Resume October 09
Resume October 09
Resume October 09
Summary of qualifications
Bilingual - Portuguese/English.
Strong communication and interpersonal skills.
• Exceptional Microsoft Office skills.
Proficiency in Adobe Photoshop, Adobe Illustrator and Dreamweaver.
Have a track record of working in marketing and customer service.
• Designed and constructed the website www.giselesdesk.com.
Work Experience
Reservations Sales Agent - Continental Airlines - Houston, TX (2007 – Aug 2008)
• Responsible for incoming phone calls for Portuguese Desk and general sales that included
booking domestic and international itineraries.
• Efficiently handled special requests assisting all customers including those with disabilities.
• Experience with customer service and sales techniques effectively addressing the customer
needs.
Marketing Assistant - Fionda Industria e Comércio Ltda. - Sao Paulo , Brazil (2001 – 2002)
• Responsible for the training of regional managers in use of new promotional materials and
client relations including video presentations and graphic design.
• Produced promotional trade show materials (banners, photography, folders).
• Developed and maintained partnerships with companies such as Johnson & Johnson.
• Created an internal employee incentive and reward program.
Education
• University - PUC (Pontificia Universidade Catolica), Brazil (1997 – 2000)
BA Marketing and Communications.