Leah Drinkard Resume 2015

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Leah L.

Drinkard
110 Co Road 694 Holly Pond, Al 35083 Phone: (256)347-7078 Email: leahlynn06@gmail.com

Customer Service/Teller/Vet Tech.


Customer Service Expert MS Office User Adept Written/Verbal Communicator Multi-Tasking

Key Skills

Office Skills:
Computer Skills:

Answer phones Customer Service Filing Administrative Support


Resolve & Handle Complaints Data Entry Alpha Numeric (99%) Typing (38 wpm)
Word Excel PowerPoint Outlook Windows Vista/XP Core Teller Jack Henry

Professional Experience

Logans Roadhouse(Cullman,AL) Server, 10/12 to present


. Customer service, exceeding the need of customer satisfaction.
. Working in fast pace environment and high demand atmosphere.
. Duties include cash management, taking orders, serving guest.
Premier Bank (Cullman, AL) Teller/ATM, 2/08 to 7/12

Excelled in role requiring the ability to handle a variety of customer service and administrative
tasks and resolve customer issues with expediency.
Processed financial transactions with a high degree of accuracy while providing excellent
customer service for the financial institutions customers. Advised customers on account options.
Composed the documents required for new accounts, assisted customers to identify problems
and recommended changes and improvements. Additional duties included reconciling cash
drawer, closing of accounts, took deposits and collections, crossed trained on teller duties (vault,
ATM, cash dispense).
Balanced cash drawer, packaged & strapped currency and coins, crossed selling products and
services.
Responsible for the quality and timeliness of weekly reports, attention to detail, exemplary
customer service delivery and team-player attitude.

Arab Veterinarian Hospital (Arab, AL) Veterinarian

Tech / Receptionist, 3/05 to 11/07

Served as first point of contact for clients and staff. Efficiently operated switchboard and
provided prompt, courteous and knowledgeable assistance.
Schedule appointments, responsible for accounts receivables, sent out monthly statements,
distributed medication to the animals, cleaned the office, kennels and stalls, assisted the doctor
with farm calls, fed and watered animals and updated medical charts.

Education

Wallace State Community College (Hanceville, AL)


Business Management 2011 *** REFERENCES AVAILABLE UPON REQUEST ***

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