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    Vanessa Acevedo: Objective

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    Vanessa Acevedo is seeking a position as a Documentation Specialist with Signature Bank. She has a bachelor's degree in management from Washington State University and an associate's degree in business from Seattle Central Community College. Her experience includes roles as a Tier 2 Customer Service Representative at Wizards of the Coast, Assistant Manager at Marc Glassman Inc., General Manager at Chipotle Mexican Grill, and Assistant Manager at The UPS Store. She has skills in accounting, technical writing, managing information technology, and Microsoft Office programs.

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    Vanessa Acevedo: Objective

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    Vanessa Acevedo is seeking a position as a Documentation Specialist with Signature Bank. She has a bachelor's degree in management from Washington State University and an associate's degree in business from Seattle Central Community College. Her experience includes roles as a Tier 2 Customer Service Representative at Wizards of the Coast, Assistant Manager at Marc Glassman Inc., General Manager at Chipotle Mexican Grill, and Assistant Manager at The UPS Store. She has skills in accounting, technical writing, managing information technology, and Microsoft Office programs.

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    Vanessa Acevedo is seeking a position as a Documentation Specialist with Signature Bank. She has a bachelor's degree in management from Washington State University and an associate's degree in business from Seattle Central Community College. Her experience includes roles as a Tier 2 Customer Service Representative at Wizards of the Coast, Assistant Manager at Marc Glassman Inc., General Manager at Chipotle Mexican Grill, and Assistant Manager at The UPS Store. She has skills in accounting, technical writing, managing information technology, and Microsoft Office programs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    47 views2 pages

    Vanessa Acevedo: Objective

    Uploaded by

    api-295581808
    Vanessa Acevedo is seeking a position as a Documentation Specialist with Signature Bank. She has a bachelor's degree in management from Washington State University and an associate's degree in business from Seattle Central Community College. Her experience includes roles as a Tier 2 Customer Service Representative at Wizards of the Coast, Assistant Manager at Marc Glassman Inc., General Manager at Chipotle Mexican Grill, and Assistant Manager at The UPS Store. She has skills in accounting, technical writing, managing information technology, and Microsoft Office programs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Vanessa Acevedo

    115 Vashon Ave SE | Renton, WA 98059 | [425] 499-3903 | Vanessa.Acevedo@wsu.edu

    Objective
    Obtaining a position as a Documentation Specialist for Signature Bank, and providing
    opportunities to use my knowledge of concepts and principles in an accounting environment.

    Education
    08/2015-05/2017
    Washington State University

    Majoring in Management

    GPA 3.5

    Related Coursework:
    Accounting, Technical Writing, Managing Information Technology
    Computer Skills:
    Microsoft Word, Excel, Microsoft Access
    09/2013 03/2015
    Seattle Central Community College

    Associate of Arts Degree

    Business Major

    3.79 GPA

    Related Coursework:
    Accounting, Intercultural Communications, Microeconomics, Macroeconomics

    Experience
    06/2015 - Present

    Tier 2 Customer Service Representative | Wizards of the Coast | Renton, WA


    DUTIES:

    Worked closely with game developers and technicians to ensure customer resolution and
    satisfaction.

    Prepared written correspondence.

    Assisted account holders with all aspects of membership.

    Skillfully applied professional game knowledge.

    Expressed ideas orally to individuals or groups.

    05/2013 - 09/2013

    Assistant Manager | Marc Glassman Inc | Parma, OH


    DUTIES:

    Working with the General Manager to improve operations, sales, and profitability.

    Maximizing profits by controlling labor costs and expenses.

    Continuously reviewing and managing team performance.

    Checking off and signing invoices and credit notes on a weekly basis.

    Order and stock merchandise according to company policies.

    05/2004 - 08/2011

    General Manager | Chipotle Mexican Grill | Avon, OH


    KEY SKILLS AND COMPETENCIES

    Leadership & Managerial attributes.

    Capable of understanding detailed business process and procedures.

    Ability to work under pressure and meet targets.

    Able to build a working atmosphere that has energy, vitality, and fun.

    Having a methodical & organized approach to work at both individual & team level.

    Writing accurate reports through the detailed analysis of data.

    Organizing seasonal promotions and events.

    Analyzing current sales figures to help future sales figures.

    03/2002 - 05/2004

    Assistant Manager | The UPS Store | Lakewood, OH


    KEY SKILLS AND DUTIES

    Managed the overall performance of packaging and shipping operations.

    Directed the recruitment, interviewing, hiring, training, motivation, and evaluation of crews.

    Prepare and distribute payroll for up to 10 employees.

    Effectively lead and motivate employees through coaching, counseling, and discipline.

    Maintained customer relations and coordinated promotions to drive new sales.

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