Apple Products and New Zealand Consumer Law

When you purchase Apple hardware products, you will receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.

Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).

Non–Apple branded products purchased from Apple are also eligible for coverage under New Zealand consumer law, but are not covered by the Apple Limited Warranty, the AppleCare Protection Plan, or AppleCare+.

Summary of New Zealand consumer law, the Apple Limited Warranty, the AppleCare Protection Plan and AppleCare+

The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan, or AppleCare+. Copies of those respective terms and conditions are available at apple.com/nz/legal/warranty/ and apple.com/nz/legal/sales-support/.

*This page has been prepared by Apple and its contents are not endorsed by any third party.

• Apple Support: 0800-127-753.
• Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
• Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.

Apple Sales New Zealand
PO Box 912015, Auckland Mail Centre, Auckland 1142.

Summary of New Zealand statutory consumer guarantees

For Apple-branded goods, in addition to the above, we also guarantee that we will take reasonable action to ensure that facilities for repairs and spare parts are reasonably available for a reasonable time and that we will honour our Apple Limited Warranty and, where applicable, the AppleCare Protection Plan or AppleCare+.

Under New Zealand consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is serious or minor, and whether it can be fixed.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.

For goods, there is a serious failure to comply with a consumer guarantee when:

• You would not have purchased the product if you had known about the problem.
• The product is significantly different from the description, sample or demonstration model you were shown.
• The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
• The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
• The product is unsafe.

For services, there is a serious failure to comply with a consumer guarantee when:

• You would not have engaged the service if you had known the nature and extent of the problem.
• The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
• You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
• You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
• The supply of the service has created an unsafe situation.

040121 Consumer law matrix - New Zealand