Wolff Olins

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Beeline

Wolff Olins
8 April 2005
founded in 1965
180 staff
London New York Tokyo
San Francisco Hamburg
Barcelona
20 nationalities
part of Omnicom
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three core groups

managers

consultants
creatives

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$$$$
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market position image

products & services communication


customer segments customer interaction
price strategy social actions

brand
structure workplace
alliances leadership style
capabilities knowledge sharing

capability
Wolff Olins
culture
the brand should...

retention rate encourage existing customers to be


loyal
number of
customers
acquisition rate attract new customers

revenue unit pricing minimise discounts & improve margins

revenue / customer

volume encourage customers to buy more


products
spend / customer

acquisition create the energy to make the business


more efficient
cost / customer

Service

Wolff Olins
to grow faster than competitors
to take market leadership
reduce the cost of capital
recruit the best talent
improve margins

©Wolff%Olins
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growth
30% churn

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net promoter score

Virgin + 19
Orange +9
02 0
Vodafone -9
T mobile - 16

Wolff Olins
net promoter score

best +50

good +40

average +30

bad 0
Wolff Olins
retention
Russia
technological
©w
Task

Re-brand Beeline to better capture


the spirit and ambition of the business

Build on existing equity and retain


link with current identity
customers

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more than easy
more fun
wherever your imagination
takes you
world-class service company
Opportunity

Set a new standard for modern Russia

Differentiate from the competition

Instill a sense of pride and belonging


cut through

raise the bar


new approach

not just logo


Solution

create something flexible & universal so it


works for different audiences across Russia

offer an invitation to escape from routine

see life with imagination

and even to brighten up your life


Solution

own an idea and an expression


Thank you

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