Resilience: Virtually Speaking: Communicating at a Distance
By Tim Ward and Teresa Erickson
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About this ebook
To adapt to a world where you can't meet face to face, with no air travel, conferences cancelled and teams working from home, leaders, experts, managers and professionals all need to master the skills of virtual communication. Written by the authors of The Master Communicator’s Handbook, this book tells you how to create impact with your on-screen presence, use powerful language to motivate listening, and design compelling visuals. You will also learn techniques to prevent your audience from losing attention, to keep them engaged from start to finish, and to create a lasting impact. The "Resilience Series" is the result of an intensive, collaborative effort of our authors in response to the 2020 coronavirus epidemic. Each volume offers expert advice for developing the practical, emotional and spiritual skills that you can master to become more resilient in a time of crisis.
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Resilience - Tim Ward
What people are saying about
Resilience: Virtually Speaking Communicating at a Distance
I have worked with Tim and Teresa for over a decade, and have found their expertise invaluable in honing my leadership communications abilities. As more and more of our professional communication lives move online, I am thrilled that their new book focuses on this vital skills set for executives and leaders everywhere.
Anne N. Kabagambe, Executive Director at the World Bank Group
Tim and Teresa scrubbed me of acronyms and schooled me to making everything more relevant and real to my audience. We’ve engaged them in training our leaders and I’ve seen a watershed difference in bringing our work to life.
Carter Roberts, President and CEO, World Wildlife Fund
I’ve seen Teresa and Tim’s techniques at work with my leadership team, with transformational results. They’ve helped us communicate with clarity, purpose and vision.
Donald Kaberuka, Former President, Africa Development Bank
Coronavirus quarantine has changed all the rules and left many people befuddled about how to communicate and present from their kitchens. Virtually Speaking – Communicating at a Distance is an excellent guide to successful engagement while we are unable to gather in person. In fact, global pandemic or not, this book should be required reading for anyone who needs to communicate with others – all of us!
Alan J. Thornhill, Director, Pacific Ecological Systems Division, Environmental Protection Agency
The habits that made us successful in person or on the phone often work against us when communicating via video. Teresa and Tim understand that. Their book is a practical and effective guide for communicating and influencing in a world in which video is crucial for success.
Mark A. Jamison, Director, Public Utility Research Center, University of Florida
Virtually Speaking is an impeccably timed guide for anyone communicating virtually during the worldwide pandemic of 2020 – which means just about anyone with an Internet connection. It is both practical and pertinent, offering powerful tips to enhance one’s meaningful engagement with others communicating at a distance. I have no doubt that this latest treasure from the enlightened publishers at Changemakers Books will long outlive the COVID-19 crisis, and continue to serve as an essential resource for web-based meetings and teleconferencing for many years to come.
Bart W. Édes, Representative, North America, Asian Development Bank
Teresa and Tim are genuine masters. They have helped me enormously over the years.
Dr. Wade Davis, author of Into the Silence and BC Leadership Chair in Cultures and Ecosystems at Risk, University of British Columbia
Resilience:
Virtually Speaking
Communicating at a Distance
The Resilience Series
Resilience: Adapt and Plan for the New Abnormal - in the COVID-19 Coronavirus Pandemic
Gleb Tsipursky
Resilience: Aging with Vision, Hope and Courage in a Time of Crisis
John C. Robinson
Resilience: Connecting with Nature in a Time of Crisis
Melanie Choukas-Bradley
Resilience: Going Within in a Time of Crisis
P. T. Mistlberger
Resilience: Grow Stronger in a Time of Crisis
Linda Ferguson
Resilience: Handling Anxiety in a Time of Crisis
George Hoffman
Resilience: Navigating Loss in a Time of Crisis
Jules De Vitto
Resilience: The Life-Saving Skill of Story
Michelle Auerbach
Resilience: Virtual Teams - Holding the Center When You Can’t Meet Face-to-Face
Carlos Valdes Dapena
Resilience: Virtually Speaking - Communicating at a Distance
Tim Ward and Teresa Erickson
Resilience:
Virtually Speaking
Communicating at a Distance
Teresa Erickson
and Tim Ward
Winchester, UK
Washington, USA
First published by Changemakers Books, 2020
Changemakers Books is an imprint of John Hunt Publishing Ltd., No. 3 East Street,
Alresford, Hampshire SO24 9EE, UK
office@jhpbooks.com
www.johnhuntpublishing.com
www.changemakers-books.com
For distributor details and how to order please visit the ‘Ordering’ section on our website.
© Teresa Erickson and Tim Ward 2020
ISBN: 978 1 78904 673 1
978 1 78904 674 8 (ebook)
Library of Congress Control Number: 2020937439
All rights reserved. Except for brief quotations in critical articles or reviews, no part of this book may be reproduced in any manner without prior written permission from the publishers.
The rights of Teresa Erickson and Tim Ward as authors have been asserted in accordance with the Copyright, Designs and Patents Act 1988.
A CIP catalogue record for this book is available from the British Library.
Design: Stuart Davies
UK: Printed and bound by CPI Group (UK) Ltd, Croydon, CR0 4YY
Printed in North America by CPI GPS partners
We operate a distinctive and ethical publishing philosophy in all areas of our business, from our global network of authors to production and worldwide distribution.
Contents
Cover
Half Title
Title
Copyright
Contents
Foreword
Chapter 1 Your On-Screen Presence
Chapter 2 Powerful Language
Chapter 3 Structuring a Virtual Presentation
Chapter 4 Engagement and Interactivity
Chapter 5 Answering Questions Effectively
Chapter 6 Virtual Visuals
Conclusion Our Virtual Future
Appendix 1 Virtual Meeting Tips
Appendix 2 Team Communications and Cognitive Biases
About the Authors
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Guide
Cover
Half Title
Title
Copyright
Contents
Start of Content
Conclusion Our Virtual Future
Appendix 1 Virtual Meeting Tips
Appendix 2 Team Communications and Cognitive Biases
About the Authors
Other Books by these Authors
Teresa Erickson and Tim Ward
The Master Communicator’s Handbook
978-1-78535-153-2
Tim Ward
Indestructible You: Building a Self that Can’t be Broken
978-1-78279-940-5
Savage Breast: One Man’s Search for the Goddess
978-1-90504-758-1
What the Buddha Never Taught
978-1-78279-202-4
The Resilience: In a Time of Crisis series
Resilience: Handling Anxiety in a Time of Crisis George Hofmann
Resilience: The Life Saving Skill of Story Michelle Auerbach
Resilience: Adapt and Plan for the New Abnormal Gleb Tsipursky
Resilience: Aging With Vision; Hope and Courage in a Time of Crisis John C. Robinson
Resilience: Connecting With Nature in a Time of Crisis Melanie Choukas-Bradley
Resilience: Going Within in a Time of Crisis P. T. Mistlberger
Resilience: Growing Stronger in a Time of Crisis Linda Ferguson
Resilience: Navigating Loss in a Time of Crisis Jules De Vitto
Resilience: Virtual Teams; Holding the Center When You Can’t Meet Face-to-Face Carlos Valdes Dapena
Resilience: Virtually Speaking; Communicating at a Distance Tim Ward and Teresa Erickson
Foreword: Resilience In a Time of Crisis
What can we do to help?
In a time of crisis – such as