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    Postpaid/Prepaid Account Closure Request Form: A. Customer Details

    Uploaded by

    mohd.amyr
    This document is a request form for closing a prepaid or postpaid mobile account with YTLC. Section A collects customer details like name, ID number, and account number. Section B asks the customer to select the reason for closure such as connectivity issues, better offer from another provider, or device issues. Section C contains declarations acknowledging outstanding balances and fees for postpaid customers and forfeiture of balances for prepaid customers. It also requests refund details like bank account information for postpaid customers expecting a refund of their deposit.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Postpaid/Prepaid Account Closure Request Form: A. Customer Details

    Uploaded by

    mohd.amyr
    64 views1 page
    This document is a request form for closing a prepaid or postpaid mobile account with YTLC. Section A collects customer details like name, ID number, and account number. Section B asks the customer to select the reason for closure such as connectivity issues, better offer from another provider, or device issues. Section C contains declarations acknowledging outstanding balances and fees for postpaid customers and forfeiture of balances for prepaid customers. It also requests refund details like bank account information for postpaid customers expecting a refund of their deposit.

    Original Description:

    Yes

    Original Title

    New Termination Form (1)

    Copyright

    © © All Rights Reserved

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    This document is a request form for closing a prepaid or postpaid mobile account with YTLC. Section A collects customer details like name, ID number, and account number. Section B asks the customer to select the reason for closure such as connectivity issues, better offer from another provider, or device issues. Section C contains declarations acknowledging outstanding balances and fees for postpaid customers and forfeiture of balances for prepaid customers. It also requests refund details like bank account information for postpaid customers expecting a refund of their deposit.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    64 views1 page

    Postpaid/Prepaid Account Closure Request Form: A. Customer Details

    Uploaded by

    mohd.amyr
    This document is a request form for closing a prepaid or postpaid mobile account with YTLC. Section A collects customer details like name, ID number, and account number. Section B asks the customer to select the reason for closure such as connectivity issues, better offer from another provider, or device issues. Section C contains declarations acknowledging outstanding balances and fees for postpaid customers and forfeiture of balances for prepaid customers. It also requests refund details like bank account information for postpaid customers expecting a refund of their deposit.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    POSTPAID/PREPAID ACCOUNT CLOSURE REQUEST FORM

    YTLC - Office Copy

    A. CUSTOMER DETAILS
    Yes ID

    Date Requested
    Name (as per ID)

    ID
    (MyKad/Passport)

    Yes Number

    Contact No

    Yes Account Number

    B. REASON FOR ACCOUNT CLOSURE (please tick one)


    Not satisfied with Package
    Pricing

    Better Offer from Other Telco

    Data Tonnage

    Digi
    Maxis

    Connectivity Issue

    Celcom

    Moving out of area / overseas

    P1

    Not satisfied with Customer Service

    U Mobile

    Device Faulty

    TM Streamyx / Unifi

    Other
    ( please specify)

    C. DECLARATION
    Postpaid
    1. I agree that I am liable for any and all sums remaining outstanding in my account. I am fully aware that I would still be charged the commitment fee for the
    entire Billing Cycle in which the termination occurred, and would be liable for the charges in accordance with the terms of my subscription (including, but not
    limited to, the early termination charges (if applicable)
    2. I understand and agree that my deposit amount (if any) will be used to offset any outstanding balance (including any payments, charges, fees whatsoever) still
    owing under my last bill or the latest bill for my account, whether or not such bill has been issued and/or generated as at the time of this request.
    3. In the event my deposit is insufficient to settle such outstanding sums, I agree to make payment of any shortfall and settle the same in accordance with my
    obligations under the terms of my subscription.
    4. In the matter of quantification, I agree that the sums stated in my final bill shall be conclusive proof of the sum owing/outstanding.
    Prepaid
    1. I am fully aware that upon closure of my account, any rebate balance and/or remaining or unutilized credits will be forfeited.

    Refund Details (Applies to postpaid only with refundable deposit)


    If there is any refund, then amount shall be made payable to me via:
    Tick where applicable
    CHEQUE

    Mailing Address:

    GIRO

    Bank Name
    Bank Acc No
    Personal
    email address

    Note: Refund via cheque would take a longer processing time, therefore customer is encouraged to provide their details for GIRO.
    For Office Use Only
    Customers Signature:

    Accepted by
    Signature
    SR No
    Date
    Time

    Device is returned in a good condition


    ( applies to customer still under contract)

    Device Type
    Device Serial Number
    Device Mac ID

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