Wolff Olins
Wolff Olins
Wolff Olins
Wolff Olins
8 April 2005
founded in 1965
180 staff
London New York Tokyo
San Francisco Hamburg
Barcelona
20 nationalities
part of Omnicom
Wolff%Olins
Wolff%Olins
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three core groups
managers
consultants
creatives
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Wolff%Olins
$$$$
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market position image
brand
structure workplace
alliances leadership style
capabilities knowledge sharing
capability
Wolff Olins
culture
the brand should...
revenue / customer
Service
Wolff Olins
to grow faster than competitors
to take market leadership
reduce the cost of capital
recruit the best talent
improve margins
©Wolff%Olins
Wolff Olins
Wolff%Olins
growth
30% churn
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Wolff%Olins
net promoter score
Virgin + 19
Orange +9
02 0
Vodafone -9
T mobile - 16
Wolff Olins
net promoter score
best +50
good +40
average +30
bad 0
Wolff Olins
retention
Russia
technological
©w
Task
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Wolff%Olins
more than easy
more fun
wherever your imagination
takes you
world-class service company
Opportunity