Scribd Logo
Upload

Welcome to Scribd!

  • 29 views

    Example of A Hospital

    Uploaded by

    Aneesh Kallumgal
    The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Example of A Hospital

    Uploaded by

    Aneesh Kallumgal
    29 views1 page
    The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

    Original Description:

    jj

    Original Title

    Example of a Hospital

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    29 views1 page

    Example of A Hospital

    Uploaded by

    Aneesh Kallumgal
    The balanced scorecard of an Ontario hospital system measures the success of emergency departments across multiple categories. It examines financial performance and human resource productivity, patient satisfaction through surveys on care received, clinical outcomes like return visit rates, and system integration through use of technology and standardized protocols. Comparing results across hospitals identifies best practices to improve patient outcomes and experiences.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 1

    Example of a Hospital's Balanced Scorecard

    Providing care in a hospital emergency department is fast-paced and physically


    demanding and draws upon a multitude of technologies and interpersonal skills. Here is a sampling from
    the balanced scorecard of the Ontario hospital systemthat measures success in the delivery of health care by
    their emergency departments. The scorecards compare patient outcomes in the various hospitals to
    discover best practices that can be used to improve patient outcomes and experiences.
    1. Financial Performance and Condition - Human resource productivity indicators
    % of management and operational support hours
    % of registered nurse hours
    % total worked hours
    2. Patient Satisfaction - Service and relationships indicators
    Overall Impressions - How was the hospital stay viewed
    Communication - How well was information communicated with the patient and the family
    Consideration - Whether the patient and family were treated with respect by doctors, nurses, and other staff
    Responsiveness - The amount of time they waited to see doctors or nurses and receive test results
    3. Clinical Utilization and Outcomes - Clinical performance indicators
    Return visit rate for ankle or foot injury patients <=7 days
    Return visit rate for asthma <=24 hours (adults)
    Return visit rate for asthma 24-72 hours (adults)
    Return visit rate for asthma 0-72 hours pediatrics
    4. System Integration and Change - Management of change indicators
    Clinical data collection and dissemination
    Internal coordination of care
    Use of clinical information technology
    Use of standardized protocols
    Healthy work environment

    You might also like