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    Six Sigma Presentation Dec 28th

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    Madhavi N
    This document provides an overview of Six Sigma, including: 1) It describes Six Sigma as a management program focused on process improvement and reducing defects to achieve a standard of 3.4 defects per million opportunities. 2) It discusses the history and origins of Six Sigma at Motorola in the 1980s and how it later spread to other companies. 3) It outlines the key aspects of a Six Sigma program including the DMAIC process improvement methodology and how Six Sigma fits into both business processes and IT systems/software development.

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    Six Sigma Presentation Dec 28th

    Uploaded by

    Madhavi N
    179 views46 pages
    This document provides an overview of Six Sigma, including: 1) It describes Six Sigma as a management program focused on process improvement and reducing defects to achieve a standard of 3.4 defects per million opportunities. 2) It discusses the history and origins of Six Sigma at Motorola in the 1980s and how it later spread to other companies. 3) It outlines the key aspects of a Six Sigma program including the DMAIC process improvement methodology and how Six Sigma fits into both business processes and IT systems/software development.

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    This document provides an overview of Six Sigma, including: 1) It describes Six Sigma as a management program focused on process improvement and reducing defects to achieve a standard of 3.4 defects per million opportunities. 2) It discusses the history and origins of Six Sigma at Motorola in the 1980s and how it later spread to other companies. 3) It outlines the key aspects of a Six Sigma program including the DMAIC process improvement methodology and how Six Sigma fits into both business processes and IT systems/software development.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    179 views46 pages

    Six Sigma Presentation Dec 28th

    Uploaded by

    Madhavi N
    This document provides an overview of Six Sigma, including: 1) It describes Six Sigma as a management program focused on process improvement and reducing defects to achieve a standard of 3.4 defects per million opportunities. 2) It discusses the history and origins of Six Sigma at Motorola in the 1980s and how it later spread to other companies. 3) It outlines the key aspects of a Six Sigma program including the DMAIC process improvement methodology and how Six Sigma fits into both business processes and IT systems/software development.

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    Six Sigma

    Overview
    Ramesh Subramanian ; PMP ; SSGB
    Agenda
    -Business Perspective

    -What is Six Sigma

    -Six Sigma Concept

    -History

    -Interrelation of Six Sigma infrastructure

    -Six Sigma’s role in IT world

    -Lean Six Sigma

    -Example Scenarios
    Purpose of Business
    •Satisfy a Human (customer) need
    • Improve quality of life and society
    • Create value, Develop intellect and opportunities
    • Preserve and improve environment
    How do you do this on a sustainable basis in…
    Business Challenges – Balanced Scorecard
    Customer Perspective

    Internal
    Financial Business
    Perspective Process
    Perspective

    Innovation & Learning Perspective


    Get ready for touch down !!
    Get ready for touch down !!
    What is Six Sigma?
    • Management mandated and directed improvement program
    focused on breakthroughs in financial performance and
    customer satisfaction

    • Focus on core business and Customer needs

    • A systematic method for process and product improvement

    • A Greek symbol for measuring performance variation

    • A metric for evaluating performance quality

    • A standard of excellence (3.4 defects per million opportunities)


    Six Sigma Concept
    Car Parking Analogy
    Reduce Process Variation & Defect Rates

    The objective is to understand customer requirements


    and reduce process variation and defects
    Sigma as a Measure

    Using Six Sigma conventions


    Six Sigma means…..

    99% Good Isn’t Always Good Enough


    History

    In 1981 Motorola launched an initiative calling for a 5-year, 10X


    improvement in quality

    In 1987 Motorola initiated its “Six Sigma Quality” initiative, the goal was no more
    than 3.4 defective parts per million (ppm) across the company

    • A 4-year 100X quality improvement goal was set

    In 1988, Motorola won the Malcolm Baldrige National Quality Award

    • Motorola then shared its “Six Sigma” approach with other companies

    In 1989, Motorola Chairman, Bob Galvin asked Mikel Harry to head the Six
    Sigma Research Institute, an organization that received funding from a
    number of Fortune 500 companies
    Overview of Six Sigma

    It is a Philosophy It is a Process
    • Anything less than ideal is an • To achieve this level of
    opportunity for improvement performance you need to:
    • Defects cost money Define, Measure, Analyze,
    • Understanding processes and Improve and Control
    improving them is the most efficient
    way to achieve lasting results

    It is Statistics
    6 Sigma processes will produce
    less than 3.4 defects per million
    opportunities
    Customer Satisfaction + Efficient Systems =
    Improved Profitability
    Interrelationship Diagram of Six Sigma
    Infrastructure
    Site Champion and Executive Staff
    Hands-On Champion
    Master Black Belt
    Black Belts and Green Belts
    All Employees
    Three Emphasis Areas for Six Sigma
    Six Sigma 3 Critical Elements
    Defining and using business objectives and metrics that
    focus our attention on performance and defects that are most
    important to the customer and have the greatest potential
    for impacting the bottom line

    Systematic
    Dedicated Approach to
    resources and improving
    focused performance
    infrastructure, and reducing
    trained in the defects which
    use of the 6 are important
    Sigma problem to the customer
    solving and (qualitative &
    process statistical)
    improvement
    methodology
    How does Six Sigma fit into the IT World?

    – Integrate with the SDLC and PM Methodology

    – SDLC (Business Proposal, Requirements, Design,


    Development, Testing, Implementation)

    – PM (Initiation, Planning, Implementation, Control, Closure)

    – Integrate and rollout into the PMO Corporate wide


    strategy, methodologies, processes, and tools
    Process Improvement
    DMAIC Process Improvement Methodology
    DMAIC - simplified
    Six Sigma Approach
    DMAIC approach

    Identify and state the practical problem

    Validate the practical problem by collecting data

    Convert the practical problem to a statistical one, define


    statistical goal and identify potential statistical solution

    Confirm and test the statistical solution

    Convert the statistical solution to a practical solution


    Cause and Effect Diagram
    Cause and Effect Diagram
    Cause and Effect Diagram
    Cause and Effect Diagram
    Step 5 - Add Detailed Levels
    Step 6 - Analyze the Diagram
    Cause and Effect Diagram
    Multiple Causes
    Root Cause
    Root Cause Analogy
    What is Lean Six Sigma ?
    Definition – Value Adding
    Definition – Non Value Adding
    Process Flow - Order to Delivery
    Terminology - CTQ
    Complaint
    Define Customer Requirements
    Six Sigma – Companies in India
    Thank You !

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