Negative feedback after a sports event can be challenging, but it also offers an opportunity for improvement and relationship building. Here's how to turn the situation around:

• Listen actively: Acknowledge the feedback by thanking attendees for their input and showing empathy.

• Respond promptly: Address concerns quickly with clear, transparent communication about the steps being taken.

• Implement changes: Use the feedback to make tangible improvements and inform future events.

How have you handled negative feedback at events? Share your experiences.