A railway station

Public transport is one of the facilities available in Malaysia. Overwhelming demand from the community has demanded public transport as an alternative for some people to do their daily activities. The increasing of Malaysian population brought many problems to the environment especially traffic congestion problem. The Government spends a lot of money to overcome this problem [10]. Public transport has been upgraded to ensure user comfort. Most people in the city are more interested in using railway transport as traffic congestion and travel time accuracy is better than other public transport [1, 5]. To influence public demand, the facilities available at the train station should be complete [3, 5]. The choice of location for the study are Batu Gajah station (station 1) and Kluang station (station 2) for rural services while Bandar Tasik Selatan station (station 3) and KL Central station (station 4) for urban services. The results of this study showed that, based on data and information obtained from field survey work and the feedback questionnaires from users, basic facilities at railway stations surveyed for urban and rural services can be identified and listed. An analysis of the status of the facilities at railway stations can be established through the safety of passengers and observations in the field. The facilities available at the urban service station are more complete than in rural service station. Facilities at railway station should be improved to attract people using the facilities.

2021

This research paper summarizes published research work on how the passenger behaviour and characteristics influences the railway station design. Due to the growing population in cities and increased intercity trips, efficient public transportation is becoming an essential need. One of the best options for this problem is use of mass transit which accommodates transportation of people in high numbers per single trip. As a way of making Mass transit attractive to passengers, the utter most important objective of station design is to satisfy the various demands of passengers, translating to a people-oriented design. Public transportation systems such as rail transport pay dividends in key areas which include less traffic congestion, less pollution, safer travels, lower expenditures, less effort and better predictability. Passengers in railway transport exhibit different requirements during travel, which are reflected in terms of requirements regarding wished for offers and in specific behaviour patterns hence proper investigation on passenger characteristics and behavior mapping will aid station operators to offer services which are in sync with user requirements in a cost effective manner.

2015

Service quality has been viewed as a determinant of customer satisfaction. Different dimensions of service quality have been considered by various researchers. This study identifies components of service quality of Indian Railways at railway platforms. The study is exploratory in nature and uses factor analysis to identify the most important factors of customer satisfaction with service quality. The research methodology is empirical, and a survey of passengers (customers) was conducted. The findings reveal that five factors are considered important for determining satisfaction with railway platforms, the most important of which are refreshments and behavioral factors. Managerial and theoretical implications are drawn and discussed in the paper, and a model is proposed.

The latter part of the past decade has seen an economic shift the world-over from agriculture and manufacturing to service based industries. A number of issues have led to lower agricultural output and reduced use of human capital in manufacturing, climate change and advent of technology being the critical ones. A similar change has also been observed in the Indian economy resulting in emergence of several clusters (cities or towns) holding sizeable population. Many businesses providing services are located in such clusters, ensuring better access to skilled labour, key markets and suppliers as well as strong connectivity with other parts of the country. On the flip side, as a consequence, larger cities such as Mumbai, Delhi, Kolkata, to name a few, have experienced significant increase in population leading to augmented stress on their transportation infrastructure , including but not limited, to roads & highways, airports and railway stations. The perils of breakdown in and crumbling of our public infrastructure has been at the forefront of previous and current Governments and sustained efforts are being made to combat the same. Railways: The New Paradigm of Change The increased pressures of growing population have also contributed to a strong and sustained growth in movement of passenger & goods across various modes of transportation. However, Railways remains the primary and preferred mode of transport for a large part of the population, especially the lower strata. India's rail network is the 4 th longest and the most heavily used system in the world, transporting over 8 billion passengers and nearly 1 billion tonnes of freight annually. A significant demand growth for rail transport services operating between and amongst metros and mini-metros has significantly exceeded the national average.

Passengers spend considerable time on railway platforms using amenities thereon; thus, making their stay pleasurable would result in passenger satisfaction for a rail journey. The Ministry of Railways in India has initiated plans for developing stations of world-class standards by delivering state-of-the-art facilities and quality services at platforms. This paper is an attempt to assess levels of importance and satisfaction perceived by passengers with respect to amenities on platforms of Allahabad Junction in the State of Uttar Pradesh, India. A total of 32 platform amenities examined through a sample of 1,248 passengers were grouped under 7 factors using Exploratory Factor Analysis. A service quality performance matrix was prepared thereafter to identify amenities needing improvement, and a Customer Satisfaction Index was calculated to determine a priority order for improvement of these amenities. Security and cleanliness were revealed to be the aspects that need improvement. Findings of this study are expected to be useful for policymakers working on the concept of world-class stations.

MATEC Web of Conferences, 2017

Thailand is now entering to an aging society, as the number of elderly will increase to 25.2 million people in the year 2030 [1]. From the statistics of National Statistical office 2007, the number of people with disabilities (PwDs) is approximately 2.9% or 1.7 million people of the total population. The Thai government has recently enacted many policies and acts specifically to equal the right of these people to be able to live like a normal person. One of the aspects of these acts is enabling them to access transportation services without difficulties. As Thailand has recently invested large amount budget on developing many railway projects, thus this is an important opportunity to enhance the design standard of transportation facilities to meet the demands of all types of users. This research is aimed to compare the laws and guidelines of railway station and facilities designed for all at international level and to explore the principles of railway station design that used for railway station design in order to make the recommendation for Thai railway station design to improve accessibility in terms of designs and additional facilities.

ComFin Research

Indian Railways is the largest railway network in Asia. With a modest beginning in India on April 16, 1853, when the first wheels rolled on rails from Bombay to Thane, the Indian Railways has emerged today as the main vehicle for socio-economic development of the country. Some of the services provided by Indian Railways are freight services, parcel carrier and catering, tourism services and other related services owned by the Government of India. Indian Railways is the largest railway network in Asia. With 1.3 million employees, it is the largest employer in the organized sector in India. The main objective of this study is to analyse the passenger satisfaction and problems regarding the service provided by the Indian railways. Primary data were collected by interviewing 75 passengers of Rail transport in Tirunelveli with a specially prepared interview schedule. The researcher has applied Simple Percentage analysis, Weighted Average and one sample t- test with the help of SPSS. It i...

https://www.ijrrjournal.com/IJRR_Vol.6_Issue.12_Dec2019/Abstract_IJRR007.html, 2019

Local trains are the lifeline of Mumbai city. The ever-growing number of people using railway facility means: that the ease of purchasing a ticket is increasingly becoming a concern for commuters. Thus, ticket counter becomes a vital prerequisite facility to access the Mumbai railways. The main aim of this study was to identify the problems faced by the commuters using the facilities at the ticket counters of Mumbai suburban railway stations. To study the above objective, observation method was used to assess the ticketing area of six Mumbai suburban railway stations. Based on the observation, a questionnaire was formulated and was used as an interview schedule for data collection. A sample size of 126 commuters (60% female and 40% males) aged 16-30 years were surveyed using a convenient sampling method. The results of the study showed that 30% commuters book the ticket once in three or six months while 29% book once in a month whereas only 7% booked tickets daily. The results revealed that the problems faced by the commuters were related to poor ventilation (59%), insufficient movement space (39%) followed by lack of cleanliness and hygiene (37%), and improper flooring (32%). In addition, 25%, 23% and 24% commuters found the ticketing area unsafe, noisy and had improper signages respectively. Findings of this study will be useful for policymakers and designers to work on an effective design of the ticketing area in order to reduce the discomfort and problems of commuters.

niwayan, 2019

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