Em momentos de crise ou imprevistos, a transparência é fundamental. A liderança deve informar rapidamente o que está acontecendo, mesmo que ainda não tenha todas as respostas. Manter os colaboradores atualizados com informações claras evita a criação de rumores e desconfiança.

When last-minute route changes occur, it's essential to have a clear and effective strategy that ensures precise communication. Use technological tools for real-time updates, facilitating synchronization between drivers, coordinators, and clients. Establish clear protocols so decisions are communicated quickly, avoiding misunderstandings and delays. Ensure multiple communication channels, such as messaging and calls, are in place to guarantee timely information delivery. Train teams and always confirm that messages have been received and instructions properly understood...

1. Have the Transportation Control Tower send a message to everyone involved on the last-minute detours. This step is essential to avoid miscommunication, it is a centralized information are. 2. Recalculate On Time Deliveries, if they are doable OK, but if not advise immediately. 3. Find out how long the original route will take to restablish. 4. Plan for the next deliveries based on previous step.

En todo momento, debes de tener una sincronización importante entre capital humano y tecnología. La tecnología, bien aplicada, te dará la oportunidad de tener información inmediata que te permitirá tomar decisiones., ya sea para hacer cambios drásticos en tu ruta o proceso, o para mantener sin movimiento lo que hoy ya está en proceso y trabajar alternativas de reemplazo. El capital humano se encargará de la comunicación a los participantes en el proceso, el ofrecimiento de alternativas u opciones y para respaldar toda la información que te ofrecen los sistemas. Con estos dos pilares bien aceitados y con responsabilidades bien definidas, podrás atender cualquier disrupción en el servicio, mercado o plan.

To avoid miscommunication errors with last-minute route changes, use clear and concise communication channels like group messaging or collaboration tools. Ensure all parties receive updates in real-time, confirm receipt of changes, and provide visual aids like updated maps or schedules. Establish a system for acknowledgment to verify that everyone is on the same page.

I’ve navigated last-minute detours in my plans, and clear communication is key. First, I immediately notify everyone involved through a central communication channel to ensure no one is left in the dark. I keep the message clear and simple, focusing only on the essentials of what’s changing and how it affects each person. I also make sure to request confirmation that they’ve received and understood the update. Having a backup plan in place ensures we can quickly adapt if anything else changes. This strategy helps maintain clarity and alignment when the unexpected hits.

For RAILROADS, an unexpected change in a route—particularly an interline route—due to customer error or omission in car documentation could result in the automatic application of public tariffs. Consequently, the customer will face significantly higher costs.

Es necesario tener una interconexión en tiempo real con toda la flota, mediante sistemas app, y también apoyarnos en un potente planificador de distribución para lograr la mejor solución