The Intersection of the Homeless and College Students

Running head: REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS The Intersection of the Homeless and College Students Program Development: Revive Empathy Awareness on Campus for the Homeless (REACH) Project Alyaa Al-Maadeed, Ashley Woodard, Belinda Escalante & Megan McDermott Arizona State University 1 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 Table of Contents Problem Analysis ...........................................................................................................................2 Nature of the Problem ..................................................................................................................3 The Target Population..................................................................................................................8 Rationale of Action ....................................................................................................................10 Framework of Intervention: Program Hypothesis .....................................................................13 REACH Program Goals And Objectives...................................................................................14 Program Goals Statement ..........................................................................................................14 Program Objectives....................................................................................................................15 Activities ....................................................................................................................................17 Program Design............................................................................................................................18 Program Elements ......................................................................................................................19 Client Flowcharts and Narrative Charts .....................................................................................34 REACH Program Planning: Monitoring, Evaluation, and MIS .............................................43 Program Evaluations ..................................................................................................................43 Forms .........................................................................................................................................48 Evaluation Design ......................................................................................................................65 Program Budget ...........................................................................................................................67 Budget Summary .......................................................................................................................67 References .....................................................................................................................................74 Appendices ....................................................................................................................................78 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 3 Executive Summary Revive Empathy Awareness on Campus for the Homeless known as REACH is an innovative program that creates a safe and unique space between students and individuals who are homeless. The use of commercial and public land has brought these two diverse populations to the intersection where one has meet the other (informally). Our intention is to know who the person is and meet them formally to begin a dialogue and create a community that includes individuals who are homeless. ASU Downtown students are just like anyone else who finds themselves living a busy life bustling from one place to another. Yet even so it’s impossible to not encounter (being approached) or see someone struggling, sleeping under a tree, or sitting on a bench all day long while moving along with your day. While it may be natural for some to give the individuals who are homeless a second thought others may not. REACH creates a safe and comfortable space through a three part series program. The program is designed to create a base understanding of the issue, cause(s), and resources (social services) available in the immediate Downtown Area. The goal at hand is to bring two separate worlds and create an interplay of exchanges, where both learning from one another. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 4 Problem Analysis: The Intersection of the Homeless and College Students Urban poverty has become more prevalent in bigger cities after many people have been faced with economic challenges. Arizona State University (ASU) Downtown community of students and staff are not an exception. They are faced daily of what may at one time had been the working poor or mentally ill who are now homeless. Many people live or congregate around the ASU Downtown campus and its surrounding areas. Students struggle with fear for their safety and not knowing how to address the issue. Currently, the university does not provide any known best practices in how to understand the homelessness problem. Through simple observation it’s evident that students avoid, ignore and choose to have the homeless be invisible as they dodge them as if to address or make eye contact would cause uneasiness. Whether it is seeing people laying/sleeping on the lawn areas located at the Civic Space Park, or those who stand outside of the various eatery places like Subway asking for spare change or using the bathroom, the discomfort for the students is evident. This awkwardness is not unique to incoming first-year students it is relevant to all students (transfer/current/in person or online), friends, family members, and community members who visit the ASU Downtown Campus. It is also something that can not be escaped, whether students commute by taking the Valley Metro’s light rail or drive to campus, students are bound to encounter someone that might be considered homeless. ASU Downtown opened its doors on August 21, 2006, with the intention of being of preparing students while being part of a larger community. Local law enforcement has indicated that the homeless population in the immediate ASU downtown area is not dangerous. The Phoenix police have stated that only a “small handful are violent and are known by law enforcement” (Muir, p.7, 2011) Nonetheless staff and students have commented and complained that individuals smell bad and they are made to feel REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 5 uncomfortable and even afraid. There is some irony because many of the students who attend the ASU Downtown campus are pursuing programs in social work and nursing and are being trained to work with disadvantaged populations (Muir, p.7, 2011). Nature of the Problem Causes and Statistics According to the Phoenix Rescue Mission, one out of every 184 Arizonans is homeless, and an estimate of 2,500 individual is unsheltered (PRM, 2017). The Arizona Indicators, A Project Managed by Morrison Institute for Public Policy explains, “A person is considered homeless who lacks a fixed, regular, and adequate night-time residence” (Homeless Population, 2010). The causes of homelessness in Phoenix metropolitan area specifically, and Maricopa county in general can vary based on the demographic population; causes such as, unemployment, drug or alcohol abuse, mental illness, disability related or not related to military service, domestic violence, or felony record. To successfully analyze the total number of homeless individuals in Phoenix, the Maricopa Association of Governments (MAG) for example, engages in a Point-in-Time (PIT) Homeless Count. Recruited surveyors either approach homeless individuals on the streets, or gather data from shelters on a specific day in January of every year. As claimed by the 2017 PIT count, nearly “5,605 individuals are homeless, where 3,546 are sheltered and 2,059 are not sheltered” (MAG, 2017). To get a sense of the potential demographics the inventory report count that was taken on January 23, 2017, will be reflected on. MAG reporting aggregates the data together for Phoenix, Mesa, Maricopa County Regional on sheltered (emergency and transitional) and unsheltered (homeless). For this purpose, the unsheltered population will be discussed. The data indicates the that by gender (adults with children) “1,089 females, 711 males, and 0 transgendered individuals REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 6 that are homeless. The two main race categories are white at 950, Black or African at 632” (Maricopa Association of Governments, pp. 2-3, 2017). With much more detailed information on chronically ill and veterans to name a few. The Local Environment As homelessness in the Phoenix area has always been a concern, there is now a spotlight on it due to the close proximity to the ASU Downtown Phoenix campus. The Phoenix Civic Space Park in particular, which is located on the ASU Downtown Phoenix campus has become common grounds to which the homeless population spends their time. The park was nominated for a national urban excellence award, which proves that the park was created to be a safe and enjoyable place for everyone in the Downtown Phoenix area. Although this might be true, the students at ASU express their discomfort with their encounters with the homeless population in this area. A former student at ASU explained while addressing the uncomfortability of the student’s interaction with the homeless population, “One proceeded to sing to me Guns N Roses Paradise City at the top of his lungs just belting it out” (Torre, 2013). Stories like this are more frequent than not. The coexistence of ASU students and the homeless population are only going to increase as the city continues to enhance its urban culture. Community Engagement An interview was conducted by the Downtown Voices Coalition with an ASU liaison, Malissa Geer, addressed the Civic Space Park and the concern with the lack of knowledge provided to ASU students regarding the homeless population that frequent in this area. Geer explained, “I had one parent say to me, ‘My daughter saw a homeless person. What are you going to do about it?”’ he said. “The fact is, this is a benign population. If you ask them why they’re here, they say, ‘Because I feel safe’” (Downtown Voices Coalition). Geer also continued REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 7 to explain that students need to understand diversity, “The rich social fabric is necessary learning experience for students to learn that safety does not equal homogeneity,” she said. “To learn that safety is not just ‘these people look like me”” (Downtown Voices Coalition). Year after year students cycle through ASU, yet the stigma of the homeless population has remained the same. The Role of The University ASU takes pride in their Downtown Phoenix location, claiming “A professional, fastpaced downtown environment provides a multitude of academic and professional connections for students” (Arizona State University Downtown Phoenix campus, 2017). The university was “ranked No. 1 among the “Most Innovative Schools”” (Arizona State University Downtown Phoenix campus, 2017). Although this all might be accurate, ASU could do a better job at integrating its Downtown Phoenix students within this community that has a large number of homeless individuals. In this growing urban city, it is important to help support the homeless population by increasing their self-determination, while providing an outstanding education for the students and ensuring their comfort and safety. The Role of The City While the city of Phoenix carries out with the ongoing establishment of outreach, temporary or permanent services for the homeless population, such as Central Arizona Shelter Services (CASS), Mercy Maricopa, Arizona Veterans Stand Down, Arizona Coalition To End Homelessness; the issue ceases to be resolved. There was one program that stood out amongst all services and agencies, which is based on the concept of outreach. By the end of 2016, Downtown Phoenix Incorporated (DPI) established a Homeless Outreach Program (dtphx, 2017); the purpose of this program integrated within two broad and important aspects to Downtown Phoenix, tourism and social services. DPI was able to recruit individuals who they call REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 8 Ambassadors; their responsibilities were geared towards making people happy. “365 days a year to help — whether that means making a lunch recommendation, assisting the homeless, walking you to your car or simply offering helpful directions to get you where you need to go” (dtphx, 2017). The program established a great reputation and gained public view as the Ambassadors uniquely wear orange vests and big smiles that are distinctive enough to be noticed. DPI restricted this program to a 90-square block that outlines downtown phoenix core (dtphx, 2017). With the collaboration of private and public sectors within that area, Ambassadors provide outreach services to the homeless population by guiding them to agencies or services they are mostly in need for; such as mental health clinics, shelters, healthcare organizations, or even job assistant services. The list of agencies they have collaborated with is large enough to the point where this program is not only used by individuals, but also agencies. Services Located on Campus As for the programs and services provided by Arizona State University to the homeless population around ASU Downtown Phoenix campus, students and professors have been organizing and implementing projects throughout the years that were derived to meet the homeless population’s basic needs. One project that was successful to meet the health needs of the homeless population is called Student Health Outreach for Wellness (SHOW). “SHOW is a student-run, interdisciplinary team of volunteers from Arizona’s three state universities: Arizona State University, Northern Arizona University and the University of Arizona. Its mission is to provide holistic, client-centered health care for the homeless and underserved and operates in collaboration with the ASU Foundation” (Terrill, 2016). REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 9 Another project was implemented is called Humanity, it started in 2014 with outreach Saturday drives by the ASU professor Neal Lester, the project grew as the number of volunteers increased (Terrill, 2016). “Such service reminds everyone that homelessness is a circumstance and not an identity” (Lester, 2016). The reason why such projects stand out between many other projects implemented at the university, is because the idea behind them is to meet the basic simple needs of the homeless population, remind people not to take them for granted, and introduce an environment where volunteers from students and faculty can engage with homeless individuals and create social interaction. The Target Population We are targeting two vastly different populations to create sustainable bridge building change between the homeless and the ASU Downtown student body. The homeless population consists of diverse individuals such as the vulnerable and chronically homeless (disabling medical, mental or addictive condition), single adults, veterans, families with children, victims of domestic violence, unaccompanied youth and children, and the aging (Arizona Department of Economic Security, 2016). The PIT Homeless Count indicates that Phoenix has the “largest concentration of unsheltered (homeless) population at 1,508 in 2017 versus 1,235 in 2016 individuals” (Maricopa Association of Governments, p. 9, 2017). The inventory report count that was taken on January 23, 2017, will be reflected on. MAG reporting aggregates the data together for Phoenix, Mesa, Maricopa County Regional on sheltered (emergency and transitional) and unsheltered (homeless). For this purpose, the unsheltered population will be discussed. The data indicates the that by gender (adults with children) “1,089 females, 711 males, and 0 transgendered individuals that are homeless. The two main race categories are white at 950, Black or African at 632” (Maricopa Association of REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 10 Governments, pp. 2-3, 2017). With much more detailed information on chronically ill and veterans to name a few. The ASU Downtown student is a vastly different group which equals “11,737 in 2016,” (Arizona State University, 2017). In comparison to the 85 individuals who are homeless in the same immediate geographic area. The number of ASU Downtown related individuals is further compounded by the aggregation of both the students and 1,846 employees that include regular and full-time” (Arizona State University, 2017) this population alone totals 13,583 individuals connected to one campus. While the homeless population is significant in the urban areas specifically Maricopa and Pima county we are focusing on a specific geographic radius that is dense with homeless and student ratio. Our target population is those that live or frequent the immediate vicinity surrounding ASU that includes both public and private organizations and businesses. The geographic area that we are focusing on is 1st Avenue to 3 rd Street (west and east) and Fillmore Street to Van Buren Street (north and south). This area includes the City of Phoenix (Ed Pastor Post Office, Civic Space Park, and the Central Station Transit Station), Valley Youth Theater, ASU and the following areas/buildings Taylor Place, Cronkite, University Center, the Beus Center for Law and Society and the Nursing and Health Innovation Buildings. Three significant businesses to the southern region of our area include the Westin Hotel, Freeport McMoRan and the Downtown Technology Exchange business. Since this is a downtown area, and it is a mixed residential, commercial area for business, and organizations it creates a saturation of people that the homeless may ask for help or encounter. The numbers are significant in student's, public transportation users, business people, travelers and those who are homeless. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 11 We are hoping to address and make an impact on how a portion of the 11,737 Downtown ASU students understand the homeless population issue. This is a great opportunity to apply theories and concepts we are learning in the classroom to real life issues. We can decrease students discomfort and provide the necessary tools to address the issue mindfully. This beginning may spark a bigger interest and sustainable way to address homelessness. We may not be able to end homelessness, but as students, we can begin to create change. While ASU has been a part of addressing the issue a cohesive and concise message is not being delivered to all students as there are significant stigma and misunderstanding modeled by student behavior. The public service concept motivates many people who are coming to school at ASU Downtown specifically to the College of Nursing and Health Innovation, Sandra Day O'Connor School of College of Law, and the College of Public Service and Community Solutions. According, to James Perry and Lois Recascino Wise in their article “The Motivational Bases of Public Service” in the context of public service means the need that an individual “feels some compulsion to eliminate” (Perry & Wise, 1990) a social issue. Many of the students who are coming to ASU identify as public servants, and we believe that by invoking their sense of empathy we can help reduce the collective stigma around homeless people. By our behavior, we will model and expose others who may not identify as public servants since not everyone is motivated by the same things. In summary, we are recruiting students, staff, faculty, community members, city and business representatives to help us create our narrative shift around this population. And most importantly through shared knowledge provide guidance and assistance to students. By doing so students will be better prepared and informed when they do encounter a homeless person and will instead of judging understand the full-scope of the situation. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 12 Rationale for Action One might argue that the reduced safety rate within the targeted geographic area is due to the number of existing homeless population around Downtown Phoenix ASU campus. In order to determine the accuracy of this assumption, data of crime in that area must be analyzed to determine if homeless individuals are in fact related to the crimes occurring in that geographic area, which is impossible given that Phoenix PD and ASU PD do not offer such facts when investigating violent crimes. A counter assumption can express that there is in fact no correlation between crime and homelessness rates; students still attend to their classes on a regular basis, and workers attend to their jobs despite what the prior crime tools mentioned. In the light of the local data found in the nature of problem and target population based on the selected geographic area, the proposed goal of this program is to decrease the tension that students feel with the existence of homeless individuals around campus. The reason why this program should be developed and given a attention is not to create an environment where people accept to live with the issue of homelessness, but to connect homeless individuals to the services they need; also to decrease the stigma that homeless individuals feel with being surrounded by college students, increase sense of community engagement and support, and to bridge the gap of communication between the student population and the homeless population. Stakeholders Consideration When considering the rationale for implementing this program, it is important to consider the stakeholders involved. Arizona State University officials and city of Phoenix officials would be the key stakeholders because the program would impact them greatly and support from them would be needed for the program’s implementation. The ASU charter discusses the importance of the University “assuming fundamental responsibility for the economic, social, cultural and REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 13 overall health of the communities it serves” (Arizona State University, 2017). ASU therefore has an obligation to equip students to change their communities for the better; implementing a program that would eliminate the stigma surrounding homelessness would do just that. If ASU students are able to understand the homeless and the stigma surrounding their viewpoint, then they can also develop empathy for them and be moved to do something about the problem. Related Stigmas In an article called “Empathy and Attitudes: Can Feeling for a Member of a Stigmatized Group Improve Feelings Towards the Group?” researchers conducted an experiment that consisted of undergraduate psychology students watching a video of a homeless man sharing his story or current circumstances and empathy responses were manipulated by some participants being asked to imagine themselves in the homeless man’s situation or being him (Batson et al., 1996). The results found that the students who imagined themselves in the homeless man’s situation led to more positive attitudes towards the homeless in general (Batson et al., 1996). Then in an article from the Center for Empathy in International Affairs, Danielle Goldstone discusses how applied empathy is the secret to systemic social change (Goldstone, 2016). Empathy involves perspective taking of others outside ourselves and it “enables us to act in constructive ways because it gives us insight into the range of human dynamics at play in any given situation” (Goldstone, 2016). Danielle uses real life examples of how using empathy empowers people to best understand and solve the problem (Goldstone, 2016). Her most relevant example to the proposed program was of a doctor named Vera Cordeiro, who started an organization at a government hospital that addressed the needs of the children getting readmitted into the hospital because of poor living conditions at home (Goldstone, 2016). Dr. Cordeiro used applied empathy to create an organization that addressed all the needs of the children suffering: REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 14 food assistance access, transportation vouchers and counseling services for patients and family members (Goldstone, 2016). The holistic approach, along with family and staff connections, provided extremely positive outcomes- the results being “significant improvement in child health, as well as a significant reduction in hospital costs and days of hospitalization” (Goldstone, 2016). Applied empathy is critical for significant social change. Framework for Intervention: Program Hypothesis Because it is an estimated 1 out of every 184 Arizonans are homeless and the stigma and discomfort of downtown ASU students is so evident, a solution should address the friction between the populations- eliminating the barriers between them and better preparing the students to thoroughly understand the future populations they will serve. The proposed program predicts that if the REACH program provides an environment where ASU students can learn about homelessness, then ASU students will engage with individuals who are homeless more often. Also, if the REACH program staff raises awareness for ASU students and the homeless population, then there will be a measurable increase of knowledge of local services available to individuals that are homeless. Not to mention, if ASU students engage in an activity with individuals that are homeless, there will be an increase in empathy. Lastly, if ASU students participate in the REACH donation drive by donating items or volunteering, then there will be an increase of physical needs being met for individuals that are homeless in the downtown Phoenix area. Problem Analysis Summary The REACH program will accomplish these tasks by hosting 3 events at downtown ASU. The first event will train ASU students about homelessness and how to best interact and connect with an individual that is homeless. The 2nd event will allow those ASU students who were REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 15 trained to pair up with an individual that is homeless as they engage in an activity of exploring different booths of local services and agencies available to them. The final event will be a donation drive for ASU students to donate at the end of the semester to individuals that are homeless. To make sure that the REACH program completes and achieves the desired results, it is vital to establish the program’s goals and objectives. REACH Program Goal and Objectives Separation and disengagement are evident to any observer witnessing interactions between Arizona State University students and the homeless individuals in Downtown Phoenix campus and its surrounding perimeters. The reason why REACH “Revive Empathy Awareness on Campus for the Homeless” is selected as a program title, is because it aims to bridge the gap between these students and the homeless population and to emphasize on making change in empathy levels through the activities. The program’s mission is to engage with the homeless population, while learning more about the local social services available around Phoenix Downtown campus and create opportunities to volunteer and meet the basic needs of the homeless on the streets through student donations. By hosting 3 events each semester where primary data is collected- a training event to measure students’ awareness regarding homelessness, an awareness event where homeless individuals and students recruited are given an environment to interact, learn about the local social services while measuring the level of empathy change, lastly a donation outreach at the end of the semester- the desired results are: to increase students resource awareness to social services and the issue of homelessness, increase communication skills and empathy related to the Downtown Phoenix homeless population. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 16 Program Goals Statement Provide an environment where ASU students can learn about homelessness and engage individuals who are homeless. Raise awareness in the student and homeless populations regarding the local social services to increase community support. Increase level of empathy in the student population towards individuals that are homeless and further research on student engagement with that population by establishing an easy access database at ASU downtown Phoenix camps. Program Objectives Ultimate objectives (Final) 1. Within one semester, 30 total students and 30 total homeless individuals will show an increased level of communication and will have better knowledge regarding the local social services. 2. By engaging/communicating with the REACH team for one semester, at least 30 students will better engage the homeless population. 3. Within one semester, 30 homeless individuals will have an opportunity to be linked to social service agencies in Downtown Phoenix. 4. Within one semester, there will be less unmet basic needs in the homeless population residing around ASU Downtown Phoenix campus. 5. Within one year of initiating the REACH program at ASU, a database that tracks student level of empathy and knowledge regarding homelessness will be developed. Outcome Objectives (Intermediate) 1.1 By participating in REACH events for one semester, 30 students will know how to engage the homeless individuals and guide them to local social services. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 17 1.2 By participating in the REACH Awareness event, at least 85% of homeless individual participants will know how to utilize local services when they need it. 2.1 Through participating in the REACH program for one semester, 90% student will show better communication skills with the homeless population. 2.2 Within one semester, 30 students will show an increased level of empathy as they learn about homelessness through the direct contact with a homeless individual. 3.1 By participating in the REACH Awareness event, at least 70% of homeless individuals will be linked to at least one local social service. 4.1 By initiating the REACH Out event at the end of the spring semester, at least 30 homeless individuals will receive 5 donated items. 5.1 By starting the REACH program at ASU, a database that will track students’ empathy towards the homeless population will be developed within one semester. Process Objectives 1.1.1 The REACH Awareness event will provide a safe space for students and the homeless population to communicate. 1.2.1 The REACH Awareness event will have 15 different local agencies that will introduce their services. 2.1.1 The Ambassador Training will increase level of awareness in students regarding homelessness, and teach successful approaches of engagement with the homeless. 2.2.1 The program will measure empathy changes in students by utilizing before and after surveys 3.1.1 The REACH Awareness event will have 15 different local agencies that will introduce their services. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 18 4.1.1 Through the REACH Out event, volunteers and the ambassadors will develop a list of basic donations and have a one day donation drive that serves the homeless individuals around campus. 5.1.1 REACH team will analyze and save results of all utilized surveys to develop a database that will track: college students’ empathy, students’ level of awareness regarding homelessness, and homeless awareness to the local social services. Activities 1. REACH Ambassador Training The training is designed to evaluate to what level students are aware of the homelessness as an issue affecting the local environment. It will also measure their level of readiness to communicate with individuals that are homeless. The training will serve up to 30 ASU Downtown student and includes: learning about the general causes and issues affecting individuals who are homelessness and a short experiential activity interacting with this population. Then moving into a short debrief where students are able to reflect on their experiences. The intention is to begin creating a foundation for students to increase their current level of exposure and understand how to do so in a safe and comfortable environment. 2. REACH Awareness Event At the beginning of each semester, the awareness event will be advertised for as the main REACH program event. This is the only event where students and individuals that are homeless will be able to engage formally on a meal. Volunteers that will sign-up for this event after the training is over will be paired up with individuals that are homeless. The event’s goal is to serve up to 30 pairs total, as well as having 15 different representatives from local social agencies. Pairs will have the opportunity to engage on a meal, and be introduced to key representatives REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 19 from the community such as a policeman, politician, a Dean or director from the school, and a REACH team representative. After lunch and presentation, pairs will visit together 15 different booths around the room, to learn more about the local social services. 3. REACH Out Event This event which will take place almost at the end of each semester will focus on serving the homeless population by interacting with the ASU Downtown Phoenix campus in general. The REACH team and Ambassadors will accept basic need donations from the larger ASU population, and handout the items to the individuals who are homeless around the ASU Downtown campus. Items that are requested include: food, clothes, shoes, backpacks, gift certificates, and toiletries. Summary of Goals The REACH program will consist of 3 different events that will take place each semester. The program aims to provide a safe environment for students and individuals that are homeless to interact. This engagement is designed to raise awareness regarding local social services, increase level of empathy in students, and meet basic needs of the homeless by donations. In the next section, the program design will be explained in details, as to how the events will look like, what are the demographics of clients that will be selected and how they will take place at each event. Most importantly, explaining narratively how much time each event will take place to assure effectiveness of the program. Program Design The REACH program is designed to bring together both homeless individuals around the ASU Downtown campus and the university's students, faculty/staff, and community. This section covers the intention and path of what REACH plans to implement to be a successful project. In REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 20 order to serve the homeless population, as well as the student population, project tasks are assigned based on background and knowledge. While section two provided an anticipation of the stakeholders, the program elements section provides further description regarding stakeholders, participants, and the services provided by them, which leads to REACH project outputs. Program Elements 1. Inputs Variable Example Purpose Questions to be Considered Client Related Variables Eligibility Homelessness To ensure that we are serving homeless individuals in the immediate ASU Downtown area. Where are you currently staying/sleeping at? Location/cross streets? Demographic/descriptive Age, Gender, Marital variables Status, Employment To record various variables that could be helpful later in connecting the homeless individuals with necessary resources. Ensures that we have the right agencies present at our outreach event. What demographic variables are prevalent? How are we determining success in addressing the problems that the homeless individuals we are serving? Problem/Need To help understand who the homeless individuals are? To determine how we can effectively address multiple needs that may arise. To track if any one variable is more significant than What brought these individuals to their current situation of being homeless? Have they had success before with any of their needs? What seems to have worked for an individual in the Homeless condition; • Chronic • Domestic Violence • Disability Legal • Divorce • Immigration • Re-entry • Criminal REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 21 History Employment Health Care Transportation Clothing Food Hygiene Needs others. This could help with future outreach events. past in relation to the problem at hand? Strengths Friends Family Significant other To understand their support system and network. What does this person bring to your life through their friendship and companionship? How does that make you feel? Variable Example Purpose Questions to be Considered Volunteer Related Variables Volunteers REACH Ambassadors (students) To provide an opportunity to the ASU community at large to give back to the homeless population. What has been the interest from the various volunteer groups? Has there been any shift in perspectives (empathy) from any of the groups? Demographic/descriptive Age, Employment variables To identify variables that could be helpful later on. What demographic variables are prevalent? Education/ Employer To record the variables related to their educational, employment and volunteer experiences. Which students/staff/faculty are getting involved with volunteering? What organizations are contributing their time and resources? Student Level • Undergraduate, Graduate, PhD College • School • Degree major • Non-degree seekers REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 22 Organization/Employer Volunteer work Variable Example Purpose Questions to be Considered Physical Resources Material resources Food, toiletries, backpack, clothing, bus and light rail passes To collect data on what type of immediate resources can cause improvement. What resources help improve dignity, self worth, and aid in improvement? What resources do not? Facilities Classroom or Meeting Room To host an outreach events in order to connect different community organizations and their resources to those who may benefit. Did the event help increase resource knowledge to the organizations that are close by? Equipment Mobile Shower To collect data on equipment usage that may help affect the homeless individuals? Does the ability to use showers contribute in accessing resources? 2. Throughputs Process Variable Procedure Purpose To eliminate the social barriers between ASU students and the homeless population that reside around ASU Downtown Phoenix campus, while providing an hands on opportunity for both populations to gain knowledge about services offered to the homeless population in a selected area. 1 Service definition This program is designed to create a comfortable environment for students and the homeless population around Arizona State University - Downtown Phoenix Campus, by providing three REACH events. The REACH events aim to create an empathetic community that works together, helps each other, and communicates with one another. 2 Service Recruit students to be ambassadors To ensure both populations gain REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 3 Tasks of REACH team, Needs assessment of homeless population, Host training for REACH Ambassadors, evaluating the knowledge of individuals that are homeless and students regarding resources available in the selected area for the homeless population, evaluating students level of empathy, increasing both populations level of awareness regarding resources available in the selected area for the homeless population, providing assortment of gifts to all program participants, supporting individuals that are homeless by providing hygiene and nutritional needs, collect personal items for homeless population, donate personal items to homeless population, evaluate REACH program to determine success of program the same knowledge regarding the services provided, and ensure that all homeless individuals’ are linked to agencies and organizations that can meet their needs. Also, to provide individuals that are homeless with personal items donated by students. To provide student participants the opportunity to gain communication skills and increase their level of comfort interacting with the homeless population surrounding the campus, while also increasing their level of knowledge of resources available to homeless population. Method of intervention Interventions will be concluded by verbal communication through needs assessment, written surveys, facilitated in person student ambassador training, students will have hands on activity to implement training received, communication and engagement with individuals that are homeless, providing education to increase individuals that are homeless with knowledge of resources available to them, communication and interaction between individuals who are homeless and students to increase comfortability, students will be collecting and distributing personal items to homeless population To ensure participants are in equal level of knowledge regarding agencies and organizations, while also ensuring that both populations obtain an equal opportunity to socialize and communicate... 23 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 24 Service definition: This program is designed to create a comfortable environment for students and the homeless population around Arizona State University - Downtown Phoenix Campus, by providing three REACH events. The REACH events aim to create an empathetic community that works together, helps each other, and communicates with one another. 3. Outputs A. REACH Ambassador Training Process Variable Procedure Purpose 1 Event Advertisement There will be 4 leaders of REACH team that will be leading event advertisement, a total of 40 hours of event advertisement. A number of students will know about the training and sign up to attend 2 Ambassador Training: Intake and Orientation A total of 4 facilitators will be dedicating 1 hour each with a total of 4 hours to sign up students, complete a survey, and educate them about homelessness. Participants are guided through a pre survey to measure level of comfort and previous knowledge 3 REACH Out Activity Half an hour will be given by 4 facilitators to help student initiate and engage with individuals that are homeless. Total of 2 hours. Participants will have a hands on experience to see their level of comfort when engaging individuals that are homeless 4 Debrief Half an hour will be given to this The purpose is to analyse step by 4 facilitators, total of 2 how participants did, express hours. how it felt, and transition them to recruitment of the next event 5 Ambassador Exit Survey Half an hour will be given by 2 facilitators to have participants complete an exit survey. 1 hour total. To measure changes in participants’ level of comfort when communicating with individuals that are homeless. 6 Ambassador Half an hour will be given by 2 Participants signing up will REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS Recruitment / Task sign up facilitators to have participants be prepared for the next sign up for the REACH event by providing more Awareness event and sign-up for detailed information. their tasks. 1 hour total. B. REACH Awareness Event Process Variable Procedure Purpose 1 Event Advertisement There will be 4 leaders of REACH team that will be leading event advertisement. 15 REACH student ambassadors will have 40 interactions with individuals that are homeless. The 4 leaders will secure 20 stakeholders to attend events (example: City of Phoenix representative, ASU PD representative, 15 local social service organization representatives). A number of organizations and agencies will know about the event details 2 Homeless engagement One day prior to the event, the 4 leaders of REACH, along with the 30 student ambassadors will engage with 40 individuals that are homeless invite to event. REACH team will be able to identify the needs and problems of homeless population. Homeless individuals will know about event details 3 REACH Awareness event signup Signup will be a total of one REACH team will engage with hour with 3 student ambassadors both populations to complete in charge of the sign in table. A pre-surveys and assign seats. total of 30 students and 30 individuals that are homeless will be signed in during this time. 4 REACH Awareness event Meet and Eat The Meet and Eat will be a total of 1 hour. There will be a total of 30 homeless individuals and 30 students. There will also be a total of 20 volunteers and stakeholders in attendance. At the Meet and Eat, students and homeless individuals will have the opportunity to sit and eat with one another, share stories, and break the silence between the two populations. They will be paired up during 25 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 26 this time to move forward through the next event together. 5 REACH Awareness event Guide and Provide This section of the event will be 2 hours long. We will have 15 representatives from different agencies around the selected area. 30 homeless individuals, 30 students, and 20 volunteers and stakeholders. Homeless individuals and students remain in their pairs and proceed to each table (service rep.) and learn together about services provided for the homeless population within the geographic area 6 REACH Awareness event Gift Finally The gift finally will be 1 hour long, will have 30 homeless individuals, 30 students, and 20 volunteers and stakeholders. During this part of the event there will be a raffle taking place that allow the participants the opportunity to win items that will meet some basic needs. For example, some raffle items for the homeless population will consist of blankets, food gift cards, bus and light rail passes. For students there will be book store gift cards, food gift cards, and school supplies. Upon completing an exit survey, both the homeless individuals and the students will receive a small gift basket that has a few items in it such as a toothbrush, toothpaste, and snacks for the homeless population, and for the student’s pens, ASU lanyard. Each gift basket will also contain a thank you note from the REACH team. This will be a positive and fun way to complete the event. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 27 C. REACH Out Event: Process Variable Procedure Purpose 1 Event Advertisement 8 volunteers give 10 hours within one month to advertise Students and a number of organizations and agencies will know about the event details 2 REACH Out Event- donation sorting 10 volunteers will give 2 hours to accept and assort donations and then 1 hour for lunch Students collect and sort donations for homeless basic needs at the end of the semester to the homeless population residing around campus 3 REACH Out Event- item distribution The same 10 volunteers will distributing basic needs to homeless individuals for 2 hours and then clean up for one hour REACH to the homeless population and provide them with basic needs such as food and clothing, with the help of students 4. Outcomes 1. Intermediate Outcomes A. Increase students confidence of communication skills with individuals that are homeless. B. Increase resource awareness for the homeless population surrounding the ASU downtown campus. C. Increase resource awareness for ASU students pertaining to the homeless Population. D. Increase empathy among ASU students for individuals that are homeless. E. Increase in physical needs being met when individuals that are homeless receive donated items from ASU students after the donation drive. F. Changes in empathy will be tracked and documented in database. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 28 2. Long-term outcomes A. In one semester at least 30 students will have engaged with individuals that are homeless. B. In one semester at least 20 students will show an increase in knowledge of surrounding services in Phoenix. C. In one semester at least 30 individuals that are homeless will show an increase in knowledge of services available to them in the surrounding area of downtown Phoenix. D. Within one semester at least 20 students will show an increase in empathy towards individuals that are homeless. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 29 Client Flowcharts and Narrative Charts 1. Ambassador Training Process Variable Procedure Document 1 Start of Semester / Training is advertised for students, instructors Training and faculty at ASU Phoenix downtown Advertisement campus. Flyers 2 Ambassador Training Day On the day of the event, REACH team hosts training on campus. ASU room 3 Intake Survey (9-9:30AM) Participants are asked to fill-out a pre survey to know background, level of knowledge, and level of comfort to communicate with individuals that are homeless. Ambassador pre-training forms 4 Orientation REACH team talks about homelessness and Presentation REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 30 (9:30-10AM) why it happens, what are the affects of it on the larger community, summarize the needs assessment results, and introduce successful interaction techniques to participants. 5 REACH Out Activity (10-10:30AM) Participants will be guided by the facilitators in an outdoor activity, to interact with an individual who is homeless. 6 Break (10:30-11AM) Participants will take a short break to exchange their experiences. 7 Debrief (11-11:30AM) Participants will reflect back on their experiences as a group, and facilitators will provide further input on interaction skills. 8 Exit Survey Participants are given a post-survey to Ambassador (11:30AM-12PM) measure changes in their knowledge regarding post-training homelessness and their level of comfort when forms communicating with individuals that are homeless. At this point, all participants are called REACH Ambassadors. 9 Ambassador Participants are given the option to sign-up as Recruitment volunteers for the rest of the semester’ events. (11:30AM-12PM) 10 Task Sign-up Ambassadors who wants to participate will Sign up sheet (11:30AM-12PM) sign up, given more information regarding for REACH their task at the day of the REACH Awareness Awareness event. Coffee, water, and snacks REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2. REACH Awareness Event Process Variable Procedure Document 1 Start of Semester / Event Advertisement Event is advertised to both populations and stakeholders (organizations, agencies, colleges and City of Phoenix services) for participation. Flyers 2 Homeless Initial Engagement Social Work students approach homeless individuals on the same week of the event to evaluate their problems and needs. Students will advertise the event, provide shower vouchers that can be used at the day Homeless initial engagement survey, shower vouchers 31 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS of the event. 3 Day of REACH Awareness Event - Shower (8-11 AM) Homeless individuals are provided with the option to use their shower vouchers and then proceed onto the rest of the event. Shower vouchers 4 Day of REACH Awareness Event - Sign up (11AM12PM) Sign students and homeless individuals as support partners complete surveys that will measure their awareness level of the services provided on and outside of campus for the homeless, students will also complete an empathy survey to measure their level of empathy. Homeless and students will be provided “REACH through Phoenix” maps to identify locations of services during the event. Student awareness and empathy survey, homeless awareness survey, “REACH through Phoenix” map, Name tags will also be provided to all participants. 5 REACH Awareness Event - Meet and Eat (12-1PM) Homeless individuals and students Lunch pair up, socialize and have lunch, while City of Phoenix, ASU and key homeless participants talk about the issue of homelessness. 6 REACH Awareness Event - Guide and Provide (1-3PM) Homeless individuals paired up with Folders, brochures, their student peers gain knowledge stamps about services provided by stakeholders: (Agencies, outreach services, organizations, and student outreach clubs) With the help of the student peers, homeless individuals will be provided stamps on the map at each booth. Folders will be provided for homeless individuals to include their brochures, it will include words of encouragement and a thank you note from REACH team. 7 REACH Awareness Event - Gift Finally (23PM) After the homeless and students visit all booths and have their individual maps stamped, the last booth prior to exit will provide a quick awareness survey to both populations, and the REACH Post Awareness form that includes: empathy survey, homeless post awareness survey, vouchers and 32 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS homeless individual will be provided assortment of gifts an assortment of gifts provided by a number of stakeholders. 8 Survey and Event Outcome Analysis Data from pre and post surveys are analyzed to evaluate REACH awareness event outcomes and success, along with evaluating empathy change rate in students. Presentation handout of Pre and Post evaluation data 9 Stakeholders’ Feedback Data analysis is shared with all stakeholders from ASU and outside of ASU, as well as the student community to raise awareness of empathy, awareness level, and promote sustainable engagement based on the needs identified. REACH event will be advertised along with results. Survey results, REACH Event advertisement 33 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 3. 34 REACH Out Event Process Variable Procedure Document 1 End of Semester / Event Advertisement Event date is advertised to students and stakeholders for participation. Flyers 2 Key Participants and Volunteers Selected Stakeholders from local social services are identified as entities of support. Student volunteers from the Ambassadors are selected to participate in gathering donations. Volunteer donations guide list 3 Donate to REACH (10-4 pm) Students on campus are directed to REACH headquarters to bring their donations. Donations 4 Inventory Arrangement Ambassadors accept, and categories the donated Inventory items. track sheets REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 35 (10-12 pm) 5 REACH Out Event The event will take place in the afternoon of the Donations same day. The Ambassadors will be distributing donations to the homeless population around campus. All donations that are left will be transferred to the identified stakeholders from the local services. Program Design Summary REACH program is designed to serve 2 distinct populations, the students and the homeless. It is important to have all the different demographics in mind and outline what each population do in terms of activities. Client flowcharts were included within the design to provide an image of what steps the clients will take in the 3 events. Now that the program details are outlined in terms of how inputs will be utilized to perform throughputs and outputs, the next section will focus on evaluating the procedures of the program, focusing on what tasks can be elevated or added to perform the best intervention. REACH Program Planning: Monitoring, Evaluation, and MIS It is essential to evaluate the REACH Program to determine if the goals and objectives were achieved and if the program ran as intended. A process evaluation will be used to see how the program ran and an outcome evaluation will be used to inform stakeholders if the desired results of REACH were accomplished. The key components of the process and outcome evaluations will be discussed thoroughly to understand if the REACH program processes are designed properly to produce the intended goals and objectives. The forms were strategically designed as a tool to collect data of those utilizing the REACH program. Coinciding with the forms is the codebook, which is a tool that intends to analyze and measure the information provided in the program design. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 36 Program Evaluations To assure that a progression of change is occurring through the REACH program interventions, a logic model was created to track the overall processes of the program. (See Appendix S) 1- Process Evaluation Administrative Support System This support system is composed of activities which administrators and stakeholders are responsible for, to deliver services as a client service delivery system (Grinnell et al., 2016). In terms of conducting evaluations, a logic model was developed to track inputs, activities, outputs, and outcomes. The process evaluation will focus on inputs and outputs of the program specifically. The administrative support system takes place in a number of sections across the logic model. Inputs. Client related inputs are students and homeless individuals residing in Downtown Phoenix area. Both client populations are surveyed prior to the event to ensure their presence at the day of the event, and assure their understanding of their participation. As for the volunteer related variables, while they are broad in terms of recruitment of students, staff, and faculty, one question will be needed to address volunteers’ level of knowledge of the homeless population. Given the recent sections of research, homeless populations are exposed to issues such as domestic violence, legal issues, and mental health illnesses, the program should focus on a higher-level education, when selecting volunteers surveying the homeless populations. Activities. The process evaluation identified issue in terms of monitoring change and have a number of people access data it at the same time. The evaluation questions were REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 37 addressed to understand if ASU can partake as a key contributor in student program developments. Related Evaluation Questions 1. What level of knowledge is most applicable for the Ambassadors? 2. Where can the REACH team keep track of their data from surveys? 3. Where data can be stored and have it access friendly by instructors and other students? Client Service Delivery System Is composed of interventions and activities, which students and homeless individuals will engage in (Grinnell et al., 2016). To implement a process evaluation in the light of the client service delivery system, REACH team can focus more on evidence-based practices, or other researches that were done on delivery of service knowledge to homeless people. In terms of meeting the needs of clients by creating activities, the program activities are composed as events that raise knowledge and empathy. To further understand stakeholders’ engagement in all activities, a recent research was conducted by an ASU undergraduate honors student on the level of engagement by identified stakeholders towards addressing homelessness. The research addressed how much different entities can work in collaboration to address the issues of homelessness and work in partnership to provide the needs of the homeless populations (Ahmed, 2016). The entities in the research conducted were government departments, non-profits, social service providers, and private investors. Given that Arizona has sever homeless problems, government budgets decline but social problems persist (Ahmed, 2016), the research conducted aimed to identify what barriers existed that were preventative from conducting social impact bonds. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 38 Related Evaluation Questions 1. What if the program expressed the same barriers between stakeholders and their level of engagement? 2. How the team will go about providing the services identified in the program design if stakeholders are not engaging the proper way to meet the goals of the program? 3. Did ASU downtown students engage in communication with an individual who are homeless at the REACH event? Improved Program Operations Evaluation entailed that pre-survey within the administrative and client systems should take place to evaluate the level of exposure to a number of issues that the homeless population went through; by utilizing a pre-training form, the REACH team will recruit ASU affiliated people, and evaluate their knowledge regarding domestic violence knowledge, housing, legal service, transportation service knowledge. The survey will also measure level of empathy. With looking at the data, the REACH team will expose volunteers to training sessions that will enable them understand how to utilize and evaluate the homeless population when approaching them to pre-event survey. Another operation that was integrated within the program was utilizing ASU data storage. The REACH team contacted ASU library to further understand the logistics of utilizing the provided data storage by students, if there is a program developed within ASU. The data storage will be used for this program, to better understand and keep track of identified basic needs within the homeless population found near university campus. The data storage will also provide more insight on empathy and the ways it can be measured on student populations, as not much REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 39 research in previous sections found a link between students’ level of empathy towards the homeless population. As for the client service delivery system and the research questions raised in terms of the level of stakeholders’ engagement in the activities and outputs, the REACH team concluded that giving the program will be narrow in terms of bringing services from an identified geographic area, the level of engagement will be more concise and easier to follow-up. 2- Outcome Evaluation To evaluate the results or outcome of the proposed program, it is important to ask to what extent is the program achieving intermediate and final outcomes. Intermediate Outcomes For intermediate outcomes, it is important to ask if the awareness of local services, homelessness, and basic needs were addressed. 1. Were the basic needs of 15 or more homeless individuals met at the REACH event? 2. Was there a total of at least 30 or more individuals who are homeless that participated in the REACH and REACH Out event combined? 3. Were the changes in knowledge of services for homeless individuals documented and monitored in a database? Final Outcomes In regard to final outcomes, it’s vital for this program to ask the following questions. 1. Was there an increase of awareness regarding local services and homelessness for ASU students and individuals who are homeless? 2. Was there an increase in competency of communication for ASU students in regard to an individual who is homeless? REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 40 3. Was there an increase of empathy in the student community at the ASU downtown campus? 4. Was there an increase of basic needs being met for the homeless in regard to the REACH Out event? Outcome Measurement Tools These outcomes will be evaluated by using the data collected from the REACH Needs Survey and the surveys given at the REACH Ambassador, REACH Awareness and REACH Out events by the participants (students and individuals who are homeless). The needs assessment will take place at the beginning of the semester where individuals that are homeless will be given the opportunity to express their most relevant needs. This information will provide direction regarding which stakeholders are most appropriate to participate in the REACH Awareness event, along with determining which items will be collected from ASU students at the end of the semester for the REACH Out event. To assess awareness of social services, individuals that are homeless and ASU students will be surveyed- a pre-survey- at the beginning of the REACH Awareness event. ASU students will also be asked their level of communication with the homeless as well as being assessed for empathy. At the end of the REACH event, awareness of local services for individuals that are homeless and ASU students will be assessed again- a post-survey- to determine if there was an increase in awareness, along with the ASU students being asked questions to measure their level of empathy and communication with the homeless to see if there was a measured increase. The utilization of 15 or more agencies will be determined by the number of stakeholder booths present at the REACH event and this information will then be documented in the ASU academic database. The outcome of the REACH Out event will be measured by assessing if the REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 41 needs of at least 30 individuals that are homeless were met by the donations given by ASU students. Forms The REACH forms were created in congruence to the flowchart provided above. The forms are comprehensive and tailored to the two target populations (students and individuals who are homeless). This begins with a thorough REACH Needs Survey gathering data on demographics and further information around problem/need. The intention is to collect and analyze what individuals in our selected geographic area are presenting related to concerns and issues. The information will guide the REACH team moving forward and a summary of the data will be included in the Ambassador Training. Furthermore, this report will influence the best course of action for the two events; REACH Awareness (event 1) and REACH Out (event 2). Prior to the REACH Ambassador Training we will begin recruitment and students wanting to be contacted will fill out the REACH Ambassador Recruitment Form. The day of the training each student will fill out an REACH Ambassador Intake form that collects their name, contact information, education, and volunteer/work experience. The additional two forms are the REACH Ambassador Pre and Post Training forms that tracks the participants basic knowledge pertaining to individuals who are homeless, social services in the immediate area, and their comfort level interacting (communicating) with this population. This then leads us to the two events, the REACH Awareness and the REACH Out. The REACH Awareness occurs first and includes having the REACH Ambassadors and individuals who are homeless sign in via the REACH Awareness Event Sign In and In-Kind Donation Tracking Form where organizations and agencies have an opportunity to donate an item for a REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 42 raffle. Also, completed during this event are the REACH Awareness Pre (before the event) and Post surveys (after the event) filled out by the students and the individuals who are homeless. This now leads us to the last event called REACH Out that concludes the series and the outreach work during the semester. This begins with REACH Ambassadors checking in via the REACH Out Volunteer Sign-In Form, accepting donations and documenting the items on the Inventory Tracking form and at the end of their time filling out the Volunteer Impact Evaluation form. Lastly, the Impact Evaluation form will be given (or asked) to the individuals who are homeless. Code Book The following code book is a guide that supports all specific questions that are addressed in our REACH forms. This is a thorough outline of each variable and how it will be measured. Variable Name Values 001 002 1 2 3 003 1 2 3 4 003 1 2 3 4 5 004 005 006 007 1 2 008 Code Book Variable Label REACH Needs Assessment Age Gender Male Female Other Marital Status Single Separated Married Divorced Currently employed Yes If yes, where Part-Time Full-Time Not employed Educational attainment Currently sleeping Location/Cross Street First time without consistent housing Yes No How long without Measurement Scale Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Alpha Nominal Nominal Nominal Alpha Alpha Alpha Nominal Nominal REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 1 2 3 4 5 6 7 8 9 009 1 2 010 1 2 011 1 2 012 1 2 013 1 2 3 4 5 6 7 014 1 2 3 4 5 6 7 8 9 015 1 2 consistent housing Less than 30 days One month (30 days) Two months (60 days) Three months (90 days) Four months Five months Six months More than Seven Months (210 days) I don’t know or recall Experienced not having a place to stay/sleep at least 4 times in the last 3 years Yes No Need for temporary housing Yes No Need for permanent housing Yes No Come to Civic Space Park often Yes No If yes, how often 1 day per week 2 days per week 3 days per week 4 days per week 5 days per week 6 days per week 7 days per week How long have you been at Civic Space Park Less than one month One month (30 days) Two months (60 days) Three months (90 days) Four months (120 days) Five months (150 days) Six months (180 days) More than Seven months (210 days) I don’t know or recall Connected to domestic violence Yes No Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal 43 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 016 1 2 017 1 2 018 1 2 019 1 2 020 1 2 021 1 2 022 1 2 023 1 2 024 1 2 025 1 2 026 1 2 027 1 2 028 1 2 029 1 2 030 1 2 031 Connected to disability Yes No Mental Illness Yes No Physical Yes No Connected to unemployment Yes No Connected to underemployment Yes No Connected to substance/alcohol use Yes No Connected to criminal history Yes No Desire to be connected with legal assistance Yes No Pertaining divorce Yes No Pertaining immigration Yes No Criminal history Yes No Re-entry resources Yes No Employment resources Yes No Health care resources Yes No Use light rail for transportation Yes No Use bus for transportation Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal 44 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 1 2 032 1 2 033 1 2 034 1 2 035 1 2 036 1 2 037 1 2 038 039 040 041 1 2 3 4 5 6 042 043 044 045 046 1 2 047 048 049 1 2 3 4 5 050 1 Yes No Use bike for transportation Yes No Use car for transportation Yes No In need of food Yes No In need of hygiene food Yes No Support system Yes No Friends Yes No Ambassador Intake Form Name Phone number Email How did you hear about us Flyer Social Media Word of mouth Referred Student Faculty College/School Major What year Expected graduation date Experience working with homeless population Yes No Ambassador Training Pre Survey Name Date Issues and factors 0 1 2 3 4 Metal illness 0 Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Alpha Nominal Nominal Nominal Nominal Nominal Nominal Alpha Alpha Scale Scale Nominal Nominal Alpha Scale Scale Scale Scale Scale Scale Scale 45 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 3 4 5 051 1 2 3 4 5 052 1 2 3 4 5 053 1 2 3 4 5 054 1 2 3 4 5 055 1 2 3 4 5 056 1 2 3 4 5 057 1 2 3 4 1 2 3 4 Domestic violence 0 1 2 3 4 Substance and alcohol abuse 0 1 2 3 4 Knowledgeable about disabilities 0 1 2 3 4 Interact with individuals who are homeless 0 1 2 3 4 Acknowledge individuals who are homeless 0 1 2 3 4 Greet or talk to an individual who is homeless 0 1 2 3 4 Comfortable around individuals who are homeless 0 1 2 3 Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 46 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 5 058 1 2 3 4 5 059 1 2 3 4 5 060 1 2 3 4 5 061 1 2 3 4 5 062 063 064 1 2 3 4 5 065 1 2 3 4 5 066 1 2 4 Comfortable around individuals who have mental illness 0 1 2 3 4 Comfortable around individuals who have experienced domestic violence 0 1 2 3 4 Comfortable around individuals who are abusing substances 0 1 2 3 4 Comfortable around individuals who have a disability 0 1 2 3 4 Ambassador Training Post Survey Name Date Issues and factors 0 1 2 3 4 Metal illness 0 1 2 3 4 Domestic violence Yes No Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Nominal Nominal 47 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 067 1 2 3 4 5 068 069 070 1 2 3 4 5 1 2 3 4 5 071 1 2 3 4 5 072 1 2 3 4 5 073 1 2 3 4 5 074 1 2 3 4 5 075 Substance and alcohol abuse 0 1 2 3 4 Knowledgeable about the disabilities 0 1 2 3 4 Interact with individuals who are homeless 0 1 2 3 4 Acknowledge individuals who are homeless 0 1 2 3 4 Greet or talk to an individual who is homeless 0 1 2 3 4 Comfortable around individuals who are homeless 0 1 2 3 4 Comfortable around individuals who have mental illness 0 1 2 3 4 Comfortable around Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 48 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 1 2 3 4 5 076 1 2 3 4 5 077 1 2 3 4 5 079 1 2 080 081 082 083 084 085 1 2 3 4 5 086 1 2 3 4 5 087 1 2 088 1 individuals who have experienced domestic violence 0 1 2 3 4 Comfortable around individuals who are abusing substances 0 1 2 3 4 Comfortable around individuals who have a disability 0 1 2 3 4 Helpful Yes No What did you like What did you not like What would you add or change Ambassador Pre Awareness Survey Name Date Issues and factors 0 1 2 3 4 Metal illness 0 1 2 3 4 Domestic violence Yes No Substance and alcohol abuse 0 Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Nominal Nominal Alpha Alpha Alpha Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Nominal Nominal Scale 49 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 3 4 5 089 090 1 2 3 4 5 1 2 3 4 5 090 1 2 3 4 5 091 1 2 3 4 5 092 1 2 3 4 5 093 1 2 3 4 5 094 1 2 3 4 5 095 1 1 2 3 4 Knowledgeable about the disabilities 0 1 2 3 4 How often is interaction 0 1 2 3 4 Acknowledge individuals who are homeless 0 1 2 3 4 Greet or talk 0 1 2 3 4 Upsets me seeing disrespect 0 1 2 3 4 Tender, concerned feelings 0 1 2 3 4 Can tell when others feel sad 0 1 2 3 4 In tune 0 Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 50 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 3 4 5 096 1 2 3 4 Scale Scale Scale Scale Urge to help 1 2 3 4 5 097 1 2 3 4 5 098 1 2 099 1 2 100 1 2 101 1 2 102 1 2 103 1 2 104 1 2 105 1 2 106 1 2 107 1 2 108 1 2 109 1 0 1 2 3 4 Feel protective 0 1 2 3 4 Refer individual experiencing DV Yes No Individual that has disability Yes No Mental disability Yes No Physical disability Yes No Emergency housing Yes No Temporary housing Yes No Permanent housing Yes No Legal assistance Yes No Re-entry resources Yes No Employment resources Yes No Healthcare resources Yes No Light rail assistance Yes Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal 51 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 110 1 2 110 1 2 111 1 2 112 1 2 113 1 2 3 4 5 114 115 116 1 2 3 4 5 117 1 2 3 4 5 118 1 2 3 4 5 119 1 2 3 4 5 120 1 2 3 No Bus assistance Yes No Bike Yes No Food Yes No Hygiene items Yes No Awareness Client PreSurvey Housing resources 0 1 2 3 4 Name Date Mental illness resources 0 1 2 3 4 Domestic violence resources 0 1 2 3 4 Substance and alcohol abuse resources 0 1 2 3 4 Disabilities 0 1 2 3 4 Food/hygiene resources 0 1 2 Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Scale Scale Scale Scale Scale Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 52 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 4 5 121 1 2 3 4 5 122 1 2 3 4 5 123 124 125 1 2 3 4 5 126 1 2 3 4 5 127 1 2 128 1 2 3 4 5 129 1 2 3 4 5 130 1 2 3 4 5 3 4 Transportation 0 1 2 3 4 Legal assistance 0 1 2 3 4 Ambassador Awareness Post Survey Name Date Issues and factors 0 1 2 3 4 Metal illness 0 1 2 3 4 Domestic violence Yes No Substance and alcohol abuse 0 1 2 3 4 Knowledgeable about the disabilities 0 1 2 3 4 How often is interaction 0 1 2 3 4 Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Nominal Nominal Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 53 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 131 1 2 3 4 5 132 1 2 3 4 5 133 1 2 3 4 5 134 1 2 3 4 5 135 1 2 3 4 5 136 1 2 3 4 5 1 2 3 4 5 137 1 2 3 4 5 138 Acknowledge individuals who are homeless 0 1 2 3 4 Greet or talk 0 1 2 3 4 Upsets me seeing disrespect 0 1 2 3 4 Tender, concerned feelings 0 1 2 3 4 Can tell when others feel sad 0 1 2 3 4 In tune 0 1 2 3 4 Urge to help 0 1 2 3 4 Feel protective 0 1 2 3 4 Refer individual Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 54 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 1 2 1 2 139 1 2 1 2 140 1 2 1 2 1 2 141 1 2 142 1 2 143 1 2 144 1 2 1 2 145 1 2 1 2 146 1 2 1 2 147 1 experiencing DV Yes No Individual that has disability Yes No Mental disability Yes No Physical disability Yes No Emergency housing Yes No Temporary housing Yes No Permanent housing Yes No Legal assistance Yes No Re-entry resources Yes No Employment resources Yes No Healthcare resources Yes No Light rail assistance Yes No Bus assistance Yes No Bike Yes No Food Yes No Hygiene items Yes No Awareness Client PostSurvey Housing resources 0 Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Nominal Scale 55 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 3 4 5 148 149 150 1 2 3 4 5 151 1 2 3 4 5 152 1 2 3 4 5 153 1 2 3 4 5 154 1 2 3 4 5 155 1 2 3 4 5 156 1 2 3 4 5 157 1 1 2 3 4 Name Date Mental illness resources 0 1 2 3 4 Domestic violence resources 0 1 2 3 4 Substance and alcohol abuse resources 0 1 2 3 4 Disabilities 0 1 2 3 4 Food/hygiene resources 0 1 2 3 4 Transportation 0 1 2 3 4 Legal assistance 0 1 2 3 4 Information booths visited 0-9 Scale Scale Scale Scale Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 56 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 2 3 158 159 160 161 162 1 2 3 4 5 163 1 2 3 4 5 164 1 2 3 4 5 165 1 2 3 4 5 166 1 2 3 4 5 167 1 2 3 4 5 168 1 2 3 4 10-14 15 Like about event Not like about event Volunteer Impact Evaluation Name Date Interaction 0 1 2 3 4 Acknowledge 0 1 2 3 4 Greet/talk 0 1 2 3 4 Comfortable with homeless 0 1 2 3 4 Comfortable with mental illness 0 1 2 3 4 Comfortable with domestic violence victims 0 1 2 3 4 Comfortable with substance abuse 0 1 2 3 Scale Scale Alpha Alpha Alpha Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale 57 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 5 169 1 2 3 4 5 170 1 2 3 4 5 171 1 2 3 4 5 172 173 174 1 2 3 4 5 175 1 2 3 4 5 176 1 2 3 4 5 4 Comfortable with disability 0 1 2 3 4 Enjoyed event 0 1 2 3 4 Feel more comfortable 0 1 2 3 4 Impact Evaluation Name Date Feel good with student interaction 0 1 2 3 4 Feel respected 0 1 2 3 4 Received 5 helpful items 0 1 2 3 4 58 Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Alpha Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Scale Evaluation Design Evaluating success of the program through an evaluation design will take place throughout program implementation in all logic model sections. In order to monitor change and assess student and homeless individuals knowledge, pre and post surveys were created to track REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 59 change of awareness and empathy. To assure that REACH program meets the needs of individuals that are homeless within the identified geographic area, the needs assessment is built as a group cross-sectional survey where one engagement and one data group is collected from the homeless population by the REACH team. The Ambassador training is the second step, or second event in the program. A singlegroup pretest/posttest design will take place to look at one trend that will change in volunteers. The training will focus on providing the needed knowledge to volunteers on how to engage with the homeless population, and how to utilize the surveys in terms of collecting the needed data and perform data input tasks to the system that will be utilized as a database at ASU. By training the volunteers who will be called the Ambassadors, a pre and post survey will track change in their level of awareness and knowledge. The pre-survey will be identified as V1, and the postsurvey data will be identified as V2. The design will invest to evaluate the training as much as evaluate the REACH Awareness event. The training is the most important aspect when it comes to preparing students interested in helping the homeless population who may or may not be diagnosed with mental or behavioral illnesses, or other high risk needs the may be assumptions. The REACH Awareness event with be evaluated within a single-group pretest/posttest design. The design will invest in monitoring service awareness levels within both client populations, and the level of empathy within the student population. The levels of change will be monitored first by utilizing pre-surveys identified in this section as: “individuals who are homeless pre-survey” data collected will be identified as O1 and “REACH ambassador awareness pre-survey form” data collected will be identified as R1. To assess the change after the event takes place, “individuals who are homeless post-survey” data collected will be identified as O2, and “REACH ambassador awareness post-survey” data collected will be identified as R2. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 60 Evaluation Summary The success of a program can best be determined by evaluating if the program worked as intended and if the desired results were obtained. The REACH program applies forms and surveys to make the process and outcome evaluations possible by collecting and documenting the data needed for these evaluations. After developing a thorough understanding of the specifics in the evaluation design for REACH, it is vital to look into the funds necessary to make the program possible. Program Budget Programs are not able to run without the funding and means to make it possible. However, it is important to thoroughly examine and calculate how much funding is necessary. The following includes a Budget Summary and Line Item Budget to justify the funding being requested and to better explains the practicality of the REACH program. Budget Summary The total cost for the REACH program is $8,034.37 although there will be $6,303 donated in-kind. The remaining $1,731.37 in expenses will be paid for by the TJX foundation grant. The TJX foundation is committed to supporting programs that provide basic needs for those in poverty. In terms of the Personnel of the Budget, there will be a team of Masters of Social work students volunteering to run the program so there will not be compensation necessary for the salaries of these individuals. The same applies to the employee related expenses because it will not be necessary to fund the insurance of these individuals because they are volunteering to run the program on their own time. The Professional and Outside line item includes calculating the REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 61 volunteer donated hours for each event of the program. These hours are calculated at $11 per hour of an in kind donation and in total come out to be $6,303. The Space portion of the budget includes the 3 room reservations through ASU for the 3 different events of the program. These are calculated $90 per room and are also based on having a discounted rate for a registered student organization. In total the Space portion will be $270. There is not travel or equipment included in the budget because travel is not something in the REACH program and equipment is not necessary because the ASU room rentals include microphones, tables, chair, and projectors. The Materials and Supplies section includes $50 to include for handouts at the event and flyers to recruit participants or volunteers. It also includes $30 for clipboards to use throughout each event and $15 for pens for all of the different events. Total Materials and Supplies will be $95. Operating Expenses include the food for participants and volunteers of each event. The Ambassador Training Event consists of snacks and beverages while the REACH Awareness event covers breakfast, lunch and beverages for participants. The REACH Out event covers lunch and beverage for the volunteers helping with the donation drive. Total Operating Expenses costs will be $1,366.37. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS Item Cost Professional and Outside $7,656.00 Space $270.00 Materials and supplies $95.00 62 Operating Expenses- Food $1,366.37 Total Expenses $9,387.37 TOTAL - IN KIND $1,731.37 REACH Program Budget 1/1/2018- 12/31/2018 ITEM BASIS TOTAL COST A. PERSONNEL The team of Program Directors will run the program on their own time. B. EMPLOYEE RELATED EXPENSES This is not currently applicable to the REACH program. ________________________________________________________________________ C. PROFESSIONAL & OUTSIDE Ambassador Training Event 7 volunteers + 30 ASU students, for $1,221 3 hrs. @$11/hr. in-kind REACH Awareness Event 10 volunteers, help 4 hrs. Each over $440 advertisement 14 days @$11 in-kind/hr. REACH Awareness Homeless initial engagement REACH Awareness Shower vouchers opportunity REACH Awareness sign-up 4 volunteers, will give 40 hours each to reach homeless individuals over 10 days @$11 in-kind/hr. 3 volunteers to coordinate shower vouchers for 3 hr. @ $11 in-kind/hr. 6 volunteers work sign-in tables for 1 hr. @$11 in-kind/hr. $1760 $99 $66 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 63 20 volunteers + 30 ASU students, for 1 hr. @$11 in-kind/hr. 20 volunteers + 30 ASU students, 15 agency representatives, for 2 hr. @$11 in-kind/hr. 20 volunteers + 30 ASU students for 1 hr. @$11 in-kind/hr. 8 volunteers give 10 hours within month of event to advertise @$11 in-kind/hr. 10 volunteers will give 6 hours to sort and distribute donated items to individuals who are homeless @$11 in-kind/hr. $550 REACH Awareness Meet & Eat REACH Awareness Guide & Provide REACH Awareness Gift Finally REACH Out Event Advertisement REACH Out Event with donation, sorting, and distribution D. TRAVEL This is not currently applicable to the REACH Program. E. SPACE Room Reservation $90 per event x 3 $1,430 $550 $880 $660 $270 The costs for room reservation is based on the occupancy costs as stated on the ASU event/rates webpage for a registered student organization. F. EQUIPMENT This is not currently applicable to the REACH Program as room reservation provides tables, chairs, computer, microphone, and projector. G. MATERIALS AND SUPPLIES Program Supplies $50 for papers, $30 for clipboards, $95 $15 for pens Includes paper for flyers, surveys, sign in sheets, and handouts, clipboards, and pens. H. OPERATING EXPENSES Food Ambassador Training snacks & $197.21 beverages REACH Awareness breakfast, lunch $1,046.69 & beverage REACH Out lunch & beverage $122.47 TOTAL COSTS FOR THE REACH PROGRAM -$9,387.37 Total in-kind donations TJX Foundation Grant $7,656.00 $1,731.37 0 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 64 Conclusion The REACH program seeks to serve individuals that are homeless and ASU downtown students- first by understanding the needs of the homeless population, then by empowering ASU students to partner with individuals that are homeless while gaining experience for the populations they will potentially serve in the future. The expressed goals, objectives, activities, processes, outcomes, forms of evaluation, and budget, affirm that the program has been thoroughly examined to assure a successful implementation. Though the need is extensive and at times overwhelming, the REACH program can make a difference for the better- through one ASU student’s contact, one empathetic look, one clothing item, one service agency- coming together in one program to subside homelessness and one day stop it altogether. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 65 References Arizona Department of Economic Security (2016). Homelessness in Arizona Annual Report 2016. Retrieved from https://des.az.gov/sites/default/files/dl/des_annual_homeless_report_2016.pdf Arizona State University. (2017). About Arizona State University. Retrieved from: https://about.asu.edu/ Arizona State University. (2017). Employee Trends by Campus. Retrieved from: https://facts.asu.edu/Pages/Employees/Employee-Trends-by-Campus.aspx Arizona State University Downtown Phoenix campus. (2017). Retrieved from: https://campus.asu.edu/downtown-phoenix City of Phoenix. (2016). Crime Statistics and Maps. Retrieved from: https://www.phoenix.gov/police/neighborhood-resources/crime-stats-maps Daniel Batson, C., Polycarpou, M., Harmon-Jones, E., Imhoff, H., Mitchener, E., Bednar, L., Klein, T. (1996). Empathy and attitudes: Can feeling for a member of a stigmatized group improve feelings towards the group?. Retrieved from: https://www.researchgate.net/profile/Eddie_HarmonJones/publication/14200952_Empathy_and_Attitudes_Can_Feeling_for_a_Member_of_a _Stigmatized_Group_Improve_Feelings_Toward_the_Group/links/0fcfd51179ff76842b0 00000.pdf Downtown Phoenix Inc. (2017). Field Services works around-the-clock “Doing the small things that make life better in downtown Phoenix”. Downtown Phoenix Inc. Retrieved from: http://dtphx.org/about/field-services/ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 66 Fabeeh, Ahmed. (2016). Social Impact Bonds to Address Phoenix Homelessness. Barrett Honors College. Arizona State University. Retrieved from: https://repository.asu.edu/attachments/169855/content/Ahmed_F_Spring%202016.pdf Goldstone, D. (2016). Applied Empathy: The Secret to System Change. Center for Empathy in International Affairs. Retrieved from: http://www.centerforempathy.org/applied-empathy- the-secret-to-system-change/ Grinnell, Richard M. Gabor, Peter A. Unrau, Yvonne A. (2016). Program Evaluation for Social Workers. Oxford University Press. 7th ed. Homeless Population. (2010). Retrieved from: http://arizonaindicators.org/human-services/homeless-population Muir, S. E. (2011). Security issues with community users in an urban university library. Library Leadership & Management. 25, 1-12. Retrieved from: http://login.ezproxy1.lib.asu.edu/login?url=https://search-proquest com.ezproxy1.lib.asu.edu/docview/900575881?accountid=4485 Perry, J. L., Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367. Retrieved from: http://login.ezproxy1.lib.asu.edu/login?url=https://search-proquestcom.ezproxy1.lib.asu.edu/docview/197163251?accountid=4485 Phoenix Rescue Mission. (2017). Homelessness in the Valley of the Sun. Retrieved from: http://phoenixrescuemission.org/homelessness/ Scott, A. Patel, K. (2017). Point-in-Time Homeless Count. Maricopa Association of Governments. Retrieved from: http://azmag.gov/Programs/Homelessness/Point-In-TimeHomeless-Count REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 67 Maricopa Association of Governments. (2017). 2017 PIT Analysis Final. Retrieved from: http://azmag.gov/Portals/0/Documents/MagContent/2017_PITAnalysis_Final.pdf?ver=2017-09-08-143100-797 Maricopa Association of Governments. (2017). Consolidated PIT Count 2017. Retrieved from: http://azmag.gov/Portals/0/Documents/MagContent/2017%20Point%20in%20Time%20C ount%20for%20AZ-502.pdf?ver=2017-07-07-134417-553 Torre, R., Forgette, A., Langlois, M., Peterson, M. (2013). Students Coexist with Homeless on Downtown ASU Campus. Retrieved from: http://reynoldsinstitute.asu.edu/uncategorized/2013/06/27/students-coexist-withhomeless on-downtown-asu-campus/ Terrill, Marshall. (2016). Helping the Homeless with Humanity. Arizona State University. Retrieved from: https://humanities.asu.edu/helping-homeless-humanity Terrill, Marshall. (2016). Students SHOW They Care at Homeless Clinic. ASU Now. Arizona State University. Retrieved from: https://asunow.asu.edu/20160408-arizona-impace-show-clinic-animal-human-care REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS Appendices A. REACH Needs Survey B. REACH Ambassador Intake Form C. REACH Ambassador Pre Training Form D. REACH Ambassador Post Training Form E. REACH Ambassador Pre Awareness Event F. REACH Pre Client Survey G. REACH Ambassador Post Awareness Event H. REACH Post Client Survey I. Volunteer Impact Evaluation J. Impact Evaluation K. Ambassador Recruitment form L. Training Sign-In M. Reach Awareness Sign-In N. In-Kind Donation Tracking form O. REACH Out Volunteer Sign-In P. Inventory Tracking Q. Logic Model 68 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 69 A. REACH Needs Survey Hello, We are Arizona State University (ASU) Downtown students and we’re interested in asking you a few questions. The majority of questions can be answered by simply answering by saying yes or no. We will not ask for your name or contact information. The purpose of this survey is to understand who you and based on how the questions are answered. After the information (data) is collected we will analyse and discuss it to see if we as students are able to create an event(s) to assist. We can’t guarantee or promise that but the information will be useful to help us determine potential next steps. The questions on these forms are based on potential needs. It will only a few minutes and you have a right to pass on taking this survey.We will respect your right. We did include an example of a question so you’re able to make an informed choice if you want to move forward with this or not. An example of a question is, what type of “transportation” do you use to get around (bus, bike, car etc)? Is this something you’d be willing to answer for us? If the answer is yes we will begin but before that I want to provide some further information: • you can pass on on answering any question you want or come back to it • if you want to stop completely that is okay. • we want to make sure that you know this is voluntary • Information collected will be protected and kept safe At this time would you be willing to answer a few questions that will take about 510 minutes? Do you have any questions for me before we begin? If not, let us begin. Thank you, REACH Program REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 70 REACH Needs Assessment DEMOGRAPHICS Age _______ Gender: Male ___ Female ___ Other___ Current marital status: Single_____ Seperated____ Married _____ Divorced______ EMPLOYMENT AND EDUCATION Are you currently employed? Yes ________ If Yes, where ________________ Part-Time ______ Full-Time _______ Not employed _____ What is your highest educational attainment: _________________ HOUSING Where are you currently sleeping? ________________________ What is the location/cross street?_____________________________________________ Is this the first time you have have been without consistent housing? Yes ___No _____ Approximately how long have you been without consistent housing (mark box with an x): • Less than 30 days • One month (30 days) • Two months (60 days) • Three months (90 days) • Four months (120 days) • Five months (150 days) • Six months (180 days) • More than Seven months (210 days) • I don’t know or recall Have you experienced not having a place to stay/sleep at least 4 times in the last 3 years (chronic situation)? Yes__ No__ If no skip to next set of questions. • Would your current need be classified as temporary housing? Yes__ No__ • Would your current need be classified as permanent housing? Yes__ No__ Do you come to the Civic Space Park near ASU often? Yes____ No _______ If you answered yes how often (mark box with an x): • 1 day per week • 2 days per week • 3 days per week • 4 days per week • 5 days per week • 6 days per week • 7 days per week How long have you been here at the Civic Space Park? Mark the box with an x in the appropriate range: • Less than one month • One month (30 days) • Two months (60 days) REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS Three months (90 days) Four months (120 days) Five months (150 days) Six months (180 days) More than Seven months (210 days) I don’t know or recall PROBLEM/NEED Is your lack of housing connected to any of the following situations? Connected or due to domestic violence? Yes___ No___ Connected or due to a disability? Yes ___ No__ If your answer is yes please indicate which disability: • Mental Illness? Yes__ No__ • Physical? Yes__ No__ Connected or due to being unemployed? Yes__ No__ Connected or due to being underemployed? Yes__ No__ Connected or due to substance/alcohol use? Yes__ No__ Connected or due to a criminal history? Yes__ No__ Legal: Do you have a need or desire to be connected with legal assistance? Yes__ No___ If is yes please share what type of legal assistance is needed: • Is your need for legal assistance pertaining to divorce? Yes___ No____ • Is your need for legal assistance pertaining to immigration? Yes___ No____ • Is your need for legal assistance pertaining to criminal history? Yes___ No____ Resources: Do you have a need or desire to be connected to re-entry resources? Yes___ No____ Do you have a need or desire to be connected to employment resources? Yes___ No____ Do you have a need or desire to be connected to health care resources? Yes__ No___ Transportation: Do you use the light rail for your transportation needs? Yes__ No__ Do you use the bus for your transportation needs? Yes__ No__ Do you use a bike for your transportation needs? Yes__No__ Do you use a car for your transportation needs? Yes____ No_____ Supplies: Are you in need of food? Yes__ No___ Are you in need of hygiene items? Yes__ No__ Strengths: Are you able to count on others for support (to talk to or stay with) in the immediate area? Yes ___ No ___ Are some these people who you’re able to count on friends? Yes___ No___ Are some these people who you’re able to count on family members? Yes___ No___ Do you have a significant other? Yes__ No_ • • • • • • 71 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 72 B. REACH Ambassador Intake Form Name:_______________________________ Phone number: _______________________ Email:___________________ How did you hear about us? Flyer___ Social Media___Word of mouth___ Referred____ If referred, where they student ___ faculty___ Age: ______ Currently employed: Yes___ No___ Education: What college and school are you attending at ASU? __________________________________ What is your major? ____________ What year? __________ Expected graduation date? __________ Volunteer and Work Experience: Do you have prior volunteer or work experience working with homeless population? Y_ N_ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 73 C. REACH Ambassador Pre Training Form Name:_______________________________ Date _______________________ To better understand your level of exposure and experience before the training please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Pre-Training Form will take about 5-8 minutes. We are interested in knowing the basic knowledge you have pertaining the homeless population. If you would know where to refer an individual that is homeless to various social services in the immediate area depending on their need(s). In addition, we are seeking to understand your current comfort level in interacting (communicating) with an individual that is homeless. All information will be kept confidential and data gathered will be de-identified (names removed). BASIC KNOWLEDGE Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I’m knowledgeable about the issues and factors affecting individuals who are homeless? 0 1 2 3 4 I’m knowledgeable about mental illness? 0 1 2 3 4 I’m knowledgeable about domestic violence? 0 1 2 3 4 I’m knowledgeable about substance and alcohol abuse? 0 1 2 3 4 I’m knowledgeable about the disabilities? 0 1 2 3 4 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 74 REACH Ambassador Pre Training Form COMMUNICATION Never Rarely Sometimes Often Always How often do you interact with individual who are homeless? 0 1 2 3 4 Do you acknowledge individuals who are homeless (if they approach or acknowledge you)? 0 1 2 3 4 Do you take time to greet or talk to an individual who is homeless? 0 1 2 3 4 COMFORT Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I feel comfortable around individuals who are homeless? 0 1 2 3 4 I feel comfortable around individuals who have a mental illness? 0 1 2 3 4 I feel comfortable around individuals have experienced domestic violence? 0 1 2 3 4 I feel comfortable around individuals who are abusing substances (drugs/alcohol)? 0 1 2 3 4 I feel comfortable around individuals who have a disability? 0 1 2 3 4 D. REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 75 REACH Ambassador Post Training Form Name:_______________________________ Date _______________________ To better understand your level of exposure and experience before the training please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Post-Training Form will take about 5-8 minutes. We are interested in knowing the basic knowledge you have pertaining the homeless population. If you would know where to refer an individual that is homeless to various social services in the immediate area depending on their need(s). In addition, we are seeking to understand your current communication and comfort level in interacting with an individual that is homeless. All information will be kept confidential and data gathered will be de-identified (names removed). BASIC KNOWLEDGE Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I’m knowledgeable about the issues and factors affecting individuals who are homeless? 0 1 2 3 4 I’m knowledgeable about mental illness? 0 1 2 3 4 I’m knowledgeable about domestic violence? 0 1 2 3 4 I’m knowledgeable about substance and alcohol abuse? 0 1 2 3 4 I’m knowledgeable about the disabilities? 0 1 2 3 4 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 76 REACH Ambassador Post Training Form COMMUNICATION Never Rarely Sometimes Often Always How often do you interact with individual who are homeless? 0 1 2 3 4 Do you acknowledge individuals who are homeless (if they approach or acknowledge you)? 0 1 2 3 4 Do you take time to greet or talk an individual who is homeless? 0 1 2 3 4 COMFORT Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I feel comfortable around individuals who are homeless? 0 1 2 3 4 I feel comfortable around individuals who have a mental illness? 0 1 2 3 4 I feel comfortable around individuals have experienced domestic violence? 0 1 2 3 4 I feel comfortable around individuals who are abusing substances (drugs/alcohol)? 0 1 2 3 4 I feel comfortable around individuals who have a disability? 0 1 2 3 4 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 77 REACH Ambassador Post Training Form Ambassador Training Feedback: Do you feel like this training was helpful? Yes ______ No ________ What did you like? _________________________________________________________________________________________________________ What did you not like? ________________________________________________________________________________________________________ What would you add or change? _________________________________________________________________________________________________________ Comments ____________________________________________________________________________________________ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 78 E. REACH Ambassador Pre Awareness Event Name:_______________________________ Date _______________________ To better understand your level of exposure and experience before the training please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Pre Awareness form will take about 5 minutes. We are interested in knowing if your basic knowledge, communication and empathy experience level. In addition, we are seeking to know if would know where to refer an individual that is homeless to various social services (in the immediate area) depending on their need(s). All information will be kept confidential and data gathered will be de-identified (names removed). Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I’m knowledgeable about the issues and factors affecting individuals who are homeless? 0 1 2 3 4 I’m knowledgeable about mental illness? 0 1 2 3 4 I’m knowledgeable about domestic violence? 0 1 2 3 4 I’m knowledgeable about substance and alcohol abuse? 0 1 2 3 4 I’m knowledgeable about the disabilities? 0 1 2 3 4 BASIC KNOWLEDGE REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 79 REACH Ambassador Pre Awareness Form Communication Never Rarely Sometimes Often Always (Circle your answer and pick one per row) 1. How often do you interact with individual who is homeless? 0 1 2 3 4 3. Do you acknowledge individuals who are homeless (if they approach or acknowledge you)? 0 1 2 3 4 4. Do you take time to greet or talk an individual who is homeless? 0 1 2 3 4 Never Rarely Sometimes Often Always 1. It upsets me to see someone being treated disrespectfully 0 1 2 3 4 2. I have tender, concerned feelings for people less fortunate than me 0 1 2 3 4 3. I can tell when others are sad even when they do not say anything 0 1 2 3 4 4. I find that I am "in tune" with other people's moods 0 1 2 3 4 5. I get a strong urge to help when I see someone who is upset 0 1 2 3 4 6. When I see someone being taken advantage of, I feel kind of protective towards him\her 0 1 2 3 4 Empathy Questions (Circle your answer and pick one per row) REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 80 REACH Ambassador Pre Awareness Form SOCIAL SERVICES Pre-existing exposure and conditions: Do you know where to refer an individual that is experiencing domestic violence? Yes___ No___ Do you know where to refer an individual that has a disability? Yes ___ No__ If yes how about for the following types of disability? Do you know where to refer an individual that has a cognitive disability? Yes__ No__ Do you know where to refer an individual that has a physical disability? Yes__ No__ Housing: Do you know where to refer an individual that is in need of emergency housing (not having a place to stay/sleep at least 4 times in the last 3 years)? Yes__ No___ Do you know where to refer an individual that is in need of temporary housing? Yes__ No__ Do you know where to refer an individual that is in need of permanent housing? Yes__ No__ Legal: Do you know where to refer an individual that is in need of legal assistance? Yes__ No___ Do you know where to refer an individual that is in need of legal assistance for divorce matters? Yes___ No____ Do you know where to refer an individual that is in need of legal assistance for immigration matters? Yes___ No____ Do you know where to refer an individual that is in need of legal assistance for criminal history? Yes___ No____ Resources: Do you know where to refer an individual that is in need of re-entry resources? Yes___ No____ Do you know where to refer an individual that is in need of employment resources? Yes__ No__ Do you know where to refer an individual that is in need of healthcare resources? Yes__ No___ Transportation: Do you know where to refer an individual that is in need of light rail assistance? Yes__ No__ Do you know where to refer an individual that is in need of bus assistance? Yes__ No__ Do you know where to refer an individual that is in need of a bike? Yes__No__ Supplies: Do you know where to refer an individual needing food? Yes__ No___ Do you know where to refer an individual needing hygiene items? Yes__ No__ Do you know where to refer an individual needing to storage their items for safe-keeping? Yes_ No_ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 81 F. REACH Awareness Client Pre-Survey Name:_______________________________ Date ________________________ To better understand your level of awareness to local resources and service please take a few minutes to fill this short survey. There are no right or wrong answers so please answer each question as honestly as you can. This Pre Awareness form will take about 3 minutes. Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I knowledgeable know where I can go for information for housing resources? 0 1 2 3 4 I’m knowledgeable mental illness resources? 0 1 2 3 4 I’m knowledgeable about domestic violence resources? 0 1 2 3 4 I’m knowledgeable about substance and alcohol abuse resources? 0 1 2 3 4 I’m knowledgeable about the disabilities? 0 1 2 3 4 I know where to go for supplies (food/hygiene) resources? 0 1 2 3 4 I know where I can go for transportation resources? 0 1 2 3 4 I know where I can go for legal assistance? 0 1 2 3 4 BASIC KNOWLEDGE REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 82 G. REACH Ambassador Post Awareness Event Name:_______________________________ Date _______________________ To better understand your level of exposure and experience before the training please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Post Awareness Event form will take about 5 minutes. We are interested in knowing if your basic knowledge, communication and empathy experience level. In addition, we are seeking to know if would know where to refer an individual that is homeless to various social services (in the immediate area) depending on their need(s). All information will be kept confidential and data gathered will be de-identified (names removed). Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I’m knowledgeable about the issues and factors affecting individuals who are homeless? 0 1 2 3 4 I’m knowledgeable about mental illness? 0 1 2 3 4 I’m knowledgeable about domestic violence? 0 1 2 3 4 I’m knowledgeable about substance and alcohol abuse? 0 1 2 3 4 I’m knowledgeable about the disabilities? 0 1 2 3 4 BASIC KNOWLEDGE REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 83 REACH Ambassador Post Awareness Form Communication Questions Never Rarely Sometimes Often Always (Circle your answer and pick one per row) 1. How often do you interact with individual who is homeless? 0 1 2 3 4 3. Do you acknowledge individuals who are homeless (if they approach or acknowledge you)? 0 1 2 3 4 4. Do you take time to greet or talk an individual who is homeless? 0 1 2 3 4 Never Rarely Sometimes Often Always 1. It upsets me to see someone being treated disrespectfully 0 1 2 3 4 2. I have tender, concerned feelings for people less fortunate than me 0 1 2 3 4 3. I can tell when others are sad even when they do not say anything 0 1 2 3 4 4. I find that I am "in tune" with other people's moods 0 1 2 3 4 5. I get a strong urge to help when I see someone who is upset 0 1 2 3 4 6. When I see someone being taken advantage of, I feel kind of protective towards him\her 0 1 2 3 4 Empathy Questions (Circle your answer and pick one per row) REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 84 REACH Ambassador Post Awareness Form SOCIAL SERVICES Pre-existing exposure and conditions: Do you know where to refer an individual that is experiencing domestic violence? Yes___ No___ Do you know where to refer an individual that has a disability? Yes ___ No__ If yes how about for the following types of disability? Do you know where to refer an individual that has a mental disability? Yes__ No__ Do you know where to refer an individual that has a physical disability? Yes__ No__ Housing: Do you know where to refer an individual that is in need of emergency housing (not having a place to stay/sleep at least 4 times in the last 3 years)? Yes__ No___ Do you know where to refer an individual that is in need of temporary housing? Yes__ No__ Do you know where to refer an individual that is in need of permanent housing? Yes__ No__ Legal: Do you know where to refer an individual that is in need of legal assistance? Yes__ No___ Do you know where to refer an individual that is in need of legal assistance for divorce matters? Yes___ No____ Do you know where to refer an individual that is in need of legal assistance for immigration matters? Yes___ No____ Do you know where to refer an individual that is in need of legal assistance for criminal history? Yes___ No____ Resources: Do you know where to refer an individual that is in need of re-entry resources? Yes___ No____ Do you know where to refer an individual that is in need of employment resources? Yes__ No__ Do you know where to refer an individual that is in need of healthcare resources? Yes__ No___ Transportation: Do you know where to refer an individual that is in need of light rail assistance? Yes__ No__ Do you know where to refer an individual that is in need of bus assistance? Yes__ No__ Do you know where to refer an individual that is in need of a bike? Yes__No__ Supplies: Do you know where to refer an individual needing food? Yes__ No___ Do you know where to refer an individual needing hygiene items? Yes__ No__ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 85 H. REACH Awareness Client Post-Survey Name:_______________________________ Date _______________________ To better understand your level of awareness to local resources and service please take a few minutes to fill this short survey. There are no right or wrong answers so please answer each question as honestly as you can. This Pre Awareness form will take about 3 minutes. Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I’m knowledgeable about where I can go for information for housing resources? 0 1 2 3 4 I’m knowledgeable health care resources? 0 1 2 3 4 I’m knowledgeable about domestic violence resources? 0 1 2 3 4 I’m knowledgeable about disabilities resources? 0 1 2 3 4 I know where to go for supplies (food/hygiene) resources? 0 1 2 3 4 I know where I can go for transportation resources? 0 1 2 3 4 I know where I can go for legal assistance? 0 1 2 3 4 BASIC KNOWLEDGE REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 86 REACH Awareness Client Post-Survey Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I found the housing resources helpful at this event? 0 1 2 3 4 I found the health care resources helpful at this event? 0 1 2 3 4 I found the domestic violence resources helpful? 0 1 2 3 4 I found the disability resources helpful? 0 1 2 3 4 I found the supply (food/hygiene) resources helpful? 0 1 2 3 4 I found the transportation resources helpful? 0 1 2 3 4 I found the legal resources helpful? 0 1 2 3 4 EVENT How many informational booths did you visit today? • 0-9 • 10-14 • 15 What did you like about the event? _________________________________________________ What did you not like about the event? ______________________________________________ REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 87 I. Volunteer Impact Evaluation Name:_______________________________ Date _______________________ Please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Volunteer Impact Evaluation Form will take about 3 minutes. We are interested in knowing if this experience has impacted your current comfort level in interacting (communicating) with an individual that is homeless. All information will be kept confidential and data gathered will be de-identified (names removed). Never Rarely Sometimes Often Always How often do you interact with individual who are homeless? 0 1 2 3 4 Do you acknowledge individuals who are homeless (if they approach or acknowledge you)? 0 1 2 3 4 Do you take time to greet or talk an individual who is homeless? 0 1 2 3 4 COMMUNICATION Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I feel comfortable around individuals who are homeless? 0 1 2 3 4 I feel comfortable around individuals who have a mental illness? 0 1 2 3 4 I feel comfortable around individuals have experienced domestic violence? 0 1 2 3 4 I feel comfortable around individuals who are abusing substances (drugs/alcohol)? 0 1 2 3 4 I feel comfortable around individuals who have a disability? 0 1 2 3 4 COMFORT REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 88 Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I enjoyed this participating in this event? 0 1 2 3 4 I feel more comfortable around individuals who homeless because of this event? 0 1 2 3 4 EVENT REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 89 J. Impact Evaluation Form Name:_______________________________ Date _______________________ Please answer the following questions. There are no right or wrong answers so please answer each question as honestly as you can. This Impact Evaluation Form will take about 1 minute. We are interested in knowing if this experience has impacted you? All information will be kept confidential and data gathered will be de-identified (names removed). Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree I feel good about how the students interacted with me? 0 1 2 3 4 I feel respected by this effort? 0 1 2 3 4 I received at least 5 helpful items? 0 1 2 3 4 Experience REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS K. REACH Ambassador Recruitment Form Name Phone Number Email Address 90 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 91 L. REACH Ambassador Training Sign in Sheet Name Phone # Email Address Check-In Time Check-Out Time REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 92 M. REACH Awareness Sign In Sheet Name Phone # Email Address Student Guest REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 93 N. In-Kind Donation Tracking Form Name Phone Number Email Address Item Donated/Quantity REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 94 O. REACH Out Volunteer Sign In Sheet Name Phone # Email Address Check-In Time Check-Out Time REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS P. Inventory Tracking Form Food Clothes Tops Bottoms Shoes Backpacks Gift Certificates Toiletries Deodorant Toothbrush Toothpaste Lotion Shampoo Conditioner Fingernail Clipper Sunscreen Chapstick 95 REVIVE EMPATHY AWARENESS ON CAMPUS FOR THE HOMELESS 96 Q. Program: REACH Logic Model Inputs Activities Outputs Short Client related: -Homeless individuals -Students Human Resources: -Local organizations and agencies -Student volunteers -ASU Dtphx campus Staff: -REACH team -School of Social work -Volunteers Physical and technical: -Venue -Flyers -Donations -Surveys -Academic Database -Recruitment of volunteers and REACH training -Measuring students’ awareness and homeless service awareness -Problems related to homeless population measured -Empathy measured -Advertise donations’ intake -Level and type of needs measured -Build local organization and service database at ASU -Store data on level of awareness and knowledge on an academic database at ASU -30 participants attending and completing training -Provide awareness of services to 30 homeless and 30 students -Provide awareness of homelessness and related needs to 15 stakeholders and 30 students -Provide awareness of homelessness circumstance and educate about social skills to 30 students -Provide basic needs (Food, clothing, hygiene) to 30 homeless individuals -Establish communication platform with more than 15 local agencies -Awareness of local services changed -Awareness of homelessness changed -Awareness of needs changed -Empathy level in students changed -Increased communication between students and homeless increased -Basic needs of at least 15 homeless individuals are met -Increased communication between more than 15 agencies -Increased communication between 30 homeless individuals and over 15 agencies -Monitor clients’ change in database Assumptions -Student engagement with homeless individuals will increase level of empathy and understanding homelessness as a circumstance. -Exposing homeless individuals to local agencies and services will increase needs met. -Educating individuals in an academic setting about local services will create a sense of responsibility towards the community. Outcomes Medium -Increase level of awareness regarding local services, and homelessness -Increase level of empathy in student community at ASU Dtphx campus -Decreased amount of basic needs on the streets -Increased number of homeless clientele using local services Impact -Increased number of people understanding homelessness -Progressed communication between different agencies offering different services -Decreased number of homeless individuals on the street -Provide insight to community regarding students’ empathy and further progress research on homelessness in Dtphx