Canary Islands Vacations & Trips from $1,081

I'd never stayed in the area before, but chose it because of the parking, which the CayBeach had plenty of free street parking. The bungalow was very spacious, quiet and comfortable. All the staff were friendly and abided by current Spanish Covid19 regulations.

Property was lovely but it’s a shame there are no tea/coffee making facilities in the rooms. When we asked for a bath mat it took 3 days and in the meantime my daughter slipped and hit her head on the bath. There are limited options for feeding kids dinner, we wanted to feed our 20 month daughter at 6 in the buffet but despite being told we could by one member of staff, the others told us it’s not possible jngless we eat and pay too. Staff were incredibly rude and wouldn’t let us in the restaurant at one point then told us they would get something for us and we could eat it elsewhere. After complaining they were still rude and wouldn’t let my husband in to collect food because he was wearing swim shorts so they told him to stand outside. No customer service at all and I have never been spoken to like that in a 5 star resort whatever the rules may be. We complained but they didn’t do anything apart from apologise. There is a kids club and 2 kids pools yet they claim not to be a kid friendly hotel which is odd.

Room 153 was in an excellant location, spa a bit basic (plunge pool and magma room out of order)

This was our seventh visit to this hotel and always feels like coming home. A relaxed holiday in wonderful surroundings. I had emailed requesting a certain room, which we had, so that was very much appreciated. Our room was cleaned daily to a high standard. A recent renovation of the restaurant makes this a lovely place to eat and relax. Food is varied, do miss the morning coffee service but thats a personal view. Jordi, one of the managers is fantastic and attentive. It's lovely that he recognises us each year and will spend time with you. It is a shame that despite this being our seventh visit, it was not recognised at reception when checking in. The receptionist asked us if we had ever been before and was surprised that we had! It wont stop us visiting next year, but would make the checking in experience more personal. The amadores area is lovely, quiet at this time of year as expected but you can take a short walk to Puerto Rico for more bars and restaurants. A lovely break for us and have already booked our eighth visit in June next year.

The grounds were lovely. The apartment was clean and well equipped. We used the indoor pool which was nice but needed a little maintenance here and there. Overall a good experience apart from noisy neighbours.