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    2 Listening

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    This document discusses the importance of listening skills for building relationships. It notes that good listening makes people feel understood and valued. Poor listeners tend to talk more than listen and do not understand others' perspectives. Key aspects of effective listening include making eye contact, focusing on the speaker, understanding their feelings, asking open questions, and paraphrasing what they said. Listening with intent to understand builds real relationships, while pseudo listening is self-focused. The document provides exercises to practice listening skills and avoid common blocks to listening like comparing or mind-reading. Developing empathy through listening is important.

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    2 Listening

    Uploaded by

    api-278802103
    129 views17 pages
    This document discusses the importance of listening skills for building relationships. It notes that good listening makes people feel understood and valued. Poor listeners tend to talk more than listen and do not understand others' perspectives. Key aspects of effective listening include making eye contact, focusing on the speaker, understanding their feelings, asking open questions, and paraphrasing what they said. Listening with intent to understand builds real relationships, while pseudo listening is self-focused. The document provides exercises to practice listening skills and avoid common blocks to listening like comparing or mind-reading. Developing empathy through listening is important.

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    This document discusses the importance of listening skills for building relationships. It notes that good listening makes people feel understood and valued. Poor listeners tend to talk more than listen and do not understand others' perspectives. Key aspects of effective listening include making eye contact, focusing on the speaker, understanding their feelings, asking open questions, and paraphrasing what they said. Listening with intent to understand builds real relationships, while pseudo listening is self-focused. The document provides exercises to practice listening skills and avoid common blocks to listening like comparing or mind-reading. Developing empathy through listening is important.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    129 views17 pages

    2 Listening

    Uploaded by

    api-278802103
    This document discusses the importance of listening skills for building relationships. It notes that good listening makes people feel understood and valued. Poor listeners tend to talk more than listen and do not understand others' perspectives. Key aspects of effective listening include making eye contact, focusing on the speaker, understanding their feelings, asking open questions, and paraphrasing what they said. Listening with intent to understand builds real relationships, while pseudo listening is self-focused. The document provides exercises to practice listening skills and avoid common blocks to listening like comparing or mind-reading. Developing empathy through listening is important.

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    1.

    4 Demonstrate
    understanding of interpersonal skills used
    to enhance relationships
    5 credits, internally assessed

    Personal and Interpersonal


    Skills for Enhancing
    Relationships continued
    Todays focus
    Listening skills

    Why is it important to be a good listener?


    Where do you need to use good listening

    skills?

    RLM Chinese Whispers

    Intro to listening

    Good listening skills help people to make and keep


    good relationships, that are richer and more satisfying.

    When a person is listened to, they feel that the


    other person understands them and that what
    they have to say is important.

    People who are poor listeners generally talk rather than


    listen. They have only a limited interest in other
    peoples needs and opinions. Poor listeners can be
    isolated and lonely, without realising why other people
    are not wanting their company or confiding in them

    An effective listener
    Looks, sounds, feels like? Lets brainstorm

    together!

    An effective
    listener

    Shows they care and makes the speaker feel

    valued
    Recognises that persons beliefs and

    experiences are valid and important.


    Understands other peoples needs, and what

    pleases, upsets, or irritates them.


    They ensure information is received fully

    and accurately from the speaker


    They can help to lessen conflict by

    anticipating problems or work through


    solutions with them.
    Listening effectively to another person who

    is expressing their thoughts and


    feelings is an important part of building
    and maintaining relationships.(Link back
    to learning assessment

    Non-verbal Communication
    When the listener uses actions other than spoken
    statements to show they are listening to the
    person who is speaking.

    Eye contact maintain in a relaxed and attentive way

    Body posture relaxed, upright, slight forward lean to indicate


    interest. Be reasonably close, but do not invade speakers
    personal space.

    Head and Facial Movements/Minimal encourages


    occasional nods, smiling appropriately, trying to match speakers
    mood.

    Vocal Quality - Warm, matching that of the speaker.

    Personal Habits - Avoid fiddling with pen, hair, and so on.

    Cultural Differences - Sensitivity needed. For example, in some

    Non-verbal video
    https://www.youtube.com/watch?v= 3YxXsQMAvWg

    Start form 004


    Watch again what was good about his non-verbal

    communication? What could have been improved


    on?
    What does this video say about our non-verbal

    communication?
    Home challenge

    Verbal

    When the listener


    uses spoken
    statements to show
    that they
    understand the
    Minimal encouragers
    person who is
    The listener makes noises such as mmmm, yes, yeah so that the
    speaking.
    speaker knows they are being heard.
    Reflected feelings

    The listener makes a short statement to show the speaker they


    understand their feelings or that they are checking to see what
    the speakers feelings are, e.g. that must have left you feeling
    frustrated or so youre feeling really excited about that?
    Paraphrasing

    The listener summarises the main points of what the speaker has
    said without repeating everything.
    Asking Open questions

    Open questions start with words like why did you .. when

    Real vs Pseudo
    listening
    Real Listening
    The way you listen is to do with your intent.
    You really listen when you want to:

    understand someone

    enjoy something with someone

    learn something from someone

    help or comfort someone

    Pseudo listening
    When you want:
    to be liked or avoid rejection
    a particular piece of information but can ignore the

    rest
    to take time to think about something else, or think

    what to say next


    the other person to listen to you next
    to find a weak point to use against the person
    to be thought of as polite/kind/helpful
    to avoid hurting or upsetting someone

    Can pseudo listening still look like this?

    Activity
    Lets put what we are learning about into practise.

    Go.

    In pairs 2 mins of talking, 1 being a bad listener, the


    other talking about what they did on the weekend.

    Blocks to listening
    COMPARING - (who is
    smarter, or has had a worse
    experience?)
    MIND-READING - (what is
    she/he really thinking?)

    IDENTIFYING (making links to


    your own experience)
    ADVISING (planning other
    solutions)

    EHEARSING (planning what to


    sy next)

    SPARRING (looking for


    disagreement, using putdowns)

    FILTERING (listening only for


    certain information)

    DETAILING (changing the


    subject, joking inappropriately)

    JUDGING (pre-judging, writing


    the other person off)

    PLACATING (agreeing with


    everything, but having no real
    involvement)

    DREAMING (drifting to another


    time, place, or event)

    ANALYSING (trying to develop


    your own ideas about others
    needs or intentions)

    Empathy
    Effective listening

    develops empathetic
    relationships between
    people. It involves
    trying to understand
    how other people feel
    and think. This can
    require listeners to set
    aside their own needs
    and beliefs, and pay
    attention to other
    peoples views, without
    attempting to judge or
    change these views.

    Lets practise Chinese whispers again.

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