AIDA (marketing)

This article is about the marketing term AIDA. For other uses, see Aida (disambiguation).

AIDA is an acronym used in marketing and advertising that describes a common list of events that may occur when a consumer engages with an advertisement.

• A – attention (awareness): attract the attention of the customer.
• I – interest of the customer.
• D – desire: convince customers that they want and desire the product or service and that it will satisfy their needs.
• A – action: lead customers towards taking action and/or purchasing.

Using a system like this gives one a general understanding of how to target a market effectively. Moving from step to step, one loses some percent of prospects.

AIDA is a historical model, rather than representing current thinking in the methods of advertising effectiveness.

History

The term and approach are commonly attributed to American advertising and sales pioneer, E. St. Elmo Lewis. In one of his publications on advertising, Lewis postulated at least three principles to which an advertisement should conform:

The mission of an advertisement is to attract a reader, so that he will look at the advertisement and start to read it; then to interest him, so that he will continue to read it; then to convince him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success, it is a successful advertisement.

According to F. G. Coolsen, "Lewis developed his discussion of copy principles on the formula that good copy should attract attention, awaken interest, and create conviction." In fact, the formula with three steps appeared anonymously in the February 9, 1898 issue of Printers' Ink: "The mission of an advertisement is to sell goods. To do this, it must attract attention, of course; but attracting attention is only an auxiliary detail. The announcement should contain matter which will interest and convince after the attention has been attracted" (p. 50).

The importance of attracting the attention of the reader as the first step in copy writing was recognized early in the advertising literature as is shown by the Handbook for Advertisers and Guide to Advertising:

The first words are always printed in capitals, to catch the eye, and it is important that they should be such as will be likely to arrest the attention of those to whom they are addressed, and induced them to read further.

A precursor to Lewis was Joseph Addison Richards (1859–1928), an advertising agent from New York City who succeeded his father in the direction of one of the oldest advertising agencies in the United States. In 1893, Richards wrote an advertisement for his business containing virtually all steps from the AIDA model, but without hierarchically ordering the individual elements:

How to attract attention to what is said in your advertisement; how to hold it until the news is told; how to inspire confidence in the truth of what you are saying; how to whet the appetite for further information; how to make that information reinforce the first impression and lead to a purchase; how to do all these, – Ah, that's telling, business news telling, and that's my business.

Between December 1899 and February 1900, the Bissell Carpet Sweeper Company organized a contest for the best written advertisement. Fred Macey, chairman of the Fred Macey Co. in Grand Rapids (Michigan), who was considered an advertising expert at that time, was assigned the task to examine the submissions to the company. In arriving at a decision, he considered inter alia each advertisement in the following respect:

1st The advertisement must receive "Attention," 2d. Having attention it must create "Interest," 3d. Having the reader's interest it must create "Desire to Buy," 4th. Having created the desire to buy it should help "Decision".

The first published instance of the general concept, however, was in an article by Frank Hutchinson Dukesmith (1866–1935) in 1904. Dukesmith's four steps were attention, interest, desire, and conviction. The first instance of the AIDA acronym was in an article by C.P. Russell in 1921 where he wrote:

An easy way to remember this formula is to call in the “law of association,” which is the old reliable among memory aids. It is to be noted that, reading downward, the first letters of these words spell the opera “Aida.” When you start a letter, then, say “Aida” to yourself and you won’t go far wrong, at least as far as the form of your letter is concerned.

AIDA is a lynchpin of the Promotional part of the 4Ps of the Marketing mix, the mix itself being a key component of the model connecting customer needs through the organisation to the marketing decisions.

Purchase Funnel

Since the early 1960s, AIDA has frequently been illustrated in the diagrammatic format of a funnel, indicating that a larger quantity of potential purchasers become aware, then a smaller subset becomes interested, and so on. It is often referred to as a "purchase funnel," “customer funnel,” “marketing funnel,” or “sales funnel.”

New Developments

Later versions of the theory have edited the AIDA steps. New phases such as satisfaction* (AIDAS) and confidence (AIDCAS) have been added. Another developed concept is AISDALSLove model which new elements such as Search, Like/dislike (evaluation), Share and Love/hate as long-term effects have also been added.

• S – Satisfaction – satisfy the customer so they become a repeat customer and give referrals to a product.

One significant modification of the model was its reduction to three steps (CAB):

• Cognition (Awareness or learning)
• Affect (Feeling, interest or desire)
• Behavior (Action).

Along with these developments came a more flexible view of the order in which the steps are taken, suggesting that different arrangements of the model might prove more effective for different consumer-to-product relationships.

Additionally, as experts have examined this theory more defined practices and theories have been developed including the T.I.R.E.A. scale that focuses on breaking down the decision making process into more defined components. Each step focuses on a progressive journey through the decision making process.

• T – Thought
• I – Interest (Desire)
• R – Risk (Evaluation)
• E – Engagement
• A – Action

The Thought portion of the decision making process can occur randomly and be stimulated by a variety of stimuli but generates little or no attention by an individual. It simply creates an awareness of something but generates little or no interest. Similar to seeing food after one has become full after a meal... one may be aware of the food that is there but there is little need or interest in obtaining it.

Interest occurs when one wants or needs something – hunger is an example. The level of interest (or desire) increases as hunger and or the wants and desires increase.

Risk and its evaluation occur as interest increases. One may desire steak but withhold obtaining it due to cost, or other reasons (such as health related issues, etc.)

Engagement – An emotional response when Interest and Desires exceed Risks.

Action – A physical response to obtain what one wants and desires and is willing to assume the risks and/or costs in obtaining it.

REAN Another similar model REAN was also developed in 2006 to more specifically cater for the customer lifecycle. REAN is a marketing acronym that stands for;

• R – Reach – the set of activities needed to raise prospects' attention for your brand, product or service
• E – Engage – the gradual, typically multi-channel, often recursive set of activities needed to engage the prospects you just won
• A – Activate – the activities needed for your prospects to take, eventually, the actions you wanted them to take
• N – Nurture – the activities needed to nurture the customer relationship you just managed to create

NAITDASE:

Recently, Christian Betancur proposes a more complete process: NAITDASE model (in Spanish: NAICDASE). This begins with the identification of a Need (an opportunity or a problem of our prospect client). After the Attention and Interest, must arise the Trust (i.e., Confidence). Without this, customers hardly move forward towards the Desire and Action of purchase. The process does not end with the purchase, as this is not the goal of the client; therefore, the final two stages are the Satisfaction of previously identified and agreed needs and the Evaluation by the customer about the whole process. If positive, it will repurchase and recommend to others (Customer's loyalty).

Trust is a key element in this process, and must be achieved through these important ingredients:

1. Business and personal image (including superior brand support). 2. Empathy with this customer. 3. Professionalism (knowledge of the product and master of the whole process from the point of view of the customer). 4. Ethics without exceptions. 5. Competitive Superiority (to solve the needs and requirements of this customer). 6. Commitment during the process and toward the customer satisfaction.

Trust (or Confidence) is the glue that bonds society and makes solid and reliable relations of each one other.

Cultural references

The character Blake in the film Glengarry Glen Ross by David Mamet makes a noteworthy reference to AIDA. A minor difference here is that the D in Blake's motivational talk is defined as decision rather than desire, presumably implying that the third step not only imbues the customer with the want of the product but also willing to commit themselves positively to the purchase.

See also

• DAGMAR marketing
• AISDALSLove

References

• Geml, Richard and Lauer, Hermann: Marketing- und Verkaufslexikon, 4. Auflage, Stuttgart 2008, ISBN 978-3-7910-2798-2