8 Identifying Market Segments and Targets

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8

Identifying Market
Segments and Targets

Effective Targeting Requires


Identify and profile distinct groups of
buyers who differ in their needs and
preferences.
Select one or more market segments to
enter.
Establish and communicate the distinctive
benefits of the market offering.

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Four Levels of Micromarketing


Segments
Niches
Local areas
Individuals

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Segment Marketing

Targeting a group of customers


who share a similar set of
needs and wants.

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Flexible Marketing Offerings

Naked solution
Product and
service elements
that all segment
members value

Discretionary options
Some segment
members value
Options may carry
additional charges

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The Experience Economy


Experience
Services
Goods
Commodity

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Customerization
Combines operationally driven
mass customization with customized
marketing in a way that empowers
consumers to design the
product and service offering
of their choice.
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Segmenting Consumer Markets


Geographic
Demographic
Psychographic
Behavioral

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Demographic Segmentation
Age and Life Cycle
Life Stage
Gender
Income
Generation
Social Class

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Behavioral Segmentation

Decision Roles
Initiator
Influencer
Decider
Buyer
User

Behavioral Variables
Occasions
Benefits
User Status
Usage Rate
Buyer-Readiness
Loyalty Status
Attitude
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Segmenting for Business Markets


Demographic
Operating Variable
Purchasing Approaches
Situational Factors
Personal Characteristics

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Models of Sequential Segmentation

Stage of decision
First-time prospects
Novices
Sophisticates

Orientation
Price-oriented
Solution-oriented
Strategic-value

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Steps in Segmentation Process


Needs-based segmentation
Segment identification
Segment attractiveness
Segment profitability
Segment positioning
Segment acid test
Marketing-mix strategy

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Effective Segmentation Criteria


Measurable
Substantial
Accessible
Differentiable
Actionable

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