. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18888575356 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TSE Cashmere mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18888575356 or email customerservice@tsecashmere.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see below.
Information We Collect
Information we collect about you includes, without limitation, your full name, address, telephone number, email address, when you register for an account (My Account) and/or sign up as an “insider” (e.g., “TSE Insider”) through the Website, and other information, such as other personal and financial information you provide in connection with your order and purchase of products via the Website, including without limitation information you provide in connection with setting your preferences, identifying your interests, using customer service, taking a survey, responding to a questionnaire, or other submissions through the Website. A telephone number is required when placing a domestic or international order.
How Information We Collect is Used
The information collected by us may be combined with other information collected about you and/or other users of, or visitors to, the Website, and may be used and disclosed in a number of ways by us, to help us improve the Website, serve our customers, and partner with others. Such uses include, without limitation, the following:
- To provide you with, or otherwise respond to your requests for, information, customer service, and/or products;
- Send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
- To provide you with information about new features, events, products or services, including but not limited to contests, sweepstakes and surveys, and other special offers and marketing programs, which may include information about partner companies or other programs any of us or them are involved with;
- To enhance our guests’ and users’ experiences with the Website;
- To analyze guest and user behaviors and trends;
- To conduct research, investigations, and analysis, and to otherwise measure the effectiveness of our online and offline activities and efforts and to develop products, services, and marketing programs; and
- To coordinate activities and communications with others.
Unless we have your permission, we do not sell or rent to third parties any of the personal information that you provide to us through the Website or authorize any of our suppliers to sell or rent any such personal information, and we do not authorize any of our suppliers to make independent use of your personal information for their own purposes, including but not limited to direct marketing. However, non-personal information, such as aggregated information about guests, users, and your activities and submissions utilizing the Website and/or purchasing products or services, participating in surveys, or otherwise providing information to us may be freely utilized by us and/or our affiliates and suppliers. To the extent, you provide information directly to others (e.g., via Linked Sites), we do not have access to or control the use of such information.
Site Usage Information
Like most websites, the Website also gathers traffic patterns, site usage information and other aggregated data in order to evaluate our guests’ and users' preferences and the effectiveness of the Website. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about guests and users of the Website with third parties, and we may allow third parties to collect aggregate data through the Website and/or supplier sites accessible from or through the Website.
The Website may use cookies to enhance the browsing and usage experience on the website. “Cookies” are small files or records that are placed on your computer's hard drive (by us or a third-party provider of ours) to collect information about your activities on the Website. The information captured about your activities on the Website will make it possible for us (a) to speed navigation and provide you with custom-tailored content; (b) to remember the information you gave to us so you don't have to re-enter it each time you visit the Website; (c) to monitor the effectiveness of certain of our materials and content; (d) to monitor a total number of visitors, pages viewed, and banners served on the Website, and (e) enforce restrictions applicable to the Website. If you refuse cookies, your experience on the Website may be affected — for example, you may not be able to utilize all of the functions on the Website.
Contests/Sweepstakes
On occasion, we may conduct or sponsor contests/sweepstakes with the opportunity to win prizes. Each contest/sweepstakes has its own terms and conditions (“Official Contest/Sweepstakes Rules”). As part of entering a contest or sweepstakes online through the Website or through a third-party provider site, certain personally identifiable information (including but not limited to name, address, phone number, etc.) may be required. This information will be used as described in the applicable Official Contest/Sweepstakes Rules.
Protecting Our Community
The law may require that we and our suppliers share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants or other like orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we and our suppliers reserve the right to use and disclose your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and/or violations of the Terms of Use for the Website as permitted by law.
Children's Privacy
We do not knowingly collect any personally identifiable information from children under the age of thirteen (13) years. The Website is directed to persons who are at least thirteen (13) years of age, and you must be at least 18 years of age to register with the Website and/or order products. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information through any point of contact, we ask to be contacted at 3001 South Croddy Way, Santa Ana, CA 92704 or via customerservice@tsecashmere.com and we will use commercially reasonable efforts to delete the information about the child referenced from our files.
Changes in Our Privacy Policy
We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing information, without prior notice to you. Be sure to check this page periodically for updates.
Changing Your Information
Moved? Changed e-mail addresses? If so, please update or verify your personal information in your profile. Upon request, TSE will remove your personal information from our active database as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting, and other valid legal or business reasons. Please note that we do not remove your historical usage information. If you wish TSE to remove your personal information, please email customerservice@tsecashmere.com or in writing to TSE & Cashmere House, Inc. at 3001 South Croddy Way, Santa Ana, CA 92704.
Governing Law
TSE (and/or its suppliers) controls and operates the Website in the United States of America. Our online privacy practices are governed by the laws of the United States and the state of California, which may differ from privacy laws in your state or home country. By submitting your personal information to the Website, you consent to the transfer of your personal information to and within the United States and to any other country and its use and disclosure in accordance with U.S. federal and California law and with this Privacy Policy.
Language
This English-language Privacy Policy is TSE’s official statement of its online privacy practices. In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document controls.
GDPR Compliance
European Union (and some European Economic Area) residents & United Kingdom residents may have additional rights under the General Data Protection Regulation (GDPR). These rights may include the rights to revoke consent to data collection in certain circumstances, to view personal data and access an overview of how it is being processed, to obtain a portable copy of stored data, to have personal information erased under some circumstances, and to file complaints. For more information or to exercise your rights under the GDPR, please contact us at the contact information below.
For More Information
If you have any questions regarding our Privacy Policy, please contact us by sending an email to customerservice@tsecashmere.com or writing to us at TSE Cashmere House, Inc., 3001 South Croddy Way, Santa Ana, CA 92704.