Since 1993, hundreds of thousands of satisfied registered customers have put their trust in us. We try in every way possible to live up to their expectations. If ever you are not satisfied with our software, please write to us within 30 days of your purchase, and we will give you your money back.
Support
To receive your activation key again at any time, please write us the name of the software, your name and your address.
Before you ask us for technical support, please follow a few steps first in order to allow us to better serve you. In doing so, you help us control our support load, which allows us to dedicate more resources to the most serious issues.
- Make sure you have the latest version. Please click "Info..." on "help" menu to see which version you are running.
- Read the program's help file. Almost all technical support issues are covered in the FAQ of the help file.
- If your problem is still not resolved then write us all facts which help us to identify your problem. Please write the software name in the subject line.
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About us
- Business foundation in 1993
- Member of chamber of commerce and industry since 1994
- Online with www.neuber.com since 1997
- Member of Association of Software Professionals since 1998
- VeriSign verified since 2002
- Participant of the IQ-Innovation Award of Central Germany in 2006
- Cooperation with the German Federal Office for Information Security in 2007
- Member of Foundation for a Free Information Infrastructure since 2008
- Member of Association of Information and Communication Technology since 2009
- Microsoft Silver Partner since 2011
- Innovation Prize IT of the Federal Commissioner for Information Technology and IBM Germany in 2012
- Active participation in kiva.org since 2007, iplantatree.org since 2009 and other charitable projects.
- Member in the Club of 1000 since 2014
- Member of Federal Association of medium-sized IT enterprises since 2015
- Designated as mentors for Information Technology at the University of Halle-Wittenberg in 2016
- Sponsor of the monthly WebMonday for startups and Internet companies from Central Germany since 2017
- Initiator and sponsor of the Coding Contest of the University Halle-Wittenberg since 2018
- Member of the Creative Industries Saxony-Anhalt e.V. (KWSA) since 2019
- Cooperation with Wettin Art High School 2022
- 30th anniversary of the company in 2023
- New exciting projects for
Required details for all European enterprises having a website: The European Commission has set up a platform for online dispute settlement. This platform is available at https://ec.europa.eu/consumers/odr/. For any questions, we would be happy to provide further assistance.
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Donation campaigns
We donate a part of our profit for social and environmental projects.
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