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At Unite Custom, we understand the importance of your order arriving on time for your event. We offer free standard turnaround time and will never accept an order unless we are 100% certain we can meet your deadline. The total delivery time is calculated as the Order Processing Time plus the Delivery Time. Rest assured, we provide Free Shipping on All Orders.
ORDER PROCESSING:- Orders are processed and shipped within 5-12 business days from the date of placing the order.
- Please note that orders placed on holidays and weekends will be processed on the following business day.
- Delivery estimates are usually 1-2 weeks. However, please keep in mind that shipping times are only estimates and cannot be guaranteed.
- In the UK, domestic shipments are handled by Royal Mail.
- For deliveries to the European Union, DHL and FedEx are commonly used couriers.
- In the United States, USPS and FedEx are typically used for shipments.
- If you need any assistance with your order, please feel free to reach out. Unfortunately, we won't be able to make changes to your order after it has been shipped.
- Before finalizing your order, kindly review and ensure that you have provided the correct mailing address. We cannot be held responsible for non-delivery due to address errors. If an order is returned due to an incorrect address, we will refund the original order amount (excluding the shipping fee) and request that you resubmit your order.
- Our base of operations is located in the United Kingdom, and all orders are shipped from London. Shipping times are dependent on the chosen shipping method, package size, and delivery location.
- Shipping charges for your order will be calculated and displayed during the checkout process.
- Please be aware that we are not accountable for any transit time delays. Transit times are provided by the carrier and may vary, particularly during peak seasons.
- Shipping time does not include the day you place your order or the processing time. Weekends are not considered transit days for any of the shipping methods listed below.
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Please be aware that your order may be subject to import duties, taxes (including VAT), or other fees imposed once the shipment reaches your destination country. As the customer, these charges are your responsibility, and we are not liable for them.
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Once we send items to the carrier, we cannot be held responsible for lost or stolen packages. If you have concerns about this, we recommend purchasing insurance for your order.
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If you have any further questions or need assistance, please don't hesitate to contact us at support@unitecustom.com.