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    Joshua Weeks Resume 2016

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    api-253656386
    Joshua Weeks is seeking a position that utilizes his customer service, leadership, and clerical skills. He has over 15 years of experience in customer service roles including as a writing center operator, reservation sales specialist, customer service supervisor, and global queue analyst. Weeks has a Bachelor's degree in Social Sciences with a focus on English and minors in professional writing and psychology. He is proficient in Microsoft Office, multi-line phones, and clerical tasks.

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    Joshua Weeks Resume 2016

    Uploaded by

    api-253656386
    26 views3 pages
    Joshua Weeks is seeking a position that utilizes his customer service, leadership, and clerical skills. He has over 15 years of experience in customer service roles including as a writing center operator, reservation sales specialist, customer service supervisor, and global queue analyst. Weeks has a Bachelor's degree in Social Sciences with a focus on English and minors in professional writing and psychology. He is proficient in Microsoft Office, multi-line phones, and clerical tasks.

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    joshua weeks resume 2016

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    Joshua Weeks is seeking a position that utilizes his customer service, leadership, and clerical skills. He has over 15 years of experience in customer service roles including as a writing center operator, reservation sales specialist, customer service supervisor, and global queue analyst. Weeks has a Bachelor's degree in Social Sciences with a focus on English and minors in professional writing and psychology. He is proficient in Microsoft Office, multi-line phones, and clerical tasks.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    26 views3 pages

    Joshua Weeks Resume 2016

    Uploaded by

    api-253656386
    Joshua Weeks is seeking a position that utilizes his customer service, leadership, and clerical skills. He has over 15 years of experience in customer service roles including as a writing center operator, reservation sales specialist, customer service supervisor, and global queue analyst. Weeks has a Bachelor's degree in Social Sciences with a focus on English and minors in professional writing and psychology. He is proficient in Microsoft Office, multi-line phones, and clerical tasks.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    JOSHUA WEEKS

    E-MAIL: JOSHCORP@HOTMAIL.COM

    OBJECTIVE
    My objective is to attain a position with an organization that will benefit from my
    customer service, leadership, and clerical skills. My education and
    communication experience gathered through my university education have made
    me eager to excel in a detail-oriented and multitasking environment where I can
    grow the bond between company and customer.

    EXPERIENCE
    TO

    North Idaho College

    Coeur dAlene, Idaho

    CURRENT
    WRITING CENTER OPERATOR

    Assist students with document formatting, research, grammar, and editing


    Responsible for handling appointments with Writing Instructors
    Supervised and maintained daily upkeep of the writing center
    TO

    The Coeur dAlene Resort

    Coeur dAlene, Idaho

    RESERVATION SALES AND SERVICE SPECIALIST

    Acted as a knowledge base for customers regarding Coeur dAlene and


    surrounding areas
    Tasked with many special projects such as: Creating and implementing
    call-center systems, devising a strategic incentive plan, editing employee
    handbook, and editing cdaresort.com
    Generated over $900,000 in annual sales through phone and internet
    customer interaction
    TO

    US BANK Service Center

    Coeur dAlene, Idaho

    CUSTOMER SERVICE SUPERVISOR AND BILLING CUSTOMER SERVICE SPECIALIST

    Managed a team of up to 15 individuals


    Conducted service quality sessions and implemented monthly and annual
    performance reviews
    Winner of the 2009 5-Star Leadership Award
    Navigated complex billing ledgers and assisted Customer Service
    Representatives with difficult billing issues
    Solved escalated customer demands
    TO

    Center Partners

    GLOBAL QUEUE ANALYST AND SALES SUPERVISOR

    Post Falls, Idaho

    Became proficient in Workforce Management software


    Reported and managed over 20 incoming and outgoing customer service
    and sales queues
    Excelled in a fast-paced multitasking environment
    Communicated with corporate leaders and project managers to ensure
    client service goals
    Spearheaded the T-Mobile Business-To-Business sales department
    alongside T-Mobiles Chief Leadership team
    Constantly trained and developed new Sales a Associates
    Managed the top-performing team for over six consecutive months

    EDUCATION
    06/15/2011 TO 05/15/2016
    University of Idaho
    BACHELORS OF SOCIAL SCIENCES ENGLISH DEGREE

    Coeur dAlene, Idaho

    Minor studies in professional writing


    Minor studies in psychology and non-profit fundraising
    Institutional GPA of 3.8
    2016 Lindley Award Nominee

    COURSEWORK AND SKILLS

    Adept in many social sciences such as: sociology, social psychology,


    marketing, political science, communication theories, racial dynamics,
    ecocritical literature, and feminist thought.

    Familiar with the Spanish language and Latin American culture.

    Well studied in various types of writing including: memos, white papers,


    reviews, essays, staffing plans, SWOT and PEST analyses, and research
    papers.

    Seven Years of Leadership Experience


    Over 15 Years of Customer Service Experience
    10-Key
    Proficient with Microsoft Word and Excel
    Comfortable with all manner of office equipment such as fax machines,
    copiers, and multi-line phones
    Proficient with common administrative and clerical work such as billing,
    filling, and data entry

    More work experience, writing samples, and professional references are available
    upon request or can be discussed in an interview. Thank you for your time and
    consideration.

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