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Example of A Hospital

The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

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Aneesh Kallumgal
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37 views

Example of A Hospital

The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

Uploaded by

Aneesh Kallumgal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Example of a Hospital's Balanced Scorecard

Providing care in a hospital emergency department is fast-paced and physically


demanding and draws upon a multitude of technologies and interpersonal skills. Here is a sampling from
the balanced scorecard of the Ontario hospital systemthat measures success in the delivery of health care by
their emergency departments. The scorecards compare patient outcomes in the various hospitals to
discover best practices that can be used to improve patient outcomes and experiences.
1. Financial Performance and Condition - Human resource productivity indicators
% of management and operational support hours
% of registered nurse hours
% total worked hours
2. Patient Satisfaction - Service and relationships indicators
Overall Impressions - How was the hospital stay viewed
Communication - How well was information communicated with the patient and the family
Consideration - Whether the patient and family were treated with respect by doctors, nurses, and other staff
Responsiveness - The amount of time they waited to see doctors or nurses and receive test results
3. Clinical Utilization and Outcomes - Clinical performance indicators
Return visit rate for ankle or foot injury patients <=7 days
Return visit rate for asthma <=24 hours (adults)
Return visit rate for asthma 24-72 hours (adults)
Return visit rate for asthma 0-72 hours pediatrics
4. System Integration and Change - Management of change indicators
Clinical data collection and dissemination
Internal coordination of care
Use of clinical information technology
Use of standardized protocols
Healthy work environment

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