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    Non - Verbal Communication: P Sivakumar

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    pkumarjothi6433
    This document discusses the key aspects of non-verbal communication including body movement, physical appearance, voice qualities, time, touch, and space and territory. It notes that non-verbal communication conveys 93% of the meaning of a message. Specific non-verbal cues are explored such as facial expressions, eye contact, gestures, posture, clothing, jewelry, volume and tone of voice, use of time, handshakes, personal space and territorial zones. Non-verbal communication provides important unspoken information about a person.

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    Non - Verbal Communication: P Sivakumar

    Uploaded by

    pkumarjothi6433
    15 views27 pages
    This document discusses the key aspects of non-verbal communication including body movement, physical appearance, voice qualities, time, touch, and space and territory. It notes that non-verbal communication conveys 93% of the meaning of a message. Specific non-verbal cues are explored such as facial expressions, eye contact, gestures, posture, clothing, jewelry, volume and tone of voice, use of time, handshakes, personal space and territorial zones. Non-verbal communication provides important unspoken information about a person.

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    This document discusses the key aspects of non-verbal communication including body movement, physical appearance, voice qualities, time, touch, and space and territory. It notes that non-verbal communication conveys 93% of the meaning of a message. Specific non-verbal cues are explored such as facial expressions, eye contact, gestures, posture, clothing, jewelry, volume and tone of voice, use of time, handshakes, personal space and territorial zones. Non-verbal communication provides important unspoken information about a person.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    15 views27 pages

    Non - Verbal Communication: P Sivakumar

    Uploaded by

    pkumarjothi6433
    This document discusses the key aspects of non-verbal communication including body movement, physical appearance, voice qualities, time, touch, and space and territory. It notes that non-verbal communication conveys 93% of the meaning of a message. Specific non-verbal cues are explored such as facial expressions, eye contact, gestures, posture, clothing, jewelry, volume and tone of voice, use of time, handshakes, personal space and territorial zones. Non-verbal communication provides important unspoken information about a person.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 27

    Non – Verbal Communication

    P Sivakumar
    Meaning
     It is a message that is not written or
    spoken
     It may accompany a verbal message
     It is more spontaneous
     A study has shown verbal
    communicates 7% of the meaning &
    non- verbal communicates 93% of it.
    Six Most Common Types
     Body movement
     Physical appearance
     Voice qualities
     Time
     Touch
     Space & territory
    Body Movement
     Facial expression
     Eye contact
     Gesture – hand & upper body
    movement
     Body stance- posture , placement arms
    & legs
    Physical appearance
     To make a good impression
     Clothing
     Jewelry
     Furniture
     Automobile
     The above provide information about
    your value, taste, heritage, status etc
    Voice Qualities
     Volume, speed, pitch, tone & accent
    carry both intentional and unintentional
    messages
    Exercise
     You were late
     (answer : who was late)
     You were late
     (response to other person’s denial)
     You were late
     (Emphasizes how late the person was)
    Time
     The meaning we attach to time
    depends on our culture, our status, and
    the specific situations
     Superior & sub ordinate
     Leader & followers
     Time is also situation specific
    Touch
     It is important form of business, it is
    one that most people do not know how
    to use appropriately
     Hand shake is a friendly sign
     The person who never touch
     The person who touches frequently
    Space and Territory
     Intimate zone (18 inches)
     Personal zone ( 18 inches to 4 feet)
     Social zone ( 4 feet to 12 feet)
     Public zone (from 12 feet to)

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