Chelsey Nez Resume

8160 SOUTH1330 EAST SANDY, UTAH 84093 PHONE (801)708-9834 E-MAIL CHELSEYNEZ@YAHOO.
COM CH EL S E Y N E Z
OBJECTIVE To pursue a career as Customer Service Teammate. PROFILE Successful experience for 8 years in customer service and support with recognized strengths in problem-solving, trouble-shooting, marketing and communications Solution-focused customer care, understand business operations, planning and implementing proactive procedures and systems Excellent working knowledge of IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word Microsoft PowerPoint, and Microsoft OneNote Ability to supervise, train and motivate customer service employees Strong communication skills and ability to persuade customer resolution
EDUCATION September 2011 June 2013 Salt Lake Community College Associates Degree in General Education, Business Management 3.49 Grade Point Average Focus on Business Management September 2008-2009 Undergraduate work General Education 2004-2008 Graduate WORK EXPERIENCE 2010-Present Rite Aid Wellness Customer Support CUSTOMER SERVICE REP/STEP IN SUPERVISOR/TEAM LEAD Quickly and effectively solve customer challenges Customer service representative to answer complaints, or resolutions, helped customers and solved problems with orders. Manage opening and closing queues. Analyze daily calibrations, updates, and monthly metrics at supervisor meetings and collaborate with other supervisors. Perform as a Step In supervisor applying duties such as, coaching and Dixie State College Hillcrest High School
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training agents, submit information through RMS System, facilitate team meetings, and communicate warnings for attendance, quality control and progressive counseling. Maintain quality control and satisfaction records, constantly seeking new ways to improve customer service. Assess and update new promotions in the online store and in Rite Aids weekly circular thorough an Excel file. With Rite Aid I have first stepped up into a temp lead role and now an acting supervisor role, and I have enjoyed it very much to be involved in all of the process and duties that I would be required to handle. I have had the opportunity to coach, monitor quality, encourage, and organize attendance with my teams. I enjoy helping all of my agents at this time. JANUARY 2008- SEPTEMBER 2010 Certegy, West Valley City, Utah
INFORMATIONAL CONSULTANT, CLIENT SUPPORT Worked at nationally acclaimed check Services Company with well known corporate customer support regarding check information, collections, and check cashing. Solved outstanding debt collection and scrutinized critical corporate information for mistakes. Assisted customers with fraud prevention, casinos limits, check cashing and collections information. Worked with many programs such as Avaya, mainframe, and Heat systems, we were required to use all 4 programs at a time during a call. FEBRUARY 2008- AUGUST 2008 INTERVIEWER Interviewed customers for several projects for surveys, billing, research data. Entered in data to update customer information for several clients that were contracted with us. Provided excellent customer service by being awarded with great quality, recognition for meeting quotas, and top monthly performer. SEPTEMBER 2007- DECEMBER 2007 CASHIER I handled money through cashiering and met all of our nightly cash counts that equaled correctly each night. I was promoted to returns, approved to give gift cards, and handle customer complaints. I was then promoted to close the store with the store manager to help count the cash, clean up the store, and lock up the store. JUNE 2007- AUGUST 2007 Utah THIRD PARTY VERIFIER Verizon (ACS), Sandy, Ross, St. George, Utah Discovery Research, Sandy, Utah
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Call center position, took calls from customers to verify the terms and conditions for Verizon. Met quality, call handling time, and perfect attendance. MAY 2006- MAY 2007 Utah CASHIER Prepared food for the day, placed orders, organized pick up time frames. I was promoted to open the shop for the day, handle the cash, tips, and I also closed the shop. I offered great customer service in receiving a reward at our yearly employee dinner, receiving a raise, and being promoted to train new employees. Canton Village, Murray,
VOLUNTEER WORK 2008-2012 one week a year Manager Conducted event planning. Native American Celebration in the Park Salt Lake City, Utah
Performed recruitment, hiring and training volunteers. Assisted with administrative tasks such as data entry, answering phones, and responding to inquiries from vendors. Acted as customer service representative for the credit/return bank transactions, received and monitored collections. Received and inventoried set-up and break down of event. AWARDS, ACCOMPLISHMENTS AN D SKILLS Attendance Award by Certegy Corporate and Manager 2008-2009. Newspaper publisher in High School Helped campaign for Rocky Anderson, Ralph Becker, and Jim Matheson. Volunteered with for Salt Lake Citys Olympics. Access HTML, Photoshop, Adobe Acrobat, JAVA, PowerPoint, Cash Handling, Keyboarding, Presentations, Customer Service, Microsoft Word, Teamwork, Email, Oracle, Web Services, EXCEL, Organization, Windows, Flash, Photoshop
REFERENCES Cyndi Tapia Kimberly Johnson Karen Blackburn 801-678-8054 801-548-6545 801-233-7463

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8160 SOUTH1330 EAST SANDY, UTAH 84093 PHONE (801)708-9834 E-MAIL CHELSEYNEZ@YAHOO.

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