1. I am a continuing student, do I need to register?

   Yes, until you have officially completed your studies and for graduate studies until you get leave to supplicate. If you have paid your maximum fee liability you can still register and will not be...

2. I cannot log-in to Student Self Service to register?

   Do you have too many browser windows open? Close a few and try again. Make sure you are using the  student log-in route not the staff one. Are you accessing via Safari on a mobile device?...

3. I am a current student on a study abroad year, do I still need to register?

4. I am a new student and I do not have my single-sign on details from IT Services yet?

   You need to have met your conditions (academic and financial) and have returned your contract before you get your log-in. Please note there is usually a delay of a few days between the Card Office /...

5. I am a continuing student and my year of study says ‘Year 4’ but I am in my fifth year of study, can you change this?

   The year of study relates to fee status rather than year of study, so if you reached your maximum fee liability period in Year 4 the year will not change.

6. How do I answer ‘who pays the majority of your University tuition fees’?

   You may find the following codes helpful: 05- paid by a university / college / departmental award 05- Clarendon scholarship 01- self funded, or paid by parents 31 - fees paid by NHS bursary for...

7. I'm trying to use Student Self Service and am getting an error message?

   The Record in Table HZ_TABLE_PRT_PARTT_USES CANNOT BE LOCKED AS IT HAS BEEN UPDATED BY ANOTHER USER   or    YOU CANNOT UPDATE COLUMN LOCATION_OD - Usually...

8. I cannot remember my password or log-in details?

   If you are new student, please contact IT Services using the  request form . If you are a current student, you may remember your username but not your password. You can reset your password...