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    Emotional Intelligence

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    Emotional intelligence refers to the ability to understand and manage one's own emotions and interpersonal relationships. It is important for stress management, effective communication, and resolving conflicts positively. While no single professional discovered it, researchers like Salovey, Mayer, and Goleman developed models of emotional intelligence. It involves skills like self-awareness, social awareness, stress tolerance, and relationship management. Emotional intelligence can be improved and used to one's benefit in dealing with stressful situations, confrontations, and advising others. It is useful for understanding customers and relating to their emotions in interactions. Online tests can evaluate one's own emotional intelligence.

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    Emotional Intelligence

    Uploaded by

    api-237068882
    111 views13 pages
    Emotional intelligence refers to the ability to understand and manage one's own emotions and interpersonal relationships. It is important for stress management, effective communication, and resolving conflicts positively. While no single professional discovered it, researchers like Salovey, Mayer, and Goleman developed models of emotional intelligence. It involves skills like self-awareness, social awareness, stress tolerance, and relationship management. Emotional intelligence can be improved and used to one's benefit in dealing with stressful situations, confrontations, and advising others. It is useful for understanding customers and relating to their emotions in interactions. Online tests can evaluate one's own emotional intelligence.

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    Emotional intelligence refers to the ability to understand and manage one's own emotions and interpersonal relationships. It is important for stress management, effective communication, and resolving conflicts positively. While no single professional discovered it, researchers like Salovey, Mayer, and Goleman developed models of emotional intelligence. It involves skills like self-awareness, social awareness, stress tolerance, and relationship management. Emotional intelligence can be improved and used to one's benefit in dealing with stressful situations, confrontations, and advising others. It is useful for understanding customers and relating to their emotions in interactions. Online tests can evaluate one's own emotional intelligence.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    111 views13 pages

    Emotional Intelligence

    Uploaded by

    api-237068882
    Emotional intelligence refers to the ability to understand and manage one's own emotions and interpersonal relationships. It is important for stress management, effective communication, and resolving conflicts positively. While no single professional discovered it, researchers like Salovey, Mayer, and Goleman developed models of emotional intelligence. It involves skills like self-awareness, social awareness, stress tolerance, and relationship management. Emotional intelligence can be improved and used to one's benefit in dealing with stressful situations, confrontations, and advising others. It is useful for understanding customers and relating to their emotions in interactions. Online tests can evaluate one's own emotional intelligence.

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    Emotional

    Intelligence
    BY: KAYLEIGH BEGGS & KIRSTEN JOHNSON

    What is Emotional Intelligence?


    Emotional intelligence is having the
    mental capacity to be aware of,
    control and express ones emotions. It
    also means to handle interpersonal
    relationships (relationships with
    others) judiciously and
    empathetically.

    Why is having Emotional


    Intelligence so important?
    Having

    emotional intelligence means


    that we have the knowledge to
    understand and sense how other people
    feel. This can also help us to sympathize
    with other people. Emotional intelligence
    also gives us the ability to take other
    people feelings and analyze them so
    that we know how to act in a certain
    situation.

    Why is having Emotional


    Intelligence Important?
    In

    a stressful situation, emotional


    intelligence is what helps us to react in
    the most appropriate way. When
    someone has an average amount of
    emotional intelligence they are more
    likely to react in an effective and
    productive way during a stressful or
    emotional situation.

    Who came up with the idea of


    emotional intelligence?
    Emotional intelligence was not discovered by one single
    professional but by several that studied it in different
    ways; coming up with different perspectives and
    conclusions.
    Some of these include:

    Peter Salovey and John Mayer: Came up with the


    ability model which focuses on the ability to process
    emotional information and use it to navigate the social
    environment.

    Who came up with the idea of


    emotional intelligence? (cont.)
    Konstantin

    Vasily Petrides developed the trait


    model. This model encompasses behavioral
    dispositions and self perceived abilities and is
    measured through self report.

    Daniel

    Goleman brought up the mixed model,


    which is a combination of the two previous
    ideas, this model defines emotional
    intelligence as an array of skills and
    characteristics that drive leadership
    performance.

    How to Determine Emotional


    Intelligence
    When determining emotional intelligence,
    several personal characteristics are observed.
    These characteristics are many and can be
    categorized under these terms:
    Intrapersonal:

    {Self Regard, Independence,


    Self Actualization}

    Interpersonal:

    {Empathy, Social Responsibility,


    Interpersonal Relationship}

    How to Determine Emotional


    Intelligence
    Stress

    Management: {Stress Tolerance &


    Impulse Control}

    Adaptability:
    General

    {Reality Testing}

    Mood: {Optimism}

    How can you improve your


    Emotional Intelligence
    Emotional Intelligence is built by reducing stress,
    remaining focused, and staying connected to yourself
    and others.
    These skills are essential for controlling and managing
    overwhelming stress:

    The ability to reduce stress in the moment in a variety


    of settings.

    The ability to recognize your emotions and keep them


    from overwhelming you.

    How can you improve your


    Emotional Intelligence (cont.)
    These skills are essential for improving your
    communication skills.
    The

    ability to connect emotionally with others


    by using nonverbal communication.

    The

    ability to use humor and play to stay


    connected in challenging situations.

    The

    ability to resolve conflicts positively and


    with confidence.

    How can you use Emotional


    Intelligence to your benefit?

    You can use your emotional intelligence to deal with stressful or


    overwhelming situations without acting impulsively or
    inappropriately.

    Another use for emotional intelligence would be during a


    confrontation. You can use your EQ to talk to that person and
    solve the conflict without overreacting or offending the other
    person.

    When a friend needs advice or someone to talk to, people who


    have high EQs are the kind of people to go to because they tend
    to be good listeners and problem solvers.

    How to use emotional intelligence


    in every day situations

    It is important to understand yourself before you can relate to


    other people. When you know yourself to understand your
    feelings or emotions in any situation it makes it much easier to
    relate to customers or other people in general.

    When working with customers it is important to know how to read


    their body language and understand their tone and attitude. You
    can use emotional intelligence to help the customer feel better
    about the situation. It is good to relate to them and adjust the
    situation so that the customer is pleased with the outcome.

    Testing your emotional


    intelligence
    There are several websites with test that you
    can take to find out your own personal level of
    emotional intelligence.
    At

    the end of the test it will evaluate your


    answers to the questions and give you your
    results and it will also give you tips to improve
    your emotional intelligence.

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