Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
HELP US MAKE OFCOM’S WEBSITE BETTER!
Share your experience in our 2-minute survey (opens in a new window)
Published: 25 January 2024
Last updated: 14 November 2024
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Published: 14 March 2024
Ofcom's statistical release calendar lists the Official Statistics we are due to publish in 2024.
Last updated: 13 November 2024
These discussion papers explore future technology trends and their implications for media literacy.
Published: 13 March 2024
We publish data on which UK telephone numbers are available for allocation or are allocated, and lists of codes for use in number porting and other administrative tasks.
Published: 12 November 2024
Social media is a significant aspect of daily life for most of us. Almost all adult internet users use some form of online communication platform.
Published: 8 March 2024
Last updated: 7 November 2024
In accordance with the conditions for pre-release access to Official Statistics set out in the DCMS statement of compliance, named officials can receive privileged early access to Official Statistics.
Published: 1 November 2024
All electronic devices generate what is called “radio noise” in the form of unwanted random emissions that can create low level of interference to radiocommunications systems. It can be considered as a form of pollution of the radio spectrum that degrades the performance of radio receivers.
Published: 31 October 2024
Key trends emerging in Q2 from data we collect on the UK telecommunications sector.
Published: 27 November 2023
Last updated: 31 October 2024
Ofcom’s open data is a mix of data from or about the companies we regulate in the communications sector, and the citizens and consumers who use them.
Published: 7 December 2023
Last updated: 28 October 2024
We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.
Key data on the postal sector for the 2023-24 financial year.
Published: 23 February 2024
Last updated: 25 October 2024
Ofcom measures electromagnetic fields (EMF) near mobile phone base stations. We have been taking these measurements for many years, gradually covering more and more locations across the UK.
Published: 26 January 2024
Last updated: 17 October 2024
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Published: 15 October 2024
The extent to which broadcast television channels and on-demand programme services (ODPS) carried access services in 2024.
Published: 16 February 2024
Last updated: 15 October 2024
The Online Experiences Tracker is a quantitative tracking survey that examines people's attitudes to, and experiences of using online services.
Published: 8 October 2024
The new Online Safety Act (OSA) and existing VSP regulation place duties on relevant online services to protect their users from illegal content and children from certain harmful content.
Published: 7 October 2024
This document details our progress since we published our last annual plan in April 2023. We are proud of all we have achieved over the last 18 months across a range of disciplines including policy, research, evaluation, commissioning activities for communities and working with platforms.
Published: 29 January 2024
Last updated: 7 October 2024
Ofcom's Making Sense of Media bulletin summarises media literacy activities by a range of organisations in the UK and overseas.
Published: 29 April 2024
Media literacy has been an important part of Ofcom’s role since it was established in 2003 when the Communications Act directed Ofcom to research and promote media literacy across the UK. This publication marks a significant milestone as Ofcom’s first public articulation of a multi-year media literacy strategy in 20 years.
Published: 4 October 2024
Ofcom’s Behavioural Insights Hub ran its first in-house online trial this year, and we’re looking to do more.
Published: 27 February 2024
Last updated: 24 September 2024
Our latest research into the affordability of home broadband, mobile phone, landline and pay TV services.
Published: 18 September 2024
We wanted to find out if behavioural techniques could be used to increase the number of users accessing online terms and conditions (T&Cs). And does accessing T&Cs actually make a difference to how people behave online?
Published: 17 September 2024
This paper discusses how to understand user choices, preferences and welfare in an online context.
Published: 20 July 2023
Last updated: 10 September 2024
Ofcom’s latest research into UK adults’ news consumption across television, radio, print, social media and other websites or apps.
Published: 9 September 2024
In December 2022, Ofcom commissioned 13 organisations to test and evaluate different approaches to improving media literacy skills among three cohort groups: children and young people; older adults, and; disabled people and people with learning disabilities. This report summarises the main challenges and lessons learned in terms of evaluating media literacy interventions.
PDF file, 1.91 MB
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